1. Size turnover: 2 bill. D.kr. / 250 mio. ECU profit 70 mio. D.kr. / 9 mio. ECU staff: 2400 Customers all local authorities most regional authorities. many state departments some private few international Business areas law implementation internal administration ASP Ownership Ltd 1 share holder, Association of Local Authorities Established 1973 origins from 1960’s

2. Democracy and efficiency is increased through Local Authonomy ! Because: Local Authorities and Regions are closest to the citizens democracy works better at local level than at national and European level Can IT communication between citizens and local authorities defend or support Local Self- Government ??

3. Facts about local authorities and regions in Scandinavia from Sweden self government in constitution local and regional income tax in constitution election turnout in 1998 was 78% 75% of all public services 21% of GDP 80% self financing employer for 30% of all labor

4. Tasks and duties for Local and Regional Authorities Helth care Social security Service to elderly and Disabled Pre-school Comprehensive school Upper secondary school Planning Environmental protection Streets / roads Public transsport Water and sewerage Culture and art

5. Presure on Local Authorities size demographic development

6. Presure from Size 43.000 6000 7000 9000

7. Presure from demographic development

8. IT-tools to improve communication between citizens and local authorities According to major e-Government and e-Democracy objectives and concerns regarding: transparency interactivity efficiency

9. ”All those Portals” Horisontal Vertical

10. Ringsted

11. What is the Portal? News Almost 2000 themes (links to laws and rules) Electronic formulas in.pdf format (65) Electronic selfservices Agendas & reports from the city council Search engine Electronic subscription “Text only”-version (disables) Add on applications

12. eGovernment objectives Transparency Interactivity Efficiency

13. Transparancy = Broadcasting Council meetings –agenda’s, papers, protocols –video tranmissions Information regarding general elections Open mailing lists

14. Open Mailing List (Vissenbjerg Municipality) selection criteiea file entry information klick for display of scanned or electronic document

15. Transparency Interactivity Efficiency

16. Interactivity = One stop shop Self service systems individual service for the citizen citizen services himself 24 hours, 7 days from home (no transport, no waiting line)

17. Preconditions for self service solutions combination with back office systems –work flow systems –databases security –against unauthorised access to data –against destruction of data userfriendly dialogue and help facilities

18. ”NetCitizen” menu curtains (public citizen service) news self service forms info actual highlights: one-stop address change information on real estate assessment

19. self service calculation of housing allowance guide for address change situation calculation of free place in kinder garden calculation of pension health insurance

20. Health Insurance change doctor change insurance group request certificate

21. ”NetCitizen” electronic forms

22. kids housing allowance death mariage pensions population registration students allowance tax and customs environment real estate more than 70 individual forms

23. Address change notification to Population Registration Office (electronic form in Acrobat Reader)

24. Digital signature condition for citizens reliance on electronic administration (privacy etc.) legislation not enough, active public strategy required general principle: one digital signature per citizen based upon public key infrastructure with guaranteed certificates software / hardware solution (number or chip card) ? start with software solution and await convergency of rapid technological development

25. e-Government objectives Transparency Interactivity Efficiency

26. Efficiency – where does it come from? the citizens are doing tedious and labour consuming work (data entry) information can be processed and delivered in electronic form employees can concentrate on more difficult cases easy to share capacity between LA’s

27. Efficiency - examples examples from net citizen –e-forms connected with workflow systems –self reporting of income information for tax calculation –guide for change of address e-procurement, e-payment sharing of expertice for instance on personal taxation e-box

29. The average household in Denmark receives 230 letters each year from private and public enterprises E-boks delivers your window envelopes electronically

30. after having been given a digital signature the citizen can choose enterprises from a list then all mail from these enterprises will end up in safe mailbox in authentic form for personal display, printing or saving

31. 20012002200320042005 5% 10% 15% 25% 35% E-Boks forecast of % of window envelopes

32. 200120022003 10 Mill. 20 Mill. 40 Mill. Expected turnover

33. Can we get the communication started ???

34. The circumstances for e- communication: 72% of population has access to InterNet 52% of households has access to InterNet all local authorities have Portal on the InterNet

35. Actual experience with e- communication: general election 1997 real estate evaluation net-citizen e-box

36. Promotion necessary