1. Current Services Portal Solutions Development Content Management Web Design Out of the box Quality Systems Administration Web Develop Content Development Content Editing Content Translation Graphic Design Quality Assurance Analysis Web Develop Administration Quality Assurance Site Collection Administration Social Media Internet Twin Site Site Collection Administration Prepared by Jenan Al Jaithen & Abdullah Al Madi

2. Head Office Application Development & Business Automation Business Analysis Business Development Functionality & Training Portal Services Farm Administration Infrastructure Design Graphic Operator Graphic Designer Web Designer Video Producer Animator Portal Solutions Site/Solution Analysis Site/Solution Development Training Site Collection Administration Solution Administration & Maintenance Content Management Content Aggregation Content Editing Content Translation Digital Marketing Digital Journalism Quality Assurance Suggested Roles Prepared by Jenan Al Jaithen & Abdullah Al Madi

3.  Portal Services  Web Server Administration  Infrastructure  Design  Graphic Operator  Graphic Designer  Web Designer  Video Producer  Animator  Portal Solutions  Site Layout and Structure  Site/Solution Analysis  Site/Solution Development  Training  Site Collection Administration  Solution Administration & Maintenance  Content Management  Content Aggregation  Content Editing  Content Translation  Digital Marketing Prepared by Jenan Al Jaithen & Abdullah Al Madi Suggested Roles

4. Manager Application Analyst Program Analyst Admin Assistant Portal Solutions Prepared by Jenan Al Jaithen & Abdullah Al Madi

5. Manager Digital Content team Leader Reporter/Journalist Photographer/Videogra pher Animator/Game Developer Content Editor Content Coordinator Content Translator Content Editor Content Coordinator Content Editor Content Coordinator Content Management Prepared by Jenan Al Jaithen & Abdullah Al Madi Admin Assistant

6. Requesting Dep Head Office Request Type Refer to Concern Dep New Request Feedback & Representative Contact New Request Workflow Prepared by Jenan Al Jaithen & Abdullah Al Madi

7. Request Team (1) Formation External Skills Needed? Assign Project Roles No Yes Phases OR Parallel 1- Team 1 Starts Project 2- Handover to Team 2 1- Team 1 Starts Project 2- Handover to Team 2 Phases 1- Assign 2 representatives from both teams 2- Handover to project holder 1- Assign 2 representatives from both teams 2- Handover to project holder Parallel Request Workflow Team (2) Formation Head Office Refer to Concern Dep Requestor Dep Prepared by Jenan Al Jaithen & Abdullah Al Madi