1. HEIDMAR INTERTANKO Terminal Vetting Database UPDATE TO NORTH AMERICAN PANEL Capt John N. Hill March 22, 2004

2. HEIDMAR Since the worldwide acceptance of VETTING as a way of life in tanker shipping, the quality of tanker tonnage has improved. FACT

3. HEIDMAR IF THE VETTING PROCESS WORKS FOR SHIPS, WHY NOT TRY IT ON TERMINALS ??

4. HEIDMAR HENCE, THE TERMINAL VETTING DATABASE WAS BORN

5. HEIDMAR THE FORM SIMPLE ONE PAGE USER-FRIENDLY

6. HEIDMAR THE RATINGS 1. Poor: Worse than average in all areas. Needs lot of improvement. 2. Below Average: Worse than average in some areas. Could use some improvement. 3. Average: Fully adequate. 4. Above Average: Better than average in some regards. 5. Excellent: Of a very high quality in all regards.

7. HEIDMAR The Questions Asked

8. HEIDMAR

10. SINCE CONCEPTION …We tested it with Four Companies for 6 months in US Gulf Area …Then we reviewed our findings …tweaked the forms and streamlined data entry And, it is under continual review in the Vetting Committee

11. HEIDMAR SYNERGIES …ANALYSIS BY INTERTANKO …IDENTIFICATION OF PROBLEM TERMINALS …BUILDING OF ALLIANCES WITH LIKE-MINDED ORGANIZATIONS WHO KNOWS WHAT WE CAN ACCOMPLISH THROUGH MUTUAL COOPERATION ??

12. HEIDMAR BUT ITS PRIMARY PURPOSE IS TO SERVE TANKER OWNERS AND OPERATORS IS TO SERVE TANKER OWNERS AND OPERATORS SO THAT WE IMPROVE OUR EFFICIENCIES BY INFLUENCING TERMINALS TO IMPROVE SO THAT WE IMPROVE OUR EFFICIENCIES BY INFLUENCING TERMINALS TO IMPROVE WE TRY TO DO THIS IN A WIN-WIN FASHION, COOPERATIVELY WITH TERMINAL REPRESENTATIVES WE TRY TO DO THIS IN A WIN-WIN FASHION, COOPERATIVELY WITH TERMINAL REPRESENTATIVES

13. HEIDMAR 3 LEVELS OF UTILITY Level 1: Vessel Manager can review terminals prior to vessel’s call Level 2: Owners can review and follow up on any problems individually with his terminal counterparts Level 3: The Intertanko Vetting Committee can be tasked to follow up with any “problem terminals” not responding to Owner’s observations

14. HEIDMAR BUT THERE IS MUCH MORE TO DO!! …We need more direct inputting from each Company... …We need to streamline data entry in Oslo… …We need to keep building our Critical Mass of Data… …We need to keep marketing the product… TO DATE WE HAVE RECEIVED OVER 4600 REPORTS INDUCED AT LEAST ONE TERMINAL TO MAKE EXPENSIVE IMPROVEMENTS AND STARTED CONSTRUCTIVE DIALOGUES WITH MANY OTHERS

15. HEIDMAR And, WE NEED YOUR HELP …Please, take a blank form …Bring it to Your Office …Talk it Up With Your People …Get Your Ships in on the Program SO WE CAN BUILD ON THESE EFFORTS TO HELP OUR SHIPS

16. HEIDMAR Capt John N. Hill Heidenreich Marine For the INTERTANKO VETTING COMMITTEE