1. Chapter 15. Writing Letters, Memos, and E-mails © 2004 by Bedford/St. Martin's1 Writing Effective Memos Analyze your audience. Include the identifying information. Clearly state your purpose. Use headings to help your readers. If appropriate, summarize your message. Highlight action items.

2. Chapter 15. Writing Letters, Memos, and E-mails © 2004 by Bedford/St. Martin's2 Five Elements at the Top of Most Memos The organization's logo or an abbreviated letterhead The "to" line The "from" line The "subject" line The "date" line

3. Chapter 15. Writing Letters, Memos, and E-mails © 2004 by Bedford/St. Martin's3 Three Items to Include in the Upper Right-Hand Corner of Second and Subsequent Pages of a Memo Name of the recipient Date of the memo Page number

4. Chapter 15. Writing Letters, Memos, and E-mails © 2004 by Bedford/St. Martin's4 Two Ways That Headings Help Readers Headings help your readers decide what to read. Headings help readers understand the information.

5. Chapter 15. Writing Letters, Memos, and E-mails © 2004 by Bedford/St. Martin's5 Three Goals of a Summary: To help all readers understand the body of the memo To enable executive readers to skip the body if they so desire To remind readers of the main points