1. MC1001: Managerial Communications Dr John Walsh, Shinawatra International University, November 2004

2. Basics  20% attendance and 30 minutes late …  Please do the reading beforehand …  Contact by email is best  Use the course website: http://www.geocities.com/jcwalsh102 http://www.geocities.com/jcwalsh102

3. Grades Classroom attendance and participation 10% Final presentation 40% Other assignments 25% Learning journal 25%

4. Textbook Read the textbook. It is short and easy to read – develop good reading habits.

5. Skills Personal presentation Powerpoint presentation Case study method Exam skills Business communication with email, telephone, letters and reports

6. Today Personal presentation Self-introduction and then suggestions for improvement Second presentation incorporating improvements

7. Why Should We Care? All managers must now be able to communicate – more media, stakeholder contacts, service orientation Working with international partners and colleagues

8. Things to Remember General body language Clarity Pronunciation Hands and legs and eyes Using the space Dealing with questions

9. The End