1. Panasonic Service Program April 1, 2009

2. Panasonic Service Program Objectives –Comprehensive service offering that includes on-site service contracts, exchange and depot warranty upgrades and professional services –To provide the complete, single-source solution for the customer that offers a robust array of revenue opportunities for the reseller and Panasonic Why Panasonic Service? –Brand Awareness - #2 Brand in the world –One stop shopping –Comprehensive program – customizable to your customers needs –Opportunity = Revenue – for both the VAR and You!

3. Panasonic Service Program Standard Warranty Upgrades –Advanced Exchange in-Warranty –Advanced Exchange Post-Warranty –Depot Repair in-Warranty –Depot Repair Post-Warranty On-site upgrades –1 to 3 year next business day in-warranty –1 to 3 year next business day post-warranty –1 year same business day (4 hour) in-warranty –1 year same business day (4 hour) post-warranty –1 year 24/7 in-warranty –1 year 24/7 post-warranty –1 month co-terminus in-warranty –1 month co-terminus post-warranty

4. Panasonic Service Program Professional Services –End-user Training –Installation services –Inspection services –Single event PM service –Depot repair (estimates provided, Time and Material pricing)

5. Panasonic Service Program Simple Workflow –Customer order SKU from distributor –Distributor provides POS data to PCCNA POS Data must include Customer Name, Contact Name, Site Address, Model number, serial number and date of sale.

6. Panasonic Service Program Advanced Exchange Contract –When determined that product needs repair, a comparable unit is sent to the customer overnight shipping. The customer has 7 days to ship the original unit back. Depot Repair Contract –When determined that the product needs repair, shipment is arranged to send the unit to ServRight for repair. It is repaired and returned within 5 business days. On-site repair Contract All on-site contracts include: 2 PMs, parts, labor and travel. Consumables are the responsibility of the user. –Next Business Day – Service is provided at the customer’s site Monday through Friday, excluding holidays, between 8:00 AM and 5:00 PM. Response time is 8 business hours. –Same Business Day – Service is provided at the customer’s site Monday through Friday, excluding holidays between 8:00 AM and 5:00 PM. Response time is 4 business hours. –24/7 – Service is provided 24 hours a day, 7 days a week, excluding holidays. Response time is 4 hours. In-Warranty –A service contract that is purchased within 90 days of the purchase of the main unit.. Post-Warranty –A service contract that is purchased 91 days or later than the purchase of the main unit.