1. Using MOS – Latest Features, Enhancements and OCM Deployment Methods April C. Sims, DBA Southern Utah University Session # 338

2. Book Author Executive Editor Best Practices Booklet

3. New Features & Enhancements Enhancements in 5.2.1 Upgrade Advisors Tips and Tricks List Oracle Configuration Manager

4. My Oracle Support 5.2.1 Users can specify accessibility styles Improved Certification searches SR – Hardware option, 2 new contact fields, grant privs (view only, no access), selectable SR severity Non-tech SR  Contact US SRs Health Check Recommendations Search Features More Intuitive - ora-600 error, put in 600.1 to find Lookup Tool

5. Lifecycle Processes and Activities Evaluate Plan Configure Test Implement Accept Activities Upgrade Operate Optimize Maintain / Manage Support Users Install Innovate Lifecycle processes

6. Upgrade Advisors Dynamic documents –guide you through an upgrade lifecycle –step by step instructions. –Includes best practices collected over numerous upgrades Benefits of Using Upgrade Advisors –Information presented in multimedia formats –Lifecycle approach- what you need when you need –Supported via Collaborative Support - enabling shared experience with peers and Oracle experts –Regularly updated

7. Upgrade Advisors available NOW Oracle Database Database Upgrade from 10.2 to 11.2 Oracle Database Database Upgrade from 9.2 to 11.2 Fusion Middleware OracleAS 10g Forms/Reports Services to Oracle Middleware 11g Rel 1 Fusion Middleware OracleAS 10g Portal to Oracle Middleware 11g Rel 1 Fusion Middleware WebLogic Server 9.2.3 to 10.3.3 JD Edwards JD Edwards OneWorld Xe to EnterpriseOne 9.0 JD Edwards JD Edwards EnterpriseOne 8.11 SP1 to EnterpriseOne 9.0 JD Edwards JD Edwards EnterpriseOne 8.12 to EnterpriseOne 9.0 E-Business Suite E-Business Suite Upgrade from 11.5.10.2 to 12.1.2 PeopleSoft Peoplesoft PeopleTools upgrade from PT8.48/PT8.49 to PT8.50 PeopleSoft Peoplesoft FSCM upgrade from 8.9 to 9.1 PeopleSoft PeopleSoft HCM upgrade from 8.9 MP1 to 9.1 Siebel Siebel CRM Upgrade from 7.8.x or 8.0.x to Siebel 8.1.1.x

9. Example - Siebel Upgrade Advisor

12. Oracle Configuration Manager OCM Standalone Installation OCM with Support Hub – all OCM agents feed to single Internet connected node EM with Harvester – uploads in connected mode, not all targets OCM Product Specific Installations – DB, Fusion MW RDA (Remote Diagnostic Agent) - integrated with OCM OCM Troubleshooting OCM & MOS Administration – see Tip/Tricks Section Patch Plans SR Creation with Config Remove OCM, targets and systems – only Customer User Administrator can do this!

13. Oracle Configuration Manager Manage automatic uploads to MOS Viewable with same CSI number Contains details about hardware, software, databases and application servers GUI interface along with configurations provide a personalized visit to MOS New Mass Deployment Utility for OCM deployment

14. OCM Mass Deployment Utility Version 3.2+ Found on the MOS collector tab – Configuration Manager Repeater and Mass Deployment Tools Find the OCM Companion Distribution Guide. Edit csv template file to enter all servers Executed on a single node with ssh access to entries in template

15. Use OCM Securely Use disconnected mode with Oracle Support Hub Manual upload of a single node Mask IP, MAC addresses, Schema usernames Request deletion of configuration information

16. Global Customer Support Security Practices Trace, dump, log, ADR, RDA Support Assistant, Oracle Web Conferencing OS Scirpts, output Screenshots Configuration files Scripts Output files Word, Excel and Powerpoint Presentations SQLTXPLAIN TKPROF

17. Issues with Conflicts and Rollbacks Without My Oracle Support Download patch then… Install….if conflict then… Check if any key patches rolled back…if rolled then…. Merge request…..then Wait….might be too late for this CPU, narrow window….maybe next quarter! With My Oracle Support Patch Plan Auto checks prerequisites Checks Conflicts before downloading Request Merge before downloading Check Recommendations Deployment Plan Available

18. Troubleshooting Patch Application Failure No configurations Uploaded to Oracle Most nodes have unique patch history due to hardware rotations Usually requires a Service Request Completely manual process May take weeks to resolve Oracle Configuration Manager and My Oracle Support Fewer Patch Install Attempts Less Failures Less Time Wasted Less stumbling blocks to getting the patch process completed

19. GC 10g- Single EM Harvester instead of OCM collectors Collecting and uploading configuration data to My Oracle Support White paper – MOS Doc ID 848962.1 Requires OMS 10.2.0.5, connected mode Only need to install OCM in the OMS home, not all of the targets. No database PL/SQL install required Will work with older agents Supported configurations – Hosts, ORACLE_HOMEs, Database, OAS

20. Non-Flash Based MOS https://supporthtml.oracle.com

21. More Information, Questions? High Availability Blog http://aprilcsims.wordpress.com