1. School Products and Services

2. Customized Quarterly Bulletin Sent electronically each quarter, our Bulletin provides an overview of your school’s loans serviced by FedLoan Servicing: Your borrower portfolio Loan default information Loan cure figures

3. School Portal – Dashboard Through this secure website, you have 24/7 access to: Downloadable loan portfolio listings, by status Real-time borrower account details

4. School Portal – Loan Portfolio Summary ‘View Detail’ of borrowers in each status Export or print list from detail view In Delinquency list, view additional demographic information

5. YouCanDealWithIt.com Features resources for students, parents and schools including: Student Aid 101 Loan Calculators Financial Wellness Curriculum

6. Delinquent Borrower Counseling Guide Assists in creating a default prevention plan Contains a guide to telephone outreach, call scripts and detailed Q & A

7. Three-Step Default Prevention Letters Targets early intervention through late stage delinquency Print on your letterhead and mail Letters increase in urgency

8. Reporting Option from NSLDS

9. Your Sector Representative