1. Queue Management

2. Queue management Process Token Generation while customer walks in Token number generation Number allocated to the service executive Number display at waiting screen Request Fulfillment Customer ExperienceAutomatedEmployee ExperienceCustomer Experience

3. Token Number generation Withdrawals Mutual Funds Loans SME loans Bank Account Loans Token Number generation with short code suggesting the services to be availed

4. Number allocation CRM fields Token number ABC123 Token number allocation at the service executive screen Integration with existing CRM screens Priority queue management system basis business rules Service level indicator to encourage employees

5. Customer intimation - Screens Token NumberCounter No more waiting in the queue – Token number display on LCD screens Comfortable seating area for the customers

6. Request Fulfillment Request Fulfillment over the counter Closure to the allocated call/token number Measurement of Service levels Call closure triggers customer satisfaction survey

7. Thank You