1. InfoCentre May 2007

2. InfoCentre Overview InfoCentre used in over 90 million sq. ft. Web-based building management services for:  Workflow management  CMMS  Occupant communications  24x7 Customer Service Desk Customers experiencing:  Reduced operating costs  Increased staff and vendor productivity  Improved occupant and/or customer satisfaction  “Anytime” access to building information

3. Building Home Page News Events Related Materials or Sites Request Service InfoCentre Basics

4. Workflow Management Requesting Service Automatic user identification Location Detail Issue/Request Definition

5. Tracking Issue Status View Details on All Open Issues Time/Date Stamping Last Update Workflow Management Viewing Detail Service Requests and Work Orders Vendor/Technician Information Updating Status Real-Time Status Change Alerts and Notes Attached Reference Materials

6. Management Reporting InfoCentre’s robust database is populated automatically as issues are generated and updated within the system.

7. Equipment & Maintenance Management Equipment Database Search by ID Detailed Data by ID View attachments Asset information Associated maintenance tasks Maintenance Schedule Automated tracking

8. Data Collaboration and Archive Drawings Manage by type View Online Documents Custom file structure View online Collaboration

9. Benefits Flexible scope of service designed by building No lengthy or expensive implementations Unlimited users Available from any location 24x7 Easy to use for all levels of authorized users ASP model means no IT support required