1. TNCPE Site Visit Opening Meeting – 2013

2. Opening Meeting Agenda Introductions Applicant presentation TNCPE presentation –TNCPE overview –Where we are in the process –Role of Examiners –Confidentiality and Code of Conduct –Site visit schedule 2

3. Baldrige Performance Excellence Program Established by Congress in 1987 Purpose: to enhance U.S. business competitiveness in a global economy by: –Identifying and recognizing role-model businesses –Establishing criteria for evaluating improvement efforts –Disseminating and sharing best practices Internationally recognized and emulated National resource Mac Baldrige 3

4. “Baldrige” Is an Effective Leadership System Common sense Aligns the entire organization to achieve the mission and vision and live the values Identifies gaps Asks really good questions: –For example: “How do senior leaders set your organization’s vision and values?” –How can we do it better? Works for any organization! 4

5. Why TNCPE? Receive external feedback to drive improvement –4-tiered application program –All receive site visit & written feedback report –Train internal experts as Examiners –Learn & share best practices as a member Pre-requisite to Baldrige application –“Easy way in” to understanding and applying Baldrige Criteria –Must win your state’s top award to be eligible to apply to Baldrige 5

6. www.TNCPE.org “Driving organizational excellence in Tennessee” Founded in 1993 Based on a national standard: Baldrige Criteria for Performance Excellence with a focus on continuous improvement 501c(3) corporation Powered by a volunteer workforce National and international benchmark Recognize – Train – Share 6

7. TNCPE Culture Mission To drive organizational excellence in Tennessee. Vision To be the partner of choice in leading Tennessee organizations to world-class performance excellence. Together... building a state of excellence. Values Customer focusInnovation Integrity Leadership Respect Excellence CollaborationContinuous improvement 5 7

8. TNCPE Board of Directors Dr. Joe Alexander, Assoc Dean Belmont University Tony Benton, VP Strategic Planning Mountain States Health Alliance Dr. Richard Brown, Vice Chancellor UT Chattanooga Karla Davis Dr. John Dreyzehner, Commissioner TN Dept. of Health Jim Duensing, EVP & CFO Caterpillar Financial Services Dr. Linda Garceau, Dean East Tennessee State Univ. Louis Gump, CEO Impact Management Rebecca Hunter, Commissioner TN Dept. of Human Resources Patrick Lawton, City Administrator City of Germantown Terri McGuire, SVP First Tennessee Norman McRae, CEO Caris Healthcare Dr. Mark Montoney, EVP & CMO Vanguard Health Systems Jean Rush, President and CEO Kentucky Spirit Health Plan (Centene) Chuck Shoopman, AVP UT Institute for Public Service George Strodtbeck III, Ex Dir. Quality & COS Cummins Inc. Gail Thurmond, SVP Methodist Le Bonheur Healthcare Van Wardlaw, SVP TVA Patricia Weiland, CEO TRICOR Greg York, Director of Operations Marvin Windows and Doors 8

9. Step 1 Conduct self-assessment Step 2 Submit application to TNCPE Step 3 Examiner review & site visit Receive Feedback Report Strengths and OFIs Judging Assessment Process 9

10. Role of the Examiner The examiner team will: Learn more about your organization Ask many questions Listen for understanding Take extensive notes Review data and information Respect the value and confidentiality of information shared on site 10

11. Examiner Rules of Conduct Examiners are assigned to avoid conflict of interest Examiners sign a Non-disclosure Agreement and Conflict of Interest Statement Applicant information is confidential No materials will be taken off-site No contact or consulting with applicant after site visit No gifts or considerations accepted No results of the site visit or application assessment will be provided on-site Award banquet etiquette 11

12. Site Visit Agenda Day 1 Day 2 Day 3 12

13. Questions What questions do you have? 13

14. Katie Rawls, President & CEO Sue Alexander, Manager of Administration Kelsey Alexander, Marketing & Communications Manager Jim Ford, Program Manager Tennessee Center for Performance Excellence 2525 Perimeter Place Drive, Suite 122 Nashville, Tennessee 37214 Phone: 615-889-8323 or 800-453-6474 E-mail: contact@tncpe.orgcontact@tncpe.org www.TNCPE.org 14