1. Viki Calais Performance Management Development Officer viki.calais@forest-heath.gov.uk www.forest-heath.gov.uk

2. Engaging with our Covalent Users Once upon a time, 3 years ago There was a performance management team fiddling with Covalent at Forest Heath District Council Following the final CPA inspection, they lived happily ever after… (or at least until CAA)

3. Looking back to 3 years ago CPA Dec 2004 Corporate assessment category: Fair Performance Management score: 2 “A performance management framework is in place but is not driving performance. A performance culture is still to be developed” Audit Commission Covalent’s part in embedding the pm culture January 2006 – 14 occasional Covalent users

4. How we engage with staff and members: Corporate Induction – pm framework 1-2-1 training for new Covalent users Quarterly Covalent workshops (77 Users) Member training sessions Competition prizes and free gifts

5. Workshops Interest on Covalent Forums and from regional User Groups Set up, attendees Items covered Feedback

6. Workshops Workshop material Timetables, handouts, framework Pm site (SharePoint)

7. Recognised improvement CPA March 2009 Corporate assessment category: Good Performance Management score: 3 “The Council has effectively embedded a performance culture across the organisation” Audit Commission CAA Organisational Assessment 08-09 Managing Performance score: 3 (allegedly….)

8. “Covalent is a user friendly system which is easy to navigate through. The PIs/Actions etc directly relevant to our service are easily updated and interrogated” - Covalent Super User Regional User Group FHDC May 2009 Performance Member Champion presenting a prize to our pm competition winner “Talking with other users was very useful. Refreshed previous information. First workshop that I've attended - good info and useful practical session” - Covalent workshop attendee