1. Information Architecture & Design Week 12 Schedule -(Non-Web) IA Beyond the Browser -Rosenfeld Chapter 19 -Other Primary Readings -BREAK -Research Topic Presentations (2) -10 Minute Drill 2 More This Week 2 More Next Week

2. IA Methodology AnalysisDesign VerificationConstructionMaintenance Planning

3. Enterprise IA is Different Not Completely Application Design -Webify – Front Ends -Database Use (Even More) Integration Issues -Content -Quality & Quantity Existing Design Guidelines More Specific Users More Definable Goals Enforced Use -Use Data -Feedback for Verification

4. Enterprise IA Outcomes Centralized -More Return on Investment – Efficient Use -Reduced Development Costs Clarified -Consistent -Accurate Simplified Technology Platform -More Open to Information Sharing -IA Structures Help Define Organization (Goals) Extendable IA System

5. Enterprise IA Strategies Problems -Scheduling Aggressiveness -Comprehensive Information Expectation -Information Feudalism (Turf Battles) Solutions -Executive Sponsorship -Skunk Works, Tiger Teams, Barrel of Monkeys -Keep Your Eye on ROI -Internal Promotion (Clients) -Stakeholder Solicitation (Clients) -Frozen – Thaw – Freeze Again Framework Checklist on Page 375

6. IA Beyond the Browser Location? -Everywhere -Household -Automobile -Fieldwork -Officework Purpose? -Everything (Integrated Devices) -Single Task (Appliances) Interface? -Personalized -Simplified Audio In Audio Out -Modal -Contextual

7. IA Beyond the Browser (2) Intimacy? -Not just “My” Yahoo -My Device Faceplates Ringtones Button Overlays Ubiquity? -Proximity -Interoperability Content? -Dynamic Streaming Data -Email – Voicemail – Pic mail -Web Data -Synchronize Altogether New Designs and Functions

8. Future IA Bandwidth -Wireless Security -Financial Mgmt -Cryptography Ubiquitous Computing Privacy Cultural -Adoption -Revolution

9. Blah Blah Blah Blah -Blah Blah Blah Blah -Blah Blah Blah Blah

10. Wa Wa Wa Wa Wa Wa Wa-Wa Wa Wa Wa -Wa Wa Wa-Wa-Wa -Wa Wa Wa Wa Wa

11. Handhelds for Information Retrieval PDAs are for task-specific use Locating and Relocating Information -Directions -Shopping Lists -Phone Numbers Mental Models for Remembering Information What are the Differences between Handheld and PC Web Browsers? Albers & Kim (2000)

12. Handhelds for Information Retrieval (2) The Nature of Information Retrieval Tasks -Simple Information Look-up Search for Existing (Local) Information Search for New (Networked) Information -Information Manipulation Comparison Editing (Tweaking) -Navigate – Locate – Recognize Screen Size Reduces User Effectiveness Device Memory Limitations Affect Comprehensiveness Bandwidth?

13. Handhelds for Information Retrieval (3) Existing Guidelines for Design -Human Short Term Memory 7+/-2 Unfamiliar Tasks Cognitive Overload -Scrolling and “Clicking” Interfere Will Not Can Not See (?) Not -Minimal Graphics (Resolution) Affects Landmark Use -More Skimming, Information Lost -Task Focus Equalized Among Tasks -Leverage Existing Mental Models Hierarchical Models The Right Schema (Appearance)

14. Handhelds for Information Retrieval (4) Key Differences Between Desktop and Handheld Interfaces -Text -Graphics -Audio Implications for Future Research -Short Term Memory Models -Learning New Mental Models -Design Evaluation Excellent Bibliography

15. Web Design Issues When Searching for Information in a Small Screen Display 28 User Experiment “Strategic Information Searches” Desktop PC vs. Palm (IIIc) More Time on Handheld (Varied) Information Location Breakdowns at 225 & 350 Words (5 Test Pages) Accuracy Similar Among Systems Kim & Albers (2001)

16. Web Design Issues (2) Re-Think Web Design Ideas and Guidelines “Web Browsing vs. Strategic Information Seeking” Task-Specific -Look-Ups (Reminding and Refreshing) -Not Exhaustive Searches (Learning) -“Answer Clearly Articulated Questions” Most Guidelines are for Interfaces, Not Information (Architecture) -Not Just Less Information -Not Only Lists, but Structures -IA May Help More Than UI On-Line Comprehension -Even Less on Handhelds (Note Cards?) -Context & Concise Information Order of Problems & Tasks Relative Semantic Representations of Information Timely

17. Screen Shot of Typical Handheld Info

18. Another Screen Shot

19. One More Screen Shot

20. Using Small Screen Space Semi-Transparency for Widgets with Text Delays in Overlapping Widget Display for Interaction Save Display Space Design Inspirations -Magic Lens Filtering to Modify Presentation Weather – Traffic – Population Map(s) -Pad++ Zooming Panning -Gestures Graffiti Kamba, Elson, Harpold, et al. (1996)

21. Using Small Screen Space (2)

22. Using Small Screen Space (3)

23. Using Small Screen Space Results (4) Familiarity Improves Interaction Users Wanted to “Break the UI” - If No Overlap, No Delay for Interaction Shorter Delay Time (1/5 second) Icons First vs. Text First Interaction How Would Information Complexity Change this Design? Additional Feedback with Audio?

24. Improving Mobile Internet Usability WAP IssuesWAP How Does the Protocol Affect IA? Put “web-like material on current and future phone networks” p 673 Using “ellipsis” to diplay important information elements Phones (Still) Currently (Primarily) Support Hierarchical Menus -Orange - LOTS of key presses Perfect avg = 8.2 Test avg = 16.5 Buchanan, et al. (2001)

25. Improving Mobile Internet Usability (2) -Currently: “2,2,2” for “C” -Improved with Scrollable List of Possible Choices Best Match Possible Match Function Synonyms (Labels) -Not Frequently-Used Functions Dynamic Interfaces (Can) Cause Confusion Conflicts with Habit Less Optimal, But Predictable -WebTwig Dynamic Outline Works -Cursor Keys Need to Be Improved -Avoid Scrolling -Use Action Text

26. Other Protocols -802.11 -Bluetooth -3G -GSM (Global System for Mobile Communications) -GPRS (Global Packet Radio Service) -WAP -WML -XML -Flash -PAD++

27. IA Toolbox of Handheld Ideas Companies - Programs -AvantGo -Palm Developer -Air2Web -I-Mode -PocketPC -Symbian -Nokia -MetroWerks

28. IA Resources for the Future “Smart Mobs” – Howard Rheingold“Smart Mobs” “Contextual Computing” Invisible Computer – Don NormanInvisible Computer Good Old-Fashioned Future - Bruce SterlingGood Old-Fashioned Future Industrial Design DoCoMo Apple Knowledge Navigator HP “Cooltown”Cooltown IBM Pervasive Computing UbiComp IEEE Spectrum Japan

29. Bonus Points – IA Tool Reviews Each Review Contributes 1 point to Final Grade Up to Five IA Tool Reviews Submit Notice of IA Tool Review and Name of Tool Submit Notice By Next Week Tool Reviews Accepted No Later Than Dec. 3 rd at Beginning of Class -IA Tool Review Format: One IA Tool (or class of tool) Key IA Functions of Tool Describe Interface and Unique Features -Menus -Commands -Formats Screen Capture of Main Tool Interface & Additional Noteworthy Features Example of Tool Output (graphic, search results,…)

30. Next Week Advanced (Special Case) IA Topics Readings -Questions for Class Discussion -Class Participation 10-Minute Drills Continue: Project Group Check-In EoY