1.  service professionalism trust EMAS VERIFICATION AND VALIDATION OF COMPLEX ENTITIES Dr Anne-Marie Warris LRQA 

2.  service professionalism trust INTRODUCTION Complex and simple entities and issues Learning lessons – entities Learning lesson - verifiers Conclusion

3.  service professionalism trust LRQA – who are we World wide certification and verification activities Turn over of 85 million Operate in 31 countries, 1300 assessors, approx. 30,000 approvals Accredited EMAS verifiers in Sweden, Netherlands, Belgium, Germany, Austria, France, UK, Spain, Portugal Accredited GHG verifiers UK Website www.lrqa.comwww.lrqa.com

4.  service professionalism trust COMPLEX v SIMPLE ORGANISATIONS Simple – One site One location One set of data One EMAS

5.  service professionalism trust COMPLEX v SIMPLE ORGANISATIONS Complex – Single sites combined in one statement Some system combination several site individual data in one statement System fully integrated, several sites data combined in one statement

6.  service professionalism trust COMPLEX v SIMPLE ORGANISATIONS Other complex situations – Single site different ownership one EMAS statement Local Authority / Government due to provision of services and decision making issues

7.  service professionalism trust LAFARGE CEMENT UK DETAILS Part of Lafarge group, largest supplier of building materials Formerly Blue Circle 9 cement manufacturing works in UK 6m tonnes cement per annum 9 cement depots, logistics, 3JVs, HQ Committed to continual improvement Part of Cement Sustainability Initiative Website www.lafargecement.co.ukwww.lafargecement.co.uk

8.  service professionalism trust EXAMPLE COMPLEX – LAFARGE CEMENT UK Individual EMS at all cement works and initially EMAS in two cases Combined May 2001 with 9 Cement Works, H.O., Logistics, 3 JVs, Paper Sack Factory in one EMAS system and one statement Internal verification and validation Sampling of sites and data by LRQA

9.  service professionalism trust LEARNING LESSONS - ENTITIES Start simple and then go more complex Do individual sites first and then aggregate data Rigour of data management, same approach Data collection / aggregation at HQ include data control Employees awareness, support and action Communication reaching all

10.  service professionalism trust LEARNING LESSONS - ENTITIES Must have system at local level same throughout all sites, supported by central system Internal independent verification and validation Clear about who statement is for

11.  service professionalism trust LEARNING LESSONS VERIFIER First visit takes longer (stage 1) Get draft copy of statement early to plan with Initially get copy of internal data validation and system verification/auditing Auditing complex data system different from simple e.g. links, spreadsheets, aggregation of data, data accuracy versus claims for improvements

12.  service professionalism trust LEARNING LESSONS VERIFIER Boundaries Stakeholder understand statement (Lafarge consulted stakeholders on what is in statement) Managing interface between HQ and sites, logistics, JV and sites, choosing sites Verifiers are not a number cruncher it is for the entity to do this

13.  service professionalism trust THANK YOU LRQA websites Centre – www.lrqa.comwww.lrqa.com UK – www.lrqa.co.ukwww.lrqa.co.uk Germany - www.lrqa.de Austria - www.lrqa.at Spain - www.lrqaspain.com Netherlands - www.lrqa.nl