1. WAP Plus – Quality Subcommittee Kelly Cutchin Atlanta, GA; Sept. 13, 2012

2. WAP Plus – 2015 Initiatives I.Streamline the Program II. Improve the Quality of Services III. Leverage Additional Resources IV. Take the Communications Initiative V. Encourage New Market Development

3. Goal Work is completed 100% right, 100% of the time Results: Increased energy-savings rates Improved cost-effectiveness Long-term existence of WAP!

4. Our Approach Identify “quality” in 4 program areas: – Audits – Installation – Inspection/Monitoring – Management Determine strategies for achieving that quality

5. Quality Audit:

6. Quality Installation:

7. Quality Inspection:

8. Quality Program Management: Final Inspection is not the right place to try and achieve quality results for the Weatherization Assistance Program.

9. Strategies 1.Data Collection and Access 2.Consistent Program Monitoring Aligned with Up- to-date Field Standards Bases on SWS 3.Formal Assessment Process of Grantees and Subgrantees, Corrective Actions, and Removal 4.Properly Equipped Field Staff 5.Establish Competency Levels for Job Categories

10. What does this look like in the field? 2 Grantees share experiences of setting and achieving the quality bar.