1. ESD.WA.Gov Findings: Survey

2. User Survey Survey Period: May 9 – 23 Respondents: 1,050 Primary Goal: Identify primary user tasks

3. Who Responded? 58.4% (611) Job Seekers (currently employed, unemployed, likely some claimants) 31% (326) UI Claimant Job Seekers 7% (81) Employers 56% - ages 41 - 50 61.2% visit ESD weekly or daily

4. Non-claimant Job Seeker Tasks

7. Other Non-claimant Job Seeker Tasks (Sampling of Open Responses) Espanol Search for a job, look at the Job Fair calendar, Workforce Explorer Look up published UI information, locate agency policies & procedures, access Claims Kit & other UI forms Gather other information Use the UIRM, general research Job search, employer search Research ESD program structure, staff contacts, rules, etc. Computer Training, educational Active real time job matching Extensions Change Direct Deposit information, new releases, read the how to stuff

8. UI Claimant Job Seeker Tasks

11. (Sampling of Open Responses) Check job listings Look for jobs Search and apply for jobs Look up phone numbers to call unemployment Search for job openings Apply for jobs Apply for jobs listed on WorkSource Cruise the job searches and other info, as needed Looking for jobs on WorkSource Manage resumes & cover letters, check classified ads, check job broads Connect to WorkSource Check balance of benefits Link to other job search providers. Keep up with the political decisions that affect the unemployed. Info about training programs Monitor job listings that are posted on line as well Employer Information

12. Employer Tasks

15. Other Employer Tasks (Sampling of Open Responses) Benefit information, filing law, RCW info Look up rules/laws for employees May Look for information Access rules, laws, locate and read about forms General Information - Reimbursable Employer Research Report new employees “It would be nice to be able to access our client history without having to receive approval from each of them. We have several hundred clients in WA and it is not possible to get all of them to approve us.” – Employer