1. Personal Hygiene & Grooming

2. Shower Bath Everyday without fail before coming to the shift. Shampoo hair to avoid dandruff, also use a conditioner.

3. Hair Style Hair must be trimmed and clean at all times. Hair should not touch the face. Hair shouldn’t be greasy and oily. Excessive use of gel must be avoided. Ladies must put up your hair neatly with a net.

4. Face Males should have a shave everyday. Moustache if kept should be trimmed properly. Use a very mild after shave Side burns for men shouldn’t be longer than the ear lobe. Ladies can apply a light make-up.

5. Hand & Feet Always wash your hands with SOAP before coming to duty, and even after smoking, using toilet, handling garbage etc Keep your nails short and clean. Feet must be washed regularly and toenails to be kept trimmed

6. Uniform & Shoes Uniforms should ALWAYS be Clean, Laundered and Ironed Change it whenever it is visibly soiled. Change socks and under garments everyday. Wear comfortable, clean and formal shoes. Air the shoe and use talcum powder.

7. Most Important!!!!  Sufficient sleep, adequate diet, and healthy food and regular exercise keeps you healthy.  Do not bite nails in the public area.  Do not run your hands through your hair.  Do not rub your face, touch your nose, ears in the Public area.  Do not chew gum in the Public area.  Always cover your mouth using hand kerchief while coughing and sneezing.  Always use a mouth wash if you smoke, or eat onion and garlic.

8. General Etiquettes & Manners Smile, It costs nothing at all. Always maintain eye contact and a helpful expression on your face. Stand erect, weight balanced on both the feet. Do not lean against a counter. Do not run in the public area. Speak softly. Anticipate guest needs. WISH EVERYBODY YOU COME ACROSS ACCORDING TO THE TIME OF THE DAY.