1. Volunteer Disciplinary Procedure Verbal warning (written, 1 year) First written warning (1 year) Final written warning (1 year) Termination

2. Step-by-step conflict resolution Define the issue Identify each party, Listen to needs and concerns Investigate: history, facts, opinions, causes Common interests, search for win/win Put forward solutions, consult each party Agree resolution and steps needed to make it work All parties willing to put into practice? - Document it, sign Build in review