1. Results Accountability The Fiscal Policy Studies Institute Santa Fe, New Mexico Websites raguide.org resultsaccountability.com Book - DVD Orders amazon.com resultsleadership.org

2. Results Based Accountability is made up of two parts: Performance Accountability about the well-being of CUSTOMER POPULATIONS For Programs – Agencies – and Service Systems Population Accountability about the well-being of WHOLE POPULATIONS For Communities – Cities – Counties – States - Nations

3. THE LANGUAGE TRAP Too many terms. Too few definitions. Too little discipline Benchmark Target IndicatorGoal Result Objective Outcome Measure Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic Lewis Carroll Center for Language Disorders Measurable urgent systemic indicators Core qualitative strategic objectives Make up your own jargon.

4. DEFINITIONS Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate 1. How much did we do? 2. How well did we do it? 3. Is anyone better off? RESULT or OUTCOME INDICATOR or BENCHMARK PERFORMANCE MEASURE A condition of well-being for children, adults, families or communities. A measure which helps quantify the achievement of a result. A measure of how well a program, agency or service system is working. Three types: Population Performance Children born healthy Rate of low-birthweight babiesPercent ready at K entry Children ready for school crime rate Safe communities air quality index Clean Environment unemployment rate Prosperous Economy INDICATOR RESULT PERFORMANCE MEASURE Population Performance = Customer Results

5. From Ends to Means ENDS MEANS From Talk to Action Population Performance RESULT or OUTCOME INDICATOR or BENCHMARK PERFORMANCE MEASURE Customer result = Ends Service delivery = Means From Talk to Action

6. POPULATION ACCOUNTABILITY For Whole Populations in a Geographic Area

7. Community Outcomes for Christchurch, NZ ● A Safe City ● A City of Inclusive and Diverse Communities ● A City of People who Value and Protect the Natural Environment ● A Well-Governed City ● A Prosperous City ● A Healthy City ● A City for Recreation, Fund and Creativity ● A City of Lifelong Learning ● An Attractive and Well-Designed City

8. Every Child Matters – Children Act Outcomes for Children and Young People Being Healthy : enjoying good physical and mental health and living a healthy lifestyle. Staying Safe : being protected from harm and neglect and growing up able to look after themselves. Enjoying and Achieving : getting the most out of life and developing broad skills for adulthood. Making a Positive Contribution : to the community and to society and not engaging in anti-social or offending behaviour. Economic Well-being : overcoming socio-economic disadvantages to achieve their full potential in life.

9. 1. Health & Emotional Well-being 2. Quality of life 3. Making a positive contribution 4. Exercising choice & control 5. Freedom from discrimination & harassment 6. Economic well being 7. Personal dignity & respect Our Health, Our Care, Our Say – White Paper Outcomes for Adults Source: A New Outcomes Framework for Performance Assessment of Adult Social Care 2006 - 07 Note that 8. Effective leadership and (9. Effective commissioning are means and not ends

10. Georgia Lehigh Valley, PA Dayton, OH Santa Cruz, CA REPORT CARDS

11. New Zealand Kruidenbuurt Tilburg, Netherlands Portsmouth, UK Country Neighborhood City

13. Performance Accountability For Services, Agencies and Service Systems

14. How much did we do? Program Performance Measures How well did we do it? Is anyone better off? Quantity Quality Effect Effort # %

15. Every time you make a presentation, use a two-part approach Result: to which you contribute to most directly. Indicators: Story: Partners: What would it take?: Your Role: as part of a larger strategy. Population Accountability Program: Performance measures: Story: Partners: Action plan to get better: Performance Accountability Your Role

16. Every time you make a presentation, use a two-part format Result: to which you contribute to most directly. Indicators: Story: Partners: What would it take?: Your Role: within the larger strategy. Population Accountability Program: Performance measures: Story: Partners: Action plan to get better: Performance Accountability Your Role

17. IN CLOSING

18. “If you do what you always did, you will get what you always got.” Kenneth W. Jenkins President, Yonkers NY NAACP

19. - Dave Barry Never be afraid to try something new. Remember that a lone amateur built the Ark. A large group of professionals built the Titanic.

20. THANK YOU ! Websites raguide.org resultsaccountability.com Book - DVD Orders amazon.com resultsleadership.org

21. Turn the Curve Exercise Fiscal Policy Studies Institute Santa Fe, New Mexico www.resultsaccountability.com www.raguide.org

22. Creating a Working Baseline from Group Knowledge Now High School Graduation Rate 75% Not OK? Backcasting Forecasting

23. Turn the Curve Exercise: Program Performance 5 min:Starting Points - timekeeper and reporter - identify a program to work on - two hats (yours plus partner’s) 10 min:Performance measure baseline - choose 1 measure to work on – from the lower right quadrant - forecast (to 2010) – OK or not OK? 15 min:Story behind the baseline - causes/forces at work - information & research agenda part 1 - causes 15 min:What works? (What would it take?) - what could work to do better? - each partners contribution - no-cost / low-cost ideas - information & research agenda part 2 – what works 10 min:Report Convert notes to one page Two pointers to action

24. Program: _______________ Performance Measure (Lay definition) Performance Measure Baseline Story behind the baseline --------------------------- --------------------------- (List as many as needed) Partners --------------------------- --------------------------- (List as many as needed) Three Best Ideas – What Works 1. --------------------------- 2. --------------------------- 3. ---------No-cost / low-cost ONE PAGE Turn the Curve Report: Performance Sharp Edges 4. --------- Off the Wall