1. Targets and indicators on Service performance

2. Questions Where are we in reaching the MDG 7/10? Do we know where we are in reaching the MDG 7/10? How can monitoring be improved? How can the Protocol contribute to better target setting and monitoring?

3. Reaching the MDGs… TotalUrbanRural Supply1990929783 2002939982 Sanitation1990848368 2002839365

4. … Yerevan Deteriorating water quality poses a serious health risk Untreated wastewater poses a serious environmental risk Unreliable water supply is an impediment to economic development and education Utilities can not maintain the current systems, except in major cities

5. Uniqueness of EECCA region Highly developed urban systems and high network coverage in rural areas, cost of which are sometimes beyond current income levels Until recently, declining provision and safety MDG problems concentrated in Caucasus and Central Asia, particularly secondary cities and rural areas

6. What matters … Quality of water and sanitation services Sustainability of the service Disparities between rural, urban, peri- urban and rural areas

7. Target components… Access to water Safety of the water provide … zero tolerance approach for microbial failure Environmental soundness of sanitation

8. Joint Monitoring Program Joint Monitoring Program WHO OECD consultation May 2005 Renewed JMP questionnaire including service quality Data gathering ending 24 November 2005 includes service quality

9. How can the Protocol contribute Suggestion: –Declare zero tolerance to microbial failure as the ultimate goal for drinking-water quality –Based on the ongoing monitoring of JMP, develop a complementary region-specific monitoring tool –Consider a variety of tools to reach the targets

10. Indicator criteria JMP – technology based EU monitoring strategy ECOHEIS – ENHIS National reporting systems Mediterranean Action Plan ISO

11. Elements of a reporting system 1 Coverage DW Quality Service quality % pop covered % pop connected to sewerage % pop connected WWTP Disinfection method % failure E. coli % failure Enterococci Water production metered Water consumption metered UFW

12. Elements of a reporting system 2 Service quality (cont) Waste water treatment Network performance Continuity of service Failure to maintain residual disinfectant Pipe breaks Volume wastewater treated as % of total wastewater produced Discharge of treated wastewater Reuse of treated wastewater Blockage of the network

13. Future: healthy villages