1. © Victim Support Scotland Allison McKenna

2. © Victim Support Scotland As Scotland’s largest organisation supporting people impacted by crime, we provide a wide range of free, confidential and professional services, ranging from emotional support and practical assistance, to all witnesses and victims, their families and friends, both in court and in the community What We Do

3. © Victim Support Scotland Witness Service Victim Service Community based Centred on Victims Home/office visits Any day of the week Day or Eve contact “Open” Questions Court based Centred on Witnesses Meet in Court Mon-Fri (in Session) Daytime contact “Closed” Questions

4. © Victim Support Scotland Make contact with Victim/witness 11 Assess Needs 22 Organise Support 33 Provide support 44 Evaluate Service provision 55 Feedback66 Assess future needs/refer on 77

5. © Victim Support Scotland Needs Assessment Toolbox Practical: safe entry. info on CJS, court visit etc.Practical: safe entry. info on CJS, court visit etc. Life: Addictions, carer, illness etc.Life: Addictions, carer, illness etc. Social: Family issues, safety, housing etcSocial: Family issues, safety, housing etc Physical: Flashbacks, injury, panic attacks etcPhysical: Flashbacks, injury, panic attacks etc Emotional: intimidation, anxiety, depression etcEmotional: intimidation, anxiety, depression etc

6. © Victim Support Scotland 5 People with Learning Disabilities Contact made through nominated person:- carer/family/community psychiatric nurse etc. Measures available through Vulnerable Witness ( Scotland) Act 2004- screens/CCTV/supporter in court room etc. Visit to court- procedures and personnel discussed and measures demonstrated Information fed back to Victim Information and Advice or referring agency, re needs Agreed support provided on the day

7. © Victim Support Scotland On going support- Referral on Advocacy CICA applications On going support- Referral on Advocacy CICA applications Home /Office Visit Assess needs Home /Office Visit Assess needs Drop in-reported/unreported Telephone contact Assess Needs Drop in-reported/unreported Telephone contact Assess Needs Letter Contact With crime specific info Letter Contact With crime specific info The Services Provided-VS

8. © Victim Support Scotland VS Partner Agencies PolicePolice COPFSCOPFS Local CouncilsLocal Councils Specialist AgenciesSpecialist Agencies

9. © Victim Support Scotland After the trial Info on other agencies Referral on Assess future court support/needs Safe exit After the trial Info on other agencies Referral on Assess future court support/needs Safe exit At the Trial In court support Emotional support At the Trial In court support Emotional support On the day Safe entry Emotional support Practical Advice Assess Needs On the day Safe entry Emotional support Practical Advice Assess Needs Pre Trial Court Visit Demonstrate measures Assess Needs Pre Trial Court Visit Demonstrate measures Assess Needs The Services Provided-WS

10. © Victim Support Scotland Criminal Justice Partners COPFS-particularly VIACOPFS-particularly VIA Scottish Court ServiceScottish Court Service Defence AgentsDefence Agents Criminal Justice Social WorkCriminal Justice Social Work Court PoliceCourt Police Other referring agenciesOther referring agencies

11. © Victim Support Scotland Our Volunteers Non judgemental Empathetic Good listener WS don’t discuss evidence/ VS discuss crime Assess people’s feelings and emotions

12. © Victim Support Scotland IndependentIndependentConfidentialConfidential FreeFree Our Values VoluntaryVoluntary CommunityCommunity

13. © Victim Support Scotland Our Victim Service had 88,093 referrals in 2009/2010Our Victim Service had 88,093 referrals in 2009/2010 Our Witness Service had 73,361 referrals in 2009/2010Our Witness Service had 73,361 referrals in 2009/2010 Our Youth Justice Service (VOYCE) had 640 referrals in 2009/2010Our Youth Justice Service (VOYCE) had 640 referrals in 2009/2010 In total, 162,094 individuals affected by crime were supported by Victim Support ScotlandIn total, 162,094 individuals affected by crime were supported by Victim Support Scotland The service is free and confidentialThe service is free and confidential How Many We Help

14. © Victim Support Scotland Victim Support Scotland is the lead organisation in Scotland, providing emotional support and practical assistance to all people affected by crime.