2. Today’s Topic Student Satisfaction and Engagement Hosted by IEPR

3. Rules I will read the question. Your table has 30 seconds to discuss and come up with your answer. Write down your answer on the colored sheet in front of you and hold up in the air when ready. You will receive a ten dollar bill for each correct answer. The table with the most money at the end of the game wins.

4. Rules You should have a marker and blue paper at your table – select one person at your table to write down your answer IEPR staff will pass out money to winning tables

5. ACT Satisfaction Survey Published by ACT Spring 2009 – 1,064 CLC college level students surveyed in class ACT comparison group – 100,078 students from 112 community colleges Mean satisfaction scores – an average of –5 Very Satisfied/4 Satisfied/3 Neutral/2 Dissatisfied/1 Very Dissatisfied (Does not apply or blanks were omitted)

6. Timer 30292827262524232221201918171615141312111009080706050403020100 ACT Survey Reason for Attending Question 1 Which reason below do most students indicate is the reason they come to CLC? 1.Low cost 2.Convenient location 3.Variety of courses 4.Advice of High School Counselor 5.Wanted to be with friends

7. Wrong Answers 2. Convenient location – 60% 3. Variety of courses – 53% 4. Advice of High School Counselors – 9% 5. Wanted to be with friends – 5%

8. Right Answer 1.Low cost – 63%

9. Timer 30292827262524232221201918171615141312111009080706050403020100 Question 2 ACT Survey Satisfaction Ratings All of the areas below except one were rated higher by CLC students than the national norm. Which was the only area below that was rated lower by CLC students? 1.Variety of courses 2.Study areas 3.College catalog 4.Library facilities and services 5.Concern for you as an individual 6.Flexibility to design your own program 7.General conditions of buildings and grounds

10. Wrong Answers 1.Variety of courses +0.19 2.Study areas +0.16 3.College catalog +0.13 4.Library facilities and services +0.13 6. Flexibility to design your own program +0.10 7. General conditions of buildings and grounds +0.09

11. Right Answer 5. Concern for you as an individual -0.08

12. Timer 30292827262524232221201918171615141312111009080706050403020100 Question 3 ACT Survey Use of Services All but one of these services were used by CLC students less than the national norm. Which is the only one that CLC students indicated using more than national norm? 1.Financial aid services 2.College orientation program 3.Computer Services 4.Cafeteria

13. Wrong Answers 1. Financial aid services 2. College orientation program 3.Computer Services CLCNational Dif 33% 52% -19% *** 24% 35% -12% *** 52% 60% -8% ***

14. Right Answer CLC Nation Dif 4. Cafeteria 54% 42% 11% *** Also having high usage were: Student health services Personal counseling services

15. Timer 30292827262524232221201918171615141312111009080706050403020100 Question 4 ACT Student Satisfaction Which of the services below did CLC students rate lowest compared to the national norm? 1.Student community center/student union. 2.Preparation you are receiving for your chosen occupation. 3.Assistance provided by the college staff when entered college. 4.Availability of financial aid information prior to enrolling.

16. Wrong Answers 1.Student community center/student union 2.Preparation you are receiving for your chosen occupation 3.Assistance provided by the college staff when entered college CLC National Dif 3.67 3.77 -0.10 ** 3.87 3.95 -0.08 ** 3.78 3.86 -0.08 *

17. Right Answer 4. Availability of financial aid information prior to enrolling CLC NationDif 3.57 3.79 -0.22 ***

18. Winning table so far is??

19. Survey of Student Engagement Published by CCSSE Spring 2010 – 1,116 CLC college level students surveyed in class CCSSE Comparison Group – 403,428 students from 658 community colleges

20. CCSSE Benchmarks 1.Active and Collaborative Learning 2.Student Effort 3.Academic Challenge 4.Student-Faculty Interaction 5.Support for Learners

21. In 2003, 2005 and 2007 CLC scored below the national mean in every benchmark. CCSSE Benchmarks

22. Timer 30292827262524232221201918171615141312111009080706050403020100 CCSSE Benchmarks Question 5 In 2010, for how many benchmarks did CLC score above the national mean? 0. None (same as past years) 1.One 2.Two 3.Three 4.Four 5.All five

23. CCSSE Benchmarks Answers 1.Active and Collaborative Learning (– 2.8) 2.Student Effort (+0.1) 3.Academic Challenge (+0.4) 4.Student-Faculty Interaction (+0.7) 5.Support for Learners (-2.5) The correct answer is 3. CLC scored higher on three of the five benchmarks in 2010.

24. Timer 30292827262524232221201918171615141312111009080706050403020100 Active and Collaborative Learning Question 6 Which item below did CLC students score highest on compared to the national norm? 1.Worked with classmates outside of class to prepare class assignments. 2.Made a class presentation. 3.Tutored or taught other students (paid or voluntary). 4.Participated in a community-based project as a part of a regular course.

25. Active and Collaborative Learning Wrong Answers 1.Worked with classmates outside of class to prepare class assignments. 3.Tutored or taught other students (paid or voluntary). 4.Participated in a community- based project as a part of a regular course. CLC National 1.70 1.89 -0.22* 1.28 1.38 -0.10 1.21 1.31 -0.10

26. Active and Collaborative Learning Right Answer 2. Made a class presentation. CLC National 2.21 2.06 +0.15

27. Timer 30292827262524232221201918171615141312111009080706050403020100 Student Effort Question 7 Which item below did CLC students score highest on compared to the national norm? 1.Number of hours preparing for class (studying, reading, writing, rehearsing, doing homework, or other activities related to your program). 2.How frequently used skill labs (writing, math, etc.). 3.How often worked on a paper or project that required integrating ideas or information from various sources.

28. Student Effort Wrong Answers 1.Number of hours preparing for class (studying, reading, writing, rehearsing, doing homework, or other activities related to your program) -0.09 2.How frequently used skill labs (writing, math, etc.) -0.13

29. Student Effort Right Answer 3. How often worked on a paper or project that required integrating ideas or information from various sources +0.18

30. Timer 30292827262524232221201918171615141312111009080706050403020100 Academic Challenge Question 8 Which one of the following items did CLC students score the highest on compared to the national norm? 1.Number of written papers or reports of any length. 2.Analyzing the basic elements of an idea, experience, or theory. 3.Synthesizing and organizing ideas, information, or experiences in new ways.

31. Academic Challenge Wrong Answers 2. Analyzing the basic elements of an idea, experience, or theory +0.7 3. Synthesizing and organizing ideas, information, or experiences in new ways +0.4

32. Academic Challenge Right Answer 1.Number of written papers or reports of any length +0.16

33. Timer 30292827262524232221201918171615141312111009080706050403020100 Student Faculty Interaction Question 9 Which one of the following items did CLC students score the highest on compared to the national norm? 1.Worked with instructors on activities other than coursework. 2.Received prompt feedback (written or oral) from instructors on your performance. 3.Used email to communicate with an instructor.

34. Student Faculty Interaction Wrong Answers 1.Worked with instructors on activities other than coursework -0.06 2.Received prompt feedback (written or oral) from instructors on your performance +0.14

35. Student Faculty Interaction Right Answer 3. Used email to communicate with an instructor +0.15

36. Timer 30292827262524232221201918171615141312111009080706050403020100 Support for Learners Question 10 Which one of the following items did CLC students score the highest on compared to the national norm? 1.Providing the financial support you need to afford your education. 2.Providing the support you need to thrive socially. 3.Helping you cope with your non-academic responsibilities (work, family, etc.). 4.Providing the support you need to help you succeed at this college

37. Support for Learners Wrong Answers 1.Providing the financial support you need to afford your education -0.22 2.Providing the support you need to thrive socially -0.09 3.Helping you cope with your non-academic responsibilities (work, family, etc.) -0.09

38. Support for Learners Right Answer 4. Providing the support you need to help you succeed at this college +0.05

39. Timer 30292827262524232221201918171615141312111009080706050403020100 Bonus Question Which one of the following items did CLC students score improve since 2007? 1.Talked about career plans with an instructor or advisor 2.Frequency: Academic advising/planning 3.Frequency: Financial aid advising 4.All of the above

40. Bonus Question Right Answer 4. All of the above

41. The End …and the winner is???

42. See the full report on the IEPR web site