1. April 2015 Employee Monthly Meeting

2. FOLLOW UP ON ACTION ITEMS: From March 2015 meeting: Dirty restrooms. Turned in complaint slip. ABM Janitorial Services has been hired and will be placing a greater emphasis on keeping the bathrooms clean and odor free. Lobby in lunch room not accessible. Turned in complaint slip. The issue is when individuals on lunch chose to eat in their and other individuals are waiting for their buses. This will be more closely monitored by staff during the lunch period.

3. NEW BUSINESS: RemindersIn-Service Service Coordinators are in the cafeteria during morning buses, lunch time, and pm buses. It is important that you save your questions, concerns, etc.. for those times. If you are waiting in the cafeteria for transportation you need to stay in the lunch room. It is not alright to disrupt others while they are working. The chairs in reception area are for visitors, we will be directing individuals to wait in the appropriate and provided areas (cafeteria) for their rides. Individuals are taking up the reception area for guest and disrupting reception staff. Job Prep/Interviewing Skills

4. JOB PREPARATION Pick out what you are going to wear on your job interview Practice greeting your interviewer Practice your answers to the most common interview questions Research the company and the job position you are applying for

5. WWW.KENT.AC.UK INTERVIEWING SKILLS

6. ACCESSIBILITY Accessibility: is the degree to which a product, device, service, or environment is available to as many people as possible. Accessibility can be viewed as the "ability to access" and benefit from some system or entity.

7. COMMUNITY EMPLOYMENT SERVICES LEAVING YOUR ASSIGNED ACTIVITY SITE

8. Community Employment Services are designed to provide employment options and supports, as appropriate, for individuals who have expressed a desire and preference to work in the community, or possibly become self-employed. The array of services provided within the community employment program includes: Development of realistic employment goals that are person-centered, Establishment of service plans to achieve and maintain employment, The identification of employment opportunities and resources in the community, Direct assistance and support as needed, Coordination of, and referral to, employment related services. Based on identified needs, desires, and preferences of the person receiving services, Community Employment Services participants may choose from one or more of the following employment options: Individual Placements Supported Employment Mobile Work Crews Enclaves Self-Employment Note: A primary objective of the Arnold Center is, on behalf of its participants, to locate and secure employment opportunities within the community. The Arnold Center does not support, encourage, or place employees in any business, industry, or company actively participating in an organized strike. COMMUNITY EMPLOYMENT SERVICES

9. LEAVING YOUR ASSIGNED ACTIVITY SITE Unless prior permission is obtained, it is expected that you will not leave your scheduled activity site during service hours. Also, you will only be released to care providers or guardians unless prior permission has been obtained from proper authorities. For safety reasons, while waiting for transportation to leave the building, we ask that you remain in the cafeteria until your ride arrives.

10. SAFETY Report any safety concerns to your supervisor or Service Coordinator. Looking into getting new chairs. CARF will be coming this summer

11. WORKER OF THE MONTH SPOTLIGHT !!

12. Bill R. Tim S. Ken M. Eric D. Chris H. Josh J. Ben L. Hubert T. Chu Y. Jim B. Dawn R. Matt N. Craig H. Andrew Y. Gary R. Ryan B. NOMINATED INDIVIDUALS

13. WORKER OF THE MONTH April 2015 Matt N.

14. REVIEW OF NEWSLETTERS.None this month

15. SELF ADVOCACY Tips of the month: Get information about other resources If necessary, have an advocate, family member, or friend at meetings

16. COMMUNITY EMPLOYMENT HSC Janitorial substituting positions

17. WAGE & PIECE RATE New time studies are in the process for HSC continue. Look for posting of, Rate per piece/CWS hourly base pay/Pieces per hour.

18. Customer Counsel Input Please push work chairs in when you leave your workstation Please use caution when you are walking behind someone’s workstation. Please clean up after yourself in when using the smoke area.

19. Recipient Rights Nicole Dicken Arnold Center, Recipient Rights officer

20. CUSTOMER COMPLANTS You can fill customer complaints out yourself or ask a staff for assistance. The Customer Complaint box is located in the Arnold Center lunch room.

21. ACTION ITEMS: OBJECTIVERESPONSIBLE PARTYDEADLINE Reduce the amount of loitering at the front desk; remind your co-workers that the reception area is for in-coming guest. All participantsOn -going Need signs to remind individuals to not put chairs in the spot for wheelchair users at the cafeteria tables. Jennifer Grace will make new signs for the lunch room May 1, 2015