1. Part II OUTBOUND TOURISM Unit 6 At Western Restaurant and Bars

2. Teaching Objectives  Learn how to order wines at a western restaurant  Learn how to raise a complaint regarding food quality or service.  Learn the difference between American Breakfast and Continental Breakfast  Get familiar with the wine list

3. Briefing on the Working Procedures 出境旅游团一般都会去西餐厅和酒吧感受异国 风情。作为出境游的领队，必须对西餐厅和酒 吧的礼仪了如指掌。在客人需要指点时，给予 耐心的指导。例如在西餐厅里刀叉的正确使用 方法，在食用自助餐时应当注意的礼节问题等 等。除此以外，领队要熟悉西餐厅和酒吧的专 业词汇以及地道的表达方法，并能进行无障碍 的沟通。 出境旅游团一般都会去西餐厅和酒吧感受异国 风情。作为出境游的领队，必须对西餐厅和酒 吧的礼仪了如指掌。在客人需要指点时，给予 耐心的指导。例如在西餐厅里刀叉的正确使用 方法，在食用自助餐时应当注意的礼节问题等 等。除此以外，领队要熟悉西餐厅和酒吧的专 业词汇以及地道的表达方法，并能进行无障碍 的沟通。

4. Warming-up Activities  Discuss the following questions in group and report the results to the class  1.Do you know what American breakfast or continental breakfast includes?  2. Can you name some popular western wines and dishes?  3. What would be the table manners in the west?

5. Working Process of Dinning at a Restaurant Get the table from the host See the menu and decide what to order Pay the bill Say goodbye and thanks the server

6. Working Process of Dinning at a Restaurant 1. Check with the hosts the availability of Smoking or non-smoking areaSmoking or non-smoking area Dull or brightDull or bright 2. See the menu and decide what to order 3. Pay the bill Hotel account, cash, credit card or traveler’s checkHotel account, cash, credit card or traveler’s check 4. Say goodbye and thanks the server

7. Explanation of Texts (I) 1. Paris Cocktail Key Words Bartender, cocktail, mix, ingredient Bartender, cocktail, mix, ingredient Useful Expressions a. May I have my bill, please? a. May I have my bill, please? b. How would you like to make the payment? b. How would you like to make the payment? Culture Notes a. Cocktail is mixtures. a. Cocktail is mixtures. b. In many countries, bartenders can usually get tips besides their b. In many countries, bartenders can usually get tips besides their hourly pay. hourly pay.

8. Explanation of Texts (II) 2.A Complaint about the Restaurant Key Words draw (curtain), air-conditioning Useful Expressions a.Could I change a table? b.Would you mind (putting on your coat)? c.Can you arrange it?

9. Explanation of Texts (III) 3. Western Breakfast Key Words Continental breakfast American breakfast butter, jam, roll, toast, bacon, ham Useful Expressions a.What would you like to have for your breakfast? b.What do you serve here? c.Am I correct?

10. Explanation of Texts (IV) 4. At the Bar Key Words whisky, soda, Remy Martini whisky, soda, Remy MartiniV.S.O.P Useful Expressions Drink to your health. Culture Notes In the U.S., it is illegal to sell alcohol drinks to people who are under the age of 21.

11. Explanation of Texts (V) 5. A La Carte Dinner Key Words A La Carte, specialty onion soup, steak, salmon, lobster, dessert on the rocks, champagne Useful Expressions a.Today’s specialties are… b.How would you like the steak? (rare, medium, well-done)

12. Consolidation  Q and A 1. What is cocktail? Can you name some popular cocktail? 2. What is the difference between American and Continental Breakfast? 3. What would you say when you need to order some wines and dishes? 4. What are the ways of payment?

13. Consolidation  Role-play Suppose you are a tour leader. You are having a drink in a bar. You need some brandy. You ask the bartender what kinds of brandy they have. And you’d like to have a Remy Martine. The bartender greets you and tells you what they serve. Make up a dialogue between you and the bartender.

14. Assignments 1.Learn by heart the dialogue “A La Carte Dinner” and then practice the dialogue in pair. 2.Study the Restaurant Etiquette and do a group presentation next class.

15. Thank you!