1. Guidance and counselling of immigrants – Advice centre and websites in City of Helsinki 19.4.2013 Networking experiences in response to legal immigrants’ global needs Eija Kyllönen-Saarnio Editor-in-Chief, City of Helsinki, Finland

2. Guidance and counselling of immigrants in City of Helsinki Commucations Office, Information and Multilingual Communication –unit –Advice centre Virka Info –Webservices Infobank.fi and Finnishcourses.fi

3. Advice centre Virka Info –For all residents of Helsinki –In 11 languages –Monday to Saturday –Face-to-face –Phone –E-mail –Coming: Online (chat) –In 2012, 160 000 clients, 4000 cases were related to immigration –Co-operation contracts

4. Webservices: Infobank.fi and Finnishcourses.fi Infobank.fi 15 languages, most used Finnish, English, Russian, Arabic 800 000 visits in 2012 About 45 % of users are not in Finland Most popular subjects: Finnish language, accomodation, starting business

5. Webservices: Infobank.fi Same content in all languages Main content o Welcome to Finland o Permits o Accomodation o Finnish language o Employment o Education o Health o Social services o Crises o Culture and Leasure o NGOs

7. Webservices: Finnishcourses.fi Gathers information on Finnish and Swedish language courses for adults in the Helsinki Region In 3 languages: Finnish, English, Russian Same content in all languages Opened in March 2012 600 courses in the first year

8. Beta.infopankki.fi –A new website with new content and content structure –Themes –Moving to Finland –Living in Finland –Information on Finland –Local Information

10. Funding of the webservices Five-year cooperation agreement (2009-2013) between the government and the municipalities. Government funding partners –The Ministry of the Interior –the Ministry of Employment and the Economy –the Ministry of Education and Culture –the Social Insurance Institution of Finland –the Ministry of Finance The municipal sections are the responsibility of the respective member municipalities. The Finnishcourses.fi has received co-funding of the European Social Fund.

11. Contact www.infopankki.fi www.finnishcourses.fi beta.infopankki.fi Editor-in-Chief Eija Kyllönen-Saarnio eija.kyllonen-saarnio@hel.fi +358 9 310 73367 City of Helsinki Infopankki P.O. BOX 1 00099 City of Helsinki Finland