1. Challenges of working in an increasingly diverse workforce Dr. Regina McClinton Intercultural Training Certificate Grand Valley State University

2. For Today: 1.What do we mean by diversity? 2.Benefits of diversity 3.Challenges of diversity 4.Group exercise

3. What is Diversity?

4. Benefits of Diversity Language Skills Global Perspective Increased Adaptability Broader Service Range Variety of Viewpoints More Effective Execution

5. Challenges of diversity Communication Resistance to Change Implementation of Policies Successful Management

6. Challenges of diversity- Management Changed Power Dynamics Diversity of Opinions Tokenism Participation Overcoming Inertia

7. How global is diversity? http://www.eeotrust.org.nz/peoplepower/index.cfm

8. http://youtu.be/kNqWcsI0IRA How global is diversity? But “diversity” is different in each country.

9. Group Activity: You are all employees of PACES Inc., a young company that is rapidly expanding. The president and CEO of PACES is committed to diversity, and has charged you all to address the eight Key Systems that will assist PACES to achieve its diversity goals. Each of you will be assigned a system and you are to suggest strategies and tasks to help PACES achieve its diversity goals. Areas: RecruitmentCoaching Hiring Mentoring Performance Management Flexible Work Arrangements Career Development Training Education