1. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. S TAFFING AND L ABOR M ANAGEMENT Chapter Six

2. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. C HAPTER O VERVIEW Introduction Ensuring that You Get Great Staff Welcome to Atwood’s Bakery Being Honest with Your Staff

3. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. I NTRODUCTION Employee Handbook Chapters 6 and 7 Owners rights over store rules Communication of the rules

4. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. E NSURING T HAT Y OU G ET G REAT S TAFF They are interviewing you as hard as your are interviewing them Identifying staff needs Testing and pre-employment services

5. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. W ELCOME TO A TWOOD ’ S B AKERY Welcome To Atwood’s Bakery! –1.2 Atwood’s Benefits –1.3 Show Me the Money –1.4 Dress Code –1.5 Proper Attire –1.6 Open-Door Policy –1.7 Breaks…Balancing Life and Work –1.8 Safe and Secure –1.9 Staying Safe –1.10 Working It Out –1.11 Improving Your Performance –1.12 Our Code of Ethics –1.13 Unacceptable Behavior –1.14 Obeying the Law –1.15 Equal Opportunity Employer –1.16 Workplace Standards –1.17 Substance Abuse Policy –1.18 Showing Up –1.19 Not Showing Up –1.20 Employee Rules of Conduct

6. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. B EING H ONEST WITH Y OUR S TAFF Open-book management Praise in public, but not really chew out in private New staff members set the tone you want on Day 1