1. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. B ASIC S TARTING S YSTEMS Chapter Five

2. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. C HAPTER O VERVIEW Introduction Computer Systems for Operations Point of Sale Data Food Safety Dealing with Inspectors Hiring Employees Average Sale per Customer (ASPC)

3. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. I NTRODUCTION Getting computer system working Food safety systems – GMPs How to hire - right Sales are the life-blood of your bakery

4. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. C OMPUTER S YSTEMS FOR O PERATIONS Pre-hardware Hardware Software

5. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. P OINT OF S ALE D ATA Store data (nine key points) –Customer count by day: How many customers by day? –Customer count by hour: How many customers by hour? –Customer count by week: This is a better view—retail is a weekly business. –Customer count by month: Trends jump around. How is June this year as compared to last year? Reports (5 key reports) Software – correctly programmed Knowing your ups and downs

6. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. P OINT OF S ALE D ATA Reports (five key reports) –Sales by day –Sales by team member –Sales by hour –Sales by week –Sales by month Software – correctly programmed

7. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. P OINT OF S ALE D ATA The layout is simple. Take your key departments and make your manager responsible for knowing all. Department managers need to know the store and their department. Take the following as examples of your departments: –Bakery—breakfast pastry, by the slice, cookies, brownies, self- serve –Cakes—all products produced by decorators –Café—all savory products –Beverages—coffee, soft drinks, specialty beverages –Catering—bulk foods, orders pickup, and delivery –Wedding cakes—recording the dollars –Total store—summary total of all departments and all dollars You might specifically want to follow total Internet sales. Knowing Your Ups and Downs

8. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. P OINT OF S ALE D ATA 4 Week Customer Count PeriodMondayTuesdayWednesda y ThursdayFridaySaturda y SundayTotal Week 1 278 + 23305 + 31291 + 25364 + 39411 + 46521 + 25134 + 102304 + 199 Week 2 319 + 41340 + 31345 + 54378 + 14452 + 41568 + 47161 + 272563 + 255 Week 3 265 − 54283 − 57285 − 60340 − 38399 − 53520 − 48114 − 472206 − 357 Week 4 300 + 35322 + 39321 + 36353 + 13426 + 27526 + 6110 − 42358 + 152 Total 1162125012421435168821355199431 Average 291313311359422534302357 Knowing Your Ups and Downs (cont’d)

9. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. P OINT OF S ALE D ATA 4 Week Sales PeriodMondayTuesdayWednesda y ThursdayFridaySaturda y SundayTotal Week 1 2752 + 1513053 + 300 3009 + 2314057 + 4825047 + 552 6252 + 151 2191 + 221 26,361 + 1536 Week 2 3158 + 4063403 + 350 3567 + 5584215 + 1585551 + 504 6816 + 564 2632 + 441 29,342 + 2981 Week 3 2623 − 9412833 − 570 2947 − 6203791 − 4244900 − 651 6240 − 576 1864 − 768 25,198 − 4144 Week 4 2970 + 3473223 + 390 3319 + 3723936 + 1455231 + 331 6312 + 72 1799 − 65 26,790 + 1592 Total 1150312902128421599920729256208486107,691 Averag e 287632263211400051826405212226,923 Knowing Your Ups and Downs (cont’d)

10. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. P OINT OF S ALE D ATA The accountability by each department head is the key to success. Profit is not an accident; it requires effort and controls: –Your department is up, the store is down. You are good! –Your department is up and the store is up. You hope to be up percentage-wise more than the store. –Your department is down and the store is up. You’d better run some in-store promotions. –Your department is down and the store is down. You hope you are “less down” percentage-wise than the store. –Store managers face the same issues with owners. Budgets are not wishes; they are plans. Knowing Your Ups and Downs (cont’d)

11. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. F OOD S AFETY The Food and Drug Administration Examples of GMPs Hazard Analysis and Critical Control Points (HACCP)

12. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. D EALING WITH I NSPECTORS Health department FDA OSHA Fire marshals and insurance safety inspectors The news

13. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. H IRING E MPLOYEES Baker’s dozen key points Goals of the first interview Skill demonstrations Processing new hires Training games –Bakery bingo –Told and sold –Pyramid

14. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. A VERAGE S ALE PER C USTOMER Sales/hour Productivity

15. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. A VERAGE S ALE PER C USTOMER Productivity Average Dollars per Labor Hour Crawfords Bakery Year 20XX Pay PeriodEmployeesSales $Pay $%Hours$ per hour 12/30 to 1/1135$125,918.23$22,127.5917.57%1,974.59$63.77 1/12 to 1/2536$98,461.69$29,449.4629.91%2,807.82$35.07 1/26 to 2/834$42,025.83$16,825.9540.04%1,526.98$27.52 2/9 to 2/2233$76,434.24$22,756.1529.77%2,062.23$37.06 2/23 to 3/828$36,154.58$12,263.7633.92%1,019.98$35.45 3/9 to 3/2228$56,631.96$21,093.5237.25%1,974.35$28.68 3/23 to 4/430$155,504.32$27,592.5817.74%2,425.25$64.12 4/6 to 4/1930$82,674.70$24,482.8229.61%2,291.89$36.07 4/20 to 5/331$63,862.17$22,369.7435.03%2,122.35$30.09

16. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. A VERAGE S ALE PER C USTOMER Productivity (cont’d) Average Dollars per Labor Hour Crawfords Bakery Year 20XX Pay PeriodEmployeesSales $Pay $%Hours$ per hour 5/4 to 5/1732$101,158.52$22,524.8322.27%2,115.96$47.81 5/18 to 5/3132$67,792.90$22,062.5632.54%1,800.66$37.65 6/1 to 6/1432$54,828.86$18,049.4232.92%2,085.34$26.29 6/15 to 6/2830$81,508.19$20,920.3225.67%1,844.88$44.18 6/29/ to 7/1229$56,100.75$19,554.9434.86%1,529.57$36.68 7/13 to 7/2628$29,392.28$12,816.7543.61%1,049.39$28.01 7/27 to 8/928$83,337.10$18,377.8322.05%1,778.78$46.85 8/10 to 8/2327$58,307.83$22,030.9937.78%2,066.40$28.22 8/24 to 9/627$84,567.88$19,611.3623.19%1,730.09$48.88

17. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. A VERAGE S ALE PER C USTOMER Productivity (cont’d) Average Dollars per Labor Hour Crawfords Bakery Year 20XX Pay PeriodEmployeesSales $Pay $%Hours$ per hour 9/7 to 9/20 28$76,981.21$20,881.0127.12%1,654.63$46.52 9/21 to 10/04 28$52,428.58$18,575.7135.43%1,646.58$31.84 10/05 to 10/18 28$53,657.30$23,879.0944.50%2,115.20$25.37 10/19 to 11/01 28$101,912.47$21,223.9720.83%1,938.80$52.56 11/02 to 11/15 28$39,255.55$22,324.8156.87%2,014.00$19.49 11/16 to 11/29 28$85,078.67$18,470.6321.71%1,580.49$53.83 11/30 to 12/13 20$73,969.63$15,975.1421.60%1,345.09$54.99 12/14 to 12/27 20$96,553.64$18,578.8819.24%1,496.65$64.51 Year to Date 28$1,934,499.08$534,819.8127.65%47,997.95$40.30

18. Copyright ©2014 John Wiley & Sons, Inc. All rights reserved. A VERAGE S ALE PER C USTOMER Productivity (cont’d) Same Period1934499$534,819.81$0.280.00%40.30$13,269.72 Year to Date29.2$1,934,499.08$534,819.8127.65%47,997.95$40.30 Year 20xx+1 Pay PeriodEmployeesSales $Pay $%Hours$ per hour 12/28 to 1/1020$97,083.37$11,173.5511.51%991.66$97.90 1/11 to 1/2418$40,298.59$13,214.8932.79%1,185.25$34.00 1/25 to 2/07/1018$53,657.45$13,947.6625.99%1,324.29$40.52 2/08 to 2/2117$19,160.47$13,848.8372.28%1,216.52$15.75 2/22 to 3/0717$68,412.54$14,671.0221.44%1,272.55$53.76 3/08 to 3/2117$49,207.95$15,067.3430.62%1,382.52$35.59 3/22 to 3/3117$111,178.67$28,068.5925.25%1,510.31$73.61 Year to Date17.70$438,999.04$109,991.8825.06%8,883.10$49.42