1. This project has been funded with support from the European Commission. This publication reflects the views of its authors only, and the Commission cannot be held responsible for any use which may be made of the information contained herein. Tackling Literacy difficulties: Identifying and acting / Session II

2. 2 Session II – Action: Action Recognise Discuss Refer What will you do? Programme

3. 3 Action

4. 4 What happens if we tackle literacy difficulties? Research shows that after following a 5-month language course participants: are more language proficient are happier are more self-reliant are more socially active feel stronger physically and mentally

5. 5 Recognize

6. 6 How to recognize people with literacy difficulties Be aware of: coping strategies excuses

7. 7 “Don’t worry, I’ll fill in that form when I’m home” “I forgot my glasses” “Oh, I’m sorry, I thought the appointment was tomorrow…” Commonly used excuses

8. 8 Case studies Do you suspect literacy difficulties?

9. 9 Discuss

10. 10 What do you think is important if you want to discuss someone’s literacy difficulties? Introduction

11. 11 Motivational interviewing: Focus on what HE/SHE wants to change Through: Open questions Reflective listening Motivational interviewing: theory

12. 12 Role-play: Person with literacy difficulties Professional starting the conversation Use: Open questions Reflective listening Motivational interviewing: in practice

13. 13 Eye contact Friendly posture and attitude Compassionate facial expression Soft and friendly tone of voice Sit in a 45 degree angle Your facial expression and tone of voice correspond with what you say Nonverbal communication

14. 14 Refer

15. 15 Types of literacy education

16. 16 Education centre offering adult education courses Library offering adult education courses Voluntary organization in the field of literacy Foundation active in the field of literacy Referral options

17. 17 Privately owned companies involved in literacy courses Schools offering family literacy programmes Governmental institution (local, regional or national) offering literacy courses Reintegration centre offering literacy courses Referral options

18. 18 Contact information Support in referring

19. 19 Stay in contact and come back to the subject Take up opportunities in your organization: Make literacy a subject that is spoken about openly Rewrite your organizations’ texts into ‘easy-to-read’ texts Offer in-house literacy learning opportunities Follow-up

20. 20 What will you do?

21. 21 Investigate referral options Discuss the topic with colleagues Go through your client list and rethink whether some of your clients may have difficulties with their literacy skills Start tomorrow

22. 22 How are you going to put what you heard today into practice starting tomorrow? Recognise Discuss Refer We’d love to keep in touch and find out how you are doing! What will you do?

23. 23 You are now part of the improving literacy’s people

24. 24 More information: European level: ELINET – the European Literacy Network: www.eli- net.euwww.eli- net.eu National/regional level: Your contact information