1. Redesigning Retention Services Heather Fox and Deborah Richie October 15, 2015 Highlights of What is Being Done and What Works 2015 Conference of the National Council for Workforce Education

2. Your Presenters @OCCRL Deborah Richie, Ed.D. Consultant Heather Fox Project Coordinator

3. OCCRL’s Mission OCCRL researchers study policies, programs, and practices designed to enhance outcomes for diverse youth and adults who seek to transition to and through college to employment. Strengthening Pathways for All Students Through Research and Leadership @OCCRL

4. How do you define retention services? What types of services lead to the retention of students? Question

5. Integrated Retention Services in Developmental Education Redesign @OCCRL Colorado Online Energy Training consortium (COETC) Intrusive Advising - Relationship Focus Advising Soft Landing – Community College of Denver’s Accuplacer Prep Lab Concurrent developmental and program of study courses

6. Integrated Retention Services in Developmental Education Redesign Example II @OCCRL MoHealthWINs Consortium Intrusive Advising – Career Pathway Coaches Career Blueprints Skill Building Overcoming Barriers Adult Learning Academy

7. Industry Foundations Courses with Retention Services @OCCRL The STEM Bridge Program at the National STEM Consortium Online courses: STEM Readiness & STEM Foundations Cohort Enrollment Embedded Student Retention Services Contextualization

8. MN TX IL KY OH Kentucky Minnesota Ohio Texas Illinois

9. @OCCRL OCCRL’s Third Party Evaluation Sustainability & Scaling Impact Performance & Outcomes Implementation

10. @OCCRL H2P’s Goal Education and Workforce Transformation To: Career Pathways identified and validated by the workforce community that lead to high demand Health Care Jobs From: Education Silos based upon Courses and Curriculum

11. H2P Strategies Galvanize National Movement Data Capacity Core Curriculum Stackable Credentials Retention Services Contextualized Developmental Education Credit for Prior Learning Incumbent Programs

12. @OCCRL The H2P consortia served 6,569 students across 9 colleges

13. @OCCRL Demographics *Age groupings are based on IPEDS categories

14. @OCCRL 4,888 H2P students enrolled in 100 grant-funded programs of study H2P Programs of Study Program CategoryDefinition Number of Grant Funded Programs Very Short Term Certificate 12 credits or less, including non- credit 22 Short Term Certificate One year or less, but more than 12 credits 20 Long Term Certificate Greater than 1 year and less than 2 years 24 DegreeAssociate Degree34

15. @OCCRL Health Occupations Core Curriculum 40 HOCC Courses 97.5% Passed 1+ HOCC Course 1235 of these students took 1 HOCC Course 20 New Courses

16. @OCCRL Enhanced Retention Services Data Utilized student services data and student record data Data drawn from 3 H2P colleges Analyzed relationship between services received and student outcomes Adapted retention services categories McDonnell & Soricone 2014, Promoting Persistence through Comprehensive Student Supports

17. @OCCRL Retention Services Category DefinitionExample Academic Advising Assist students to navigate and successfully engage in their academic pathways. Academic tutoring, advising program plan Assessments Provide an assessment of students’ academic and employment related skills. National Career Readiness Certificate Career Services Engage students in the selection of career pathways and setting career goals. Career counseling, career exploration Employment Services Support students’ transitions into employment and along their career pathway. Job counseling, resume writing, mock interviews Financial Services Assist students in navigating the financial aid system, building their financial skills, and otherwise financing their postsecondary studies. Financial aid counseling, FAFSA assistance Nonacademic Advising Fosters student students’ ability to navigate and access college resources and builds students’ sense of connection to the college. Discuss resources, orientation Social Services and Counseling Assist students in managing their personal lives in order to support persistence in and completion of their studies. Personal counseling, exit interviews

18. Academic Advising Assessment Financial Services Employment Services Career Services Nonacademic Advising Social Services & Counseling 2221 Students 9,505 Hours 14,473 Service Instances Overall Enhanced Retention Services At three H2P colleges 3.2 Hours per Student

19. @OCCRL Retention Services at Three H2P Colleges No. of Students Served No. of Services Records Total Time in Hours Average Time per Student in Hours All Services Combined 22211447395053.2 Assessment1199433944625.9 Academic Advising905282025222.4 Nonacademic Advising 580348011951.2 Career Services3936083561.0 Employment Services 89331078670.9 Financial Services1541801010.8 Social Services and Counseling 11 30.2

20. @OCCRL Question What category of services made the biggest impact on the likelihood students would earn a credential? Enhanced Retention Services Categories Academic Advising * Assessment * Career Services * Employment Services Financial Services * Nonacademic Services * Social Services & Counseling

21. @OCCRL Impact of Retention Services on Likelihood of Earning Credential BSig. Assessment -0.0240.552 Academic Advising 0.0360.420 Nonacademic Advising 0.0800.513 Career Services 0.2260.001** Employment Services 0.2520.000** Financial Services -0.0530.543 Social Services and Counseling -0.4360.272 1. *p<.05, **p<.01

22. @OCCRL What category of services made the biggest impact on graduates’ employment? Question Enhanced Retention Services Categories Academic Advising * Assessment * Career Services * Employment Services Financial Services * Nonacademic Services * Social Services & Counseling

23. @OCCRL Impact of Retention Services on the Likelihood of Post Graduation Employment BSig. Assessment 0.0660.197 Academic Advising -0.0130.812 Nonacademic Advising -0.1450.334 Career Services 0.0240.744 Employment Services -0.0370.549 Financial Services -0.1630.082 Social Services and Counseling -0.2620.529 1. *p<.05, **p<.01

24. @OCCRL What category of services made the biggest impact on graduates’ earnings in the labor market? Question Enhanced Retention Services Categories Academic Advising * Assessment * Career Services * Employment Services Financial Services * Nonacademic Services * Social Services & Counseling

25. @OCCRL Impact of Retention Services on Graduates Earnings When Controlling for Pre-H2P Earnings BSig. Assessment.0460.011** Academic Advising -.0060.751 Nonacademic Advising -.0950.059 Career Services.0000.986 Employment Services -.0100.645 Financial Services -.1640.000** Social Services and Counseling -.1810.484 1. *p<.05, **p<.01

26. @OCCRL What evidence would your need in order to assess the impact of retention services for you college or consortium? Question

27. @OCCRL Additional Tools H2P’s Retention Advisor Checklist at https://www.skillscommons.org/handle/taaccct/2860 https://www.skillscommons.org/handle/taaccct/2860 Workforce Strategies initiative at the Aspen Institute’s Resource Guide for College/Career Navigators https://www.skillscommons.org/handle/taaccct/1712 https://www.skillscommons.org/handle/taaccct/1712 National STEM’s Retention-Revenue Calculator https://www.skillscommons.org/handle/taaccct/2534 https://www.skillscommons.org/handle/taaccct/2534

28. @OCCRL Transformative Change Initiative

29. @OCCRL Resources for Scaling Innovative Strategy Briefs Guiding Principle Briefs Scaling Tool Kit Podcasts Events

30. OCCRL Acknowledgements We would like to thank the current and former OCCRL researchers and staff contributed to this evaluation during the four years this project was active, including: We also express our appreciation to the professional staff of the United States Department of Labor (DOL), the Urban Institute, Jobs for the Future (JFF), and other national, state and professional organizations who provided guidance and support to enable this third party evaluation to come to fruition. Cari Bishop, Debra Bragg, Katie Bridges, Marisa Castellano, Mark Combs, Jeff Flesher, Matthew Giani, Catherine Kirby, Viveka Kudaligma, Robin LaSota, Nick Melrose, Deborah Richie, Collin Ruud, Lauren Schneider, Donna Tonini, and Hongwei Yu.

31. Contact Information Heather Fox hlfox2@Illinois.edu 217-300-2025 http://occrl.Illinois.edu @foxhl ©2015 Board of Trustees, University of Illinois Deborah Richie drichie@illinois.edu