1. Managing Information and Technology Exploring Business Class 11 Tuesday 10/4/11

2. Data V. Information Data = unprocessed facts Information = data that have been processed, or turned into some useful form.

3. Information System [IS] “ …the combination of technologies, procedures, and people who collect and distribute the information needed to make decisions and coordinate and control company- wide activities. ”

4. Differing Information Needs  Top Managers Planning Setting Objectives Strategic Decisions  Middle Managers Allocate Resources Oversee Activities  First-Line Managers Supervise Employees Oversee Daily Operations Coordinate Activities

5. Information Needs and Flows

6. Enterprise Resource Planning [ERP] System

7. Data and Databases 5 Databases – electronic collection of related data 5 Data Warehouse – centralized database that stores data from several databases (for easy analysis) 5 Data Mining – technique used to search & analyze data to reveal patterns, trends and predict future behavior Customer Behavior Customer Relationship Management

8. Data Mining Process

9. Types Of Information Systems  Operations Support Transaction Processing Process Control Design & Production  Management Support  Decision Support  Executive Information  Artificial Intelligence Expert Face-Recognition

10. Design And Production Systems  Computer-Aided Design [CAD]  Computer-Aided Manufacturing [CAM]  Computer-Integrated Manufacturing – [CIM] integrates various operations including CAD/CAM with various functions from order taking to final shipment.  Flexible Manufacturing [FMS] can be reprogrammed to prduce a variety of products

11. Management Support Systems Management Information Systems [MIS]- extracts data from database to reports, etc. Decision Support systems [DSS] – interactive system that relies on infroamtion from multiple sources fro decision making Executive Information Systems – provides senior managemetn with strategic information Artificial Intelligence [AI] – mimics human behavior. Face recognition, etc. Expert systems – mimics the judgement of experts

12. Decision Support Systems

13. Data Communication Networks : Internet Internet Service Providers World Wide Web/Browsers : Intranets : Extranets “ …transmit digital data… from one computer to another using...wired and wireless communication channels. ”

14. Intranets/Extranets Intranet – “ …a private network using… technologies… available only to employees.... ” Firewall – Software that controls access to an Intranet Extranet – “ …intranet… partially available to certain parties outside the organization. ”

15. Extranet

16. E-Commerce  Purposes: presenting information, selling products, distributing digital products, acquiring goods and services  General Terminology:  B2C = Business to Consumer – retial trade  B2B = Business to Business  C2B = Consumer to Business – Priceline  C2C = Consumer to Consumer - eBay

17. Business Uses Of The Internet  Presenting Information  Selling Products  Distributing Digital Products  Acquiring Goods/Services  Virtual Company

18. Electronic Data Interchange & Value- Added

19. Security Issues In Electronic Communication  Data Security  Malicious Programs  Spoofing  Revenue Theft  Risks to Customers