1. PPC Industry Meeting 1 st December 2005

2. Data & Connectivity Development. Wholesale Product Management (WPM) Disclaimer BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication. Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation. In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available BT reserves the right to make changes to the information in this presentation at any time without further notice Exclusive reliance on the information in this slide pack is at your own risk Partial Private Circuits

3. Data & Connectivity Development. Wholesale Product Management (WPM) CRAB Geoff Hammond, Head of Revenue Assurance Partial Private Circuits

4. Data & Connectivity Development. Wholesale Product Management (WPM) Product Developments (Target Launch Dates) Q1 2006- FOCR improvement work in progress. Has been escalated within BT; Meeting today to work on this. Q1 2006 – “A” end and Bulk Shifts Jan 06 - Commercial offer on further grandfathering & Re- designation Jan 06 - ISH Ext price changes expected to be notified – awaiting final sign off NB Formal announcements will be made via the normal channels, with full briefings as appropriate. Partial Private Circuits

5. Data & Connectivity Development. Wholesale Product Management (WPM) TSR (1) Transparency Industry comments reviewed and incorporated IRO publication due by 22 December Key improvements –Component info –Systems/process –Rules of allocation –Clarity Living document/opportunity to re-visit Partial Private Circuits

6. Data & Connectivity Development. Wholesale Product Management (WPM) Partial Private Circuits TSR (2) Leased Lines (Annex 3) –invitation issued early December –comments by 9 January –meeting 16 January –clear position from industry on needs by 22 January TILLAP/TILLBP (Openreach) –Undertakings 5.5 –No SoR received as yet –current focus on obligatory launches/developments (WES/BES/PPCs)

7. Data & Connectivity Development. Wholesale Product Management (WPM) QoS Performance - Reporting Update Q2 Aggregated Report published on website Q2 CP reports distributed Retail Comparison available on CDD, CRD and Repair PPC/Retail Comparison Q2 CDD Retail 92.02% PPC 91.13% Repair Retail 78.87% PPC 85.71% Circuit level retail comparison is scheduled to be available from Q3 on key provision and repair stats. Partial Private Circuits

8. Data & Connectivity Development. Wholesale Product Management (WPM) QoS Performance – Q2 Highlights CDD performance on infrastructure orders is 100% 77.5% of eligible supply requested as RRP The percentage meeting 5 hour repair has improved Lowlights FOC performance has not improved – however includes STC time Partial Private Circuits

9. Data & Connectivity Development. Wholesale Product Management (WPM) Communications Working continuing on PPC Website enhancements, target launch March 06. Product Handbook review – latest version 19/10 version 2.2 - Included new way of accessing the “Our Network” website. Contract Review continuing – responses required by 31/12/05 Feedback? Partial Private Circuits

10. Data & Connectivity Development. Wholesale Product Management (WPM) A.O.B Next Meeting Scheduled Thurs 2 nd March 2006, 1pm. BTC,Business Showcase Partial Private Circuits