1. Public Services Skills
Unit 4: Career Planning
Public Services Skills
In pairs come up with a definition to describe each of these skills
Teamwork
Cooperation
Communication
Problem solving
Achieving Aims
Working with Others
Interpersonal Skills
Non-verbal communication
Organisational skills
Using ICT

2. Unit 4 – Assignment 2
Today you will know the requirements of assignment 2. You will understand the assessment criteria for P3 You will be able to start work on assignment 2 to secure the P3 criteria

3. Unit 4: Career Planning Assignment 2: Public Services Skills
Assessment Criteria
Grading Criteria
To achieve a pass, you must:
To achieve a merit, you must:
To achieve a distinction, you must:
P3: Identify the different skills and qualities required for a given
service
N/A
Identify means a short statement. You can then support this with examples.

4. Assignment 2: Public Services Skills
Unit 4: Career Planning
Assignment 2: Public Services Skills
Scenario
Impressed with your presentation in assignment 1 you have been asked to produce a magazine article about the skills required by the public services.
You must select a public service role from the options below, then you are required to describe the skills and qualities required to perform the role.
You should describe what the skills / qualities are and detail why it is important to the role you have selected.
Public Service Roles
Uniformed - i.e. firefighter, police officer, soldier, prison officer, paramedic
Non-uniformed – i.e. teacher, nurse, administrator, receptionist, call handler, housing officer, social worker

5. Unit 4: Career Planning Assignment 2: Public Services Skills
Back to your definitions. Working with your partner research on the internet the definitions of the skills on the A3 sheets Which one will you be researching?

6. Unit 4: Career Planning Assignment 2: Public Services Skills
Skills & Qualities Tables
Feedback and group definition on whiteboard to save onto wikispace

7. Unit 4: Career Planning Assignment 2: Public Services Skills
The IMPORTANCE of SKILLS:
Watch the clips of the skills required by a Police Officer – why are these skills needed?
Choose a public services role and explain why each of the required skills are important and why – give an example
On your skills and qualities table you need to explain WHY they are important to the two roles you have chosen.

8. Unit 4: Career Planning Assignment 2: Public Services Skills
Skills & Qualities Tables
You now need to add the definitions for qualities.

9. Assessment Guidelines
HEADLINE / TITLE
Qualities Required: Here you need to explain the qualities that are required to do this role and you need to say why they are important.
Non-Uniformed Role – Detail your chosen role
Skills Required: Here you need to explain the skills that are required to do this role and you need to say why they are important.
Put a picture here…
Introduction...
Here you need to explain what the article will look at.
Uniformed Role –Detail your chosen role
Skills Required: Here you need to explain the skills that are required to do this role and you need to say why they are important.

10. Unit 4: Career Planning Assignment 2: Public Services Skills
Teamwork
Teamwork is where employees work together with-in the organisation. They share ideas and practice.
Cooperation
This is someone's willingness to work together, this can be with colleagues, members of the pubic or other services.
Communication
This is passing on information, this can be oral or written communication.
Problem solving
You will need to be able to come up with solutions to over come the issues / problems.
Achieving Aims
This the ability to secure / reach a target, this can be personal targets, group targets and organisational targets.
i.e. an aim of the RAF on a day mission might be to gather intelligence from locals in towns and villages in Afghanistan.
Working with Others
This is someone's ability to work with team members and members of the public.

11. Unit 4: Career Planning Assignment 2: Public Services Skills
Interpersonal Skills
Interpersonal skills are workers ability to work and communicate with others so it will make a good team and work effectively and it mean good service efficiency.
Non-verbal communication
This is passing on information without oral communication. It can be through reading body language, signs, symbols etc.
Organisational skills
This is someone's ability to plan and manage themselves and maybe others to achieve an outcome.
Using ICT
Staff members also need to be able to use a computer to gather accurate information i.e. customer numbers and other customer requirements.

12. Unit 4: Career Planning Assignment 2: Public Services Skills
Honesty
This means to be truthful and sincere.
Integrity
This means to be of a sound character. It is someone's willingness to be follow moral and ethical principles and to be honest.
Reliability
Reliability is being able too trust someone when it is needed.
Punctuality
This is the ability to be punctual. To strictly observe time and to not be late. To arrive on time, often without prompt.
Commitment
This means dedication to the cause. It is showing a pledge to a service, organisation or a course of action.
Positive attitude to work
This means having a good manner, disposition, feeling or position towards your role.
Concern for others
This means looking out for other people and showing that they are relevant / important.