1. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net

2. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net … And Access to Justice for All: The Potential of Community Connection, Volunteerism and Technology San Francisco California February 19, 2004

3. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net Outline Introduction and Role of Conference The Revolutions Some Beginnings An Overall Vision: 100% Access The Limits and The Gaps What is Needed Models in Bridging the Gaps Differing Perspectives on How To Think About the Models Varied Roles in the Revolution Roles of Conference Participants Conclusion

4. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net Introduction and Role of Conference An Important Moment Potential for Change The First of a Series of Conferences Many Different Players Guinea Pigs and Seed Carriers

5. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net The Revolutions The Role of Courts The Role of Legal Aid Perceptions of Community Organizations and Agencies

6. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net Some Beginnings: Technology Websites Document Assembly Remote Access

7. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net Some Beginnings: Intermediate Models Information and Court Preparation Models Brief Service and Advice Hotlines Unbundling

8. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net An Overall Vision: 100% Access The Pyramid / Cheapest and Best Use Not Just the Poor Not Just Salaried Lawyers Court System Change Towards a Right of Access Coordination Diagnosis

9. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net The Limits and The Gaps Limits to Technology Limits to Court Based Programs Limited Resources Limited Modes of Service Delivery Limited to Prior to Court

10. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net What is Needed Leverage Technology Leverage Community Leverage Courts More Intermediate Models Diagnosis and Allocation

11. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net Models in Bridging the Gaps Helping with the Technology Moving Access Points into the Community Mixed Access (Web and Phone) Tools Documents and Support

12. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net A Court View and Implications

13. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net

14. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net

15. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net

16. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net Projected Public Usage of Websites

17. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net Serving a National and International Network

18. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net Access Through Intelligent Forms Preparation

19. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net Assembled Document

20. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net The Latest Video Version for Court Preparation

21. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net Electronic Filing

22. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net Supporting Holistic Problem Solving

23. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net An Integrated Screen View

24. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net Specific Models – What I am Going to Be Asking Does it get us volume at cost? Does it create a new model of access? Does it meet the actual needs?

25. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net Differing Perspectives on How To Think About the Models Can I find a Way to Leverage this Way? Where Can Our Services Fit into 100% Access What Stakeholders Can We Attract to the 100% Vision

26. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net Some Thoughts on Varied Roles in the Revolution Librarians Community Organizations Judges Court Staff Legal Aid Bar

27. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net The Roles of Conference Participants Stretch Envision Collaborate Test Feedback Keep in Touch

28. Copyright Zorza Associates, 2004 (Certain screens may be copyright the author/organization) www.zorza.net Conclusion Look Back on Today as a Tipping Point “What!!”