1. Level 2 Hospitality and Catering Principles (Food and Beverage) Induction

2. Welcome

3. Objectives – What will we do today? Identify the facilities and support at the centre. Set the ground rules for the programme. Course induction. Complete your diagnostic assessment.

4. Centre domestics No smoking. Refreshments and breaks. Lunch. Mobile devices to be switched off. In the event of a fire go to the nearest fire exit then proceed to the fire assembly point and await further instructions by Fire Wardens. If you have an accident whilst in the centre notify a member of staff. Follow any safety instructions located round the building and report any issues to staff.

5. Ground rules See the opportunities ahead. Respect opinions. Ask questions. Take part. Be open to new ideas. Respect confidentiality. Treat others as they would like to be treated. Be honest. Don’t judge. Be on time. Listen to others. Turn off mobile phones.

6. Health and safety Your legal responsibilities: Follow all safety rules and report any accidents. Work safely and take care of the safety of others. Don’t use machinery or equipment you are not permitted to operate. Don’t enter areas you are not allowed to access.

7. Health and safety Our legal responsibilities: Enabling you to work and learn in a safe, healthy, supportive environment. Ensuring that you receive a health and safety induction including emergency procedures and first aid arrangements. Making you aware of the hazards and risks around you and helping you to develop safe working skills you can use throughout your working life. Telling you how to report accidents and who to speak to if you are worried about safety.

8. Health and safety Be aware of common hazards around the premises: Trailing cables. Slippery floors. Using electrical equipment. Hazardous substances. Lifting heavy objects. Using office equipment and moving parts in machinery.

9. Health and safety Using a workstation: Follow the guidance on Display Screen Equipment (DSE) posters in order to set up and use your workstation safely.

10. Equality and diversity learndirect is committed to treating everyone fairly, we respect and value the diversity of our learners, clients, employees, suppliers, partners, employers and all other people we work with. We strive to create a positive working environment to support learning and improve employment opportunities where everyone is treated with dignity and respect.

11. Safeguarding learndirect is committed to providing a safe working environment. 1.Health and safety – know your responsibilities. 2.It’s ok to express your opinions ensuring you show respect for others.

12. Safeguarding learndirect is committed to providing a safe working environment. 3.It’s safe to talk about concerns with a learndirect staff member. 4.Stay safe online. Do not save personal information onto computers or save passwords.

13. Customer care Making sure we provide the best service to you, learndirect offer a comprehensive customer care service. Contact learndirect customer care line on 0800 101 901. Via our website www.learndirect.com FREEPOST learndirect.

14. Additional support available Starting a new job Consumer rights Buying a home Staying healthy Managing money Having children Family crisis Retirement We are here to help 24/7 independent, free and confidential assistance. Telephone 0800 282 193 www.livewell.optum.com www.livewell.optum.com

15. Attendance policy You should always attend the centre when you are scheduled, unless you are unable to do so due to illness or emergency. If you are unable to attend, report your absence before 10am to an appropriate learndirect person. You should keep in regular contact with your tutor whilst you are off. You must make sure you arrive at the centre on time to get prepared and start the session in line with agreed hours at induction.

16. Customer feedback Feedback helps us to review our programme and make any changes to improve the service we deliver to you. Forums are conducted quarterly to gain your feedback for continual improvements (you may be asked to be part of one). Online satisfaction surveys.

17. Our commitment to you We will support you with your learning. Treat you fairly, politely and with respect. Provide help and support if you have a problem, question or complaint. We will assist you in achieving your maximum potential, whilst promoting a positive working environment where the diverse needs of all learners are valued and embraced.

18. Your commitment to learndirect Attend your course as per your learning agreement and the attendance policy. Complete your activities and any other work you are asked which is necessary for you to achieve your goal. Treat learndirect staff, learners and customers fairly, politely and with respect.

19. Hospitality and Catering Principles Course Induction

20. About the course Gain essential skills in hospitality and catering services. Learn through discussions, questions, activities and e-learning. Assessment and online testing to achieve your qualification. Progress reviews throughout your journey. Signposting and tailored job support. Next steps planning and information, advice and guidance to support you post programme.

21. Overview of the qualification Level 2 Certificate in Hospitality and Catering Principles (Food and Beverage Service). 16 credit qualification. 11 units. Nationally recognised qualification. Excellent foundation for learners looking to work in hospitality and catering sector.

22. Units in this course Week 1 Food Safety in Catering. Principles of Providing a Buffet and Carvery Service. Providing a Counter and Takeaway Service. Safe, Hygienic and Secure Working Environments in Hospitality. Service of Food at Table. Principles of Preparing and Cleaning Areas for Table Service. Service of Alcoholic and Non-Alcoholic Drinks.

23. Units in this course cont… Week 2 Effective Teamwork. Principles of Customer Service in Hospitality, Leisure, Travel and Tourism. Giving Customers a Positive Impression. Principles of Promoting Additional Service or Products to Customers.

24. Assessment The Level 2 Certificate in Hospitality and Catering Principles is accredited by Pearson’s. The assessments are online tests. You will complete a practice test or a quiz on each unit before you take the online test.

25. Live tests There is an online test for each unit (11 units). Test times vary from 35 minutes to 45 minutes depending on the unit. If you don’t pass first time you can re-sit.

26. Bringing Core Skills to life English MathsICT

27. Ice breaker My hobbies.The important things in my life. My favourite place for a holiday. One thing you should know about me.

28. What is the hospitality and catering industry?

29. Commercial service sector / profit sector Exists to make a profit. Products and services may include: food and drink and accommodation.

30. Commercial service sector / profit sector Hotels Lodge Guest houses Restaurants Chain café outlets Traditional cafés Fast food outlets Events and outside catering Cruises Trains, airlines, ferries catering Tourism and recreation outlets

31. Public service sector / not for profit sector Do not make a profit. Hospitality not the main business interest. Can be part or fully subsidised.

32. Public service sector / not for profit sector NHS hospitals. Private hospitals. Residential homes. School and college meals. Prison services. Employee catering.

33. Why train in this industry? Hospitality & Catering It’s the Uk’s 5 th biggest employer Average earnings are £20,183 per year Good opportunities for promotion The things you do can really make a persons day! You can work anywhere in the world

34. Hospitality and Catering Principles Course Induction