1. CONSUMER RIGHTS AND RESPONSIBILITIES
CHAPTER 24
CONSUMER RIGHTS AND RESPONSIBILITIES

2. YOUR CONSUMER RIGHTS
CONSUMERS BANDED TOGETHER TO DEMAND FAIR TREATMENT AND FIGHT AGAINST UNFAIR BUSINESS PRACTICES
PUBLIC AND PRIVATE AGENCIES, POLICIES, LAWS AND REGUALTIONS WERE DEVELOPED TO PROTECT CONSUMERS
CONSUMER MOVEMENT HIGLIGHTED BY JOHN F. KENNEDY’S CONSUMER BILL OF RIGHTS IN 1962

3. CONSUMER BILL OF RIGHTS
KENNEDY 1962
1. THE RIGHT TO BE INFORMED--GIVEN CORRECT INFORMATION
2. THE RIGHT TO SAFETY--PROTECTED FROM HAZARDOUS GOODS AND SERVICES
3. THE RIGHT TO CHOOSE--ASSURED OF VARIETY OF GOODS AT COMPETITIVE PRICES
4. THE RIGHT TO BE HEARD--CONSUMER INTERESTS CONSIDERED BY GOVT

4. CONSUMER BILL OF RIGHTS
5. THE RIGHT TO A REMEDY--RIGHT TO LEGAL CORRECTIONS OF WRONGS (NIXON 1969)
6. THE RIGHT TO CONSUMER EDUCATION-- LEARN RIGHTS AND RESPONSIBILITIES (FORD 1975)
7. THE RIGHT TO SERVICE--ENTITLED TO CONVENIENCE, COURTESY, RESPONSIVENESS TO PROBLEMS AND NEEDS (BILL CLINTON 1994)

5. EXERCISING YOUR CONSUMER RIGHTS
RIGHT TO BE INFORMED-- “FRAUD”
RIGHT TO SAFETY-- CPSC, FDA, USDA SET SAFETY STANDARDS TO PROTECT FROM HARM
RIGHT TO CHOOSE-- COMPETITION ALLOWS FOR VARIETY OF CHOICES
RIGHT TO BE HEARD-- OFFICE OF CONSUMER AFFAIRS (0CA); CUSTOMER SERVICE DEPT; FTC REGULATES ADVERTISING, BBB, TRADE ASSOCIATIONS ESTABLISH STANDARDS OF QUALITY

6. EXERCISING YOUR CONSUMER RIGHTS
THE RIGHT TO A REMEDY--LAWS IN PLACE; A GUARANTEE IS A PROMISE MADE ABOUT QUALITY OF PRODUCT IN WRITING
EXPRESSED WARRANTIES--MADE ORALLY OR IN WRITING
IMPLIED WARRANTIES--IMPOSED BY LAW AND APPLY EVEN THOUGH IT IS NOT WRITTEN

7. EXERCISING YOUR CONSUMER RIGHTS
RIGHT TO CONSUMER EDUCATION--KNOW HOW TO MAKE DECISIONS AND IMPLICATIONS OF DECISIONS
THE RIGHT TO SERVICE--ENCOURAGES BUSINESSES TO PRODUCE HIGH-QUALITY PRODUCTS

8. YOUR CONSUMER RESPONSIBILTIES
BE HONEST--DISHONEST PEOPLE CAUSE HIGHER PRICES FOR OTHERS; SHOPLIFTING
BE REASONABLE--COMPLAIN IN A REASONABLE WAY; HAVE JUST CAUSE, BE CALM, SPEAK TO HIGHER OFFICIALS
REPORT UNETHICAL PRACTICES--TO PREVENT OTHER CONSUMERS TO BE HARMED
BE INFORMED--FIND AND USE INFO; LEARN ABOUT LAWS; HELP STRETCH $

9. YOUR CONSUMER RESPONSIBILTIES
BE INVOLVED--BE AN INFORMED VOTER; MAKE CONCERNS KNOWN TO GOVT.

10. FYI READ EVERY DOCUMENT BEFORE YOU SIGN IT!
BUYERS REMORSE OCCURS AFTER A CONSUMER REGRETS AN EARLIER PURCHASE
LEMON LAWS PASSED IN EVERY STATE TO PROTECT LAWS STUCK WITH MALFUNCTIONING VEHICLES
NATIONAL BUREAU OF STANDARDS SETS REGULATIONS TO ENSURE UNIFORMITY