Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps?

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons To be determined 1.1

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Note: These are the left menu rollovers Introduction: About the course and how to maneuver through it What Are Business Applications? Brief explanation and overview of general business apps and why/how they came about What Are the Key FIIS Apps? An introduction to the business applications essential to FIIS operations and services Who Uses Them and Why: More detailed information about the applications and how they are used in various FIIS departments Summary: Highlights of the main ideas within this course Course Map: Use as an alternative navigation mechanism Assessment: 10-question quiz to take for course completion status 1.1 rollovers

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Using the Course - Made Easy Top menu bar: Click Home to return to the first page Click Reference to get more information Click Ask the Expert to email a question about this course Click Print to print a copy of the current screen Left menu bar: Rollover chapter names to get a brief description of their contents Use the course map to jump among topics Bottom menu bar: Use previous and next buttons to page through the course In the white space: Instructions are indicated in maroon text Hyperlinks leading to additional information are blue and underlined NOTE: In the white space list, please make sure that “maroon” is in maroon color and that “blue and underlined” is done in your hyperlink style. Pre-req: None Time to complete: About 45 minutes Assessment: Need to pass to achieve course completion status Photo: Compass FSII_OV_1.2_compass 1.2

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Introduction Welcome to FIIS Business Applications Overview! Purpose: This course offers an overview of the key business applications used at Fidelity Investments Institutional Services (FIIS). You’ll learn about what they do and who uses them and why. Objectives: At the end of the course, you’ll be able to: Explain the necessity of business applications, in general Describe each application’s primary purpose Identify which FIIS department uses the application Describe how a particular department uses the application Name each key application 1.3 NOTE: Please make ech objective appear one line at a time, but relatively quickly

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Rolodex Address book Cell phone Outlook (or other software contact management system) (Check the box corresponding to the one you use most often.) Response rollover area 1.4 Scraps of paper To achieve objectives and success, you need tools to help. For instance, one of your objectives could be to stay in contact with friends, family, and colleagues. So, what do you use to keep track of their contact info? (Click your mouse to continue.) What Are Business Applications? NOTE: Please make each choice line appear one at a time, but relatively quickly. Make check the box line appear last.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons If scraps of paper, rolodex, address book, or cell phone was checked, display this text What if there were an easier way? A way that could not only store name, address, and phone number, but birthdays, notes about important conversations, even more? Click the next arrow at the bottom of the screen to continue. If Outlook was checked, display this text Outlook is a pretty good. But what if you had millions of friends. Would you be able to easily search for and find them when you wanted? Click the next arrow at the bottom of the screen to continue. 1.4 Rollover based on responses

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons As essential as it is to track our client contact information, FIIS has additional business objectives as well. To achieve those, we require high quality, innovative, and timely technical solutions. FIIS Technology supports this need through the development, delivery, and maintenance of critical business applications. Introducing… the Family of FIIS Business Applications NOTE: Place link to https://access0.fidelity.com/fcPo rtal/Login,DanaInfo=fidelitycentr al.fmr.com+ 1.5

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Who Uses What and Why? FIIS has several core business applications. Some are used by multiple departments; other are used by only one department. Each application has a particular function that is important in helping FIIS meet its business objectives. You can choose to learn about these business applications either by their function or who uses them. NOTE: Please place word link; Please place links on buttons - start page for Learn by function is on slide xx and for learn by who uses xxx 1.6

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Distribution World Class Integrated Contact Management (ICM+) Pocket Contacct Management (PCM+) Fidelity.Advisor.com FERMS NOTE: This is the menu that will be used if a learner chooses the previous “learn by who uses it” button. All pages must be viewed, but users should have choice of which area to start with Marketing Aprimo OMO Client Services FIISView Advisor.Fidelity.com XTRAC DART eDART TOPS Millenium IRIS OLR Intro: Who Uses the Core Applications? Summary Assessment Course Map Note: Bulleted lines are application names. These should appear during a mouse over of the primary category. 1.6.a who uses menu

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Intro: What Are Business Applications? Application Integration & Workflow FIISView XTRAC Contact Management Systems World Class ICM+ PCM+ Millennium (VERIFY tracking client interactions and transactions ) OMO Project Management Applications Aprimo Note: Bulleted lines are application names. These should appear during a mouse over of the primary category. Reference OLR Advisor.Fidelity. com Transaction Processing Applications and Account Administration Advisor.Fidelity. com DART eDART TOPS IRIS NOTE: This is the menu that will be used if a learner chooses the previous “learn by function” button. All pages must be viewed, but users should have choice of which area to start with Summary Assessment Course Map Risk Compliance Applications FERMS 1.6.b function menu

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NEW TOPIC MARKER Begin Learn by Who Uses It Section PLEASE NOTE: LEFT MENU SHOULD BE CHANGED FOR DURATION OF THIS SECTION AND SHOULD BE BASED ON SLIDE 1.6 N/A

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Who Uses the Core FIIS Business Applications FIIS Technology supports this need through the development, delivery, and maintenance of critical business applications. Three groups at FIIS most often use the core FIIS- developed business applications. Other FIIS departments, although they may use these applications on occasion, primarily use Fidelity enterprise applications. Click on each connecting arrow - one at a time, beginning from the left. Popup area 1 Popup area 2 Popup area 3 NOTE: Please make arrows clickable and place popups. Also, the “click the next phrase” AND the bottom nav arrow should NOT appear until all arrows have been clicked Click the next arrow to continue 2.1

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: These are the popups for the preceding screen - each should disappear when the next arrow is clicked 2.1 rollovers

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NEW TOPIC MARKER Begin New Section Marketing N/A

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Marketing’s Core Business Applications The Marketing Department focuses on implementing the initiatives necessary to acquire new advisors and develop strong and lasting relationships. This is a complex and lengthy process that requires project management support. Specialized business applications provide such support. Aprimo is a tool to help manage marketing projects OMO is a tool to help manage the campaign itself NOTE: Please place word link. Please insert rollover. Rollover area 3.1

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Rollover for previous screen. Aprimo is a project management application that helps Marketing Communications (MarCom) execute marketing projects more efficiently by automating and tracking many of the job, expense, and workflow processes that comprise a marketing initiative. OMO, an acronym for Oracle Marketing Online, is a campaign management tool, based on JAVA, that consolidates, simplifies, and automates campaign processes. 3.1 rollovers

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Aprimo Details The flowchart below illustrates the fundamental steps in managing marketing projects in Aprimo. To learn more, place your cursor over each flowchart component. Rollover here (text on next two screens) Managing_Projects Note: The flowchart is already done in the Aprimo course module done by Donna T. Please use that here. It is slide #5 in the PPT file called Aprimo_Marketing 3.2

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Job Creation: Account managers begin the project by creating a job in Aprimo. This is accomplished by opening a new job record; entering job details; applying a workflow template; assigning individuals to tasks; and changing all tasks to Pending status. Job Maintenance: Account managers, production managers, and Risk reviewers maintain the job record over the course of the project lifecycle. Each function adds data to the job record as tasks are performed and the job progresses. Job Close-Out: Account managers change the job’s status to Closed when all tasks are closed and all work is complete. Task Work: Task owners receive assignments and work on tasks that are In Process (i.e., those that are not dependent on any incomplete tasks within the project). As tasks are completed, owners track their work effort. If a task generates material for review, the owner uploads the material into Aprimo as an attachment. Task Reviews: Owners of reviews are notified when the task that generates the review material is complete. Owners can then open the attachment for review and send a response to other project participants. If the owner rejects or modifies the material, an iterative review process begins. 3.2 rollovers

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Task Close-Out: When the task work is complete, the task owner changes the task status to Closed. Expense Estimation: Production managers estimate the expenses for a job at the beginning of the project workflow. These estimates are recorded in Aprimo to track original committed amounts for the job. Expense Entry: Production managers record job invoices in Aprimo, charging expenditures against original committed amounts. Expense Monitoring: Production managers monitor the job’s expenses over the course of the project lifecycle by reviewing the status of estimates and invoices. 3.2.1 more rollovers

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Marriage of Technology and Collaboration Yet, the efforts of the Marketing Department are to no avail if clients and prospective clients never see their work. And this is where the FIIS business application called OMO and inter-departmental collaboration come to the rescue. NOTE: Please insert rollover and link on film reel Please insert OMO SWF to be created based on next two slides. Once it ends, have screen advance to next content slide. Click the film reels Rollover area 3.3

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: OMO SWF Please create short SWF using the images on the following screen. Text (vocal if possible) should be incorporated as follows 1 The marketing group plans the campaign 2 The collateral is ready (GET PIC OF REAL COLLATERAL) 3 OMO is used to target campaign and links to World Class, an application that captures interactions with Fidelity Advisor Clients. 4 The Distribution groups look at World Class, select invitees and recipients for the campaigns, view marketing interactions tracked in OMO, and get the collateral to the prospective client 5 The clients and prospects like what they see 3.3 SWF text

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons 12 3 4 5 3 3.3 SWF pics

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons OMO is used to target campaigns to specific audiences.. It features a Web-based front-end and a client information repository. OMO’s critical functions include: Automating marketing processes Selecting effective campaign activities Matching materials to their audiences Managing client lists for campaigns, meetings, and events Capturing marketing-related client interactions Producing marketing-related reports (e.g., campaign effectiveness, investment professional trends) OMO Details Click screenshot for larger view NOTE: Please make screen shot clickable and link to larger graphic OMOscreen.jpg 3.4

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Check Your Knowledge True or False: Marketing and Client Services use OMO to target marketing campaigns. False: Information in OMO is linked to World Class, which is an application used by FIIS Distribution. True of False: Aprimo helps MarCom design the marketing collateral. False: Aprimo is a project management application that helps the automate and track the job, expense, and workflow processes used by MarCom. 3.5

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NEW TOPIC MARKER Begin New Section Distribution N/A

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Distribution Applications FIIS Distribution is the FIIS sales force. When a marketing campaign rolls out, Distribution begins its role of selling the product, program, or service. Distribution representatives work together to support the intermediary client. The intermediary client may be an investment or financial institution. In the former case, support is provided by ADG Inside and Field Sales. In the latter case, it is provided by IDG Inside and Field Sales. Three business applications support their sales efforts. A fourth application is used by FIIS Risk Management and Compliance to monitor Inside Sales and Field Sales correspondence for regulatory purposes. NOTE: Please place word links and rollovers. For FIIS Risk Management and Compliance, please link to https://access0.fidelity.com/fcPortal/Login,DanaInfo=fi delitycentral.fmr.comhttps://access0.fidelity.com/fcPortal/Login,DanaInfo=fi delitycentral.fmr.com+ (or whatever internal link leads to FIISNet -> About FIIS -> Departments ->Overview of Risk Management World class Integrated Contact Management (ICM+) Pocket Contact Management FERMS Rollover area 4.1

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons These are the rollovers for the previous screen - Please place word link too World Class is a customer relationship management (CRM) tool that maintains client contact data. It’s a desktop application developed by FIIS, and so is used mostly by the Inside Sales representatives. Based on MS.NET, World Class has a real time connection to the FSA/FSA Prime database, ensuring that contact information is always up-to-date. Integrated Contact Management (ICM+) is a CRM tool, also. It’s designed for laptop use and allows Field Sales to access World Class that way. ICM+ is a FIIS-built application based on MS.NET. It accesses a local copy of the FSA/FSA Prime database. Pocket Contact Manager (PCM+) is another CRM tool designed for handheld devices. Based on MS.Net, this FIIS-built application lets Field Sales to access World Class data from their handheld devices. PCM+ accesses a local copy of the FSA/FSA Prime database. Fidelity E-Mail Response System (FERMS) is a correspondence review tool used by FIIS Risk Management and Compliance to monitor client correspondence from Inside Sales and Field Sales. FERMS is a Fidelity-built application based on MS.NET. 4.1 rollovers

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons World Class World Class is a contact management system and is Distribution’s main source for client information. It does much more than just store contact info. Its real time connection to the FSA database – FIIS’ source of record for client and marketing data – ensures that World Class delivers the most timely and comprehensive information. It tracks interactions with Advisors and IPs and provides the ability to schedule appointments, order literature, and track Retirement plan and proposal status. As a desktop application, World Class is used primarily by Inside Sales to both retrieve and record client data. It is also used by Client Services to service client accounts and by FICL Inside Sales. World Class contains a component called Territory Analyzer, a query analysis tool used by wholesalers to manage their contact activity and for overall territory management. Click the screen shot to continue NOTE: Please place word links and make graphic clickable. It should link to next page. Next arrow button on bottom nav should be deactivated to force clicking on screenshot 4.2

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Understand World Class Click on the circled areas to learn how the sales group might use World Class. When you are done, click on the next arrow in the bottom bar. Note: Please make circle areas clickable - and remove numbers associated with them. Place popup areas close to individual circles. Once all 7 areas have been clicked on, activate bottom next arrow 1 2 3 4 5 6 7 4.3

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: These are the popups for the preceding slide. Please remove numbers 1. This is the essential contact information, including name, company, address, phone and email 2. This - in concert with additional screens, allows access to sales and profile data 3. Review past discussion topics, allowing for follow-up 4. Additional screens allow the ability to add, edit, or merge client information in the FSA Prime database. In addition, the representative can create and execute custom territory analyses to promote territory growth 5. A calendar feature, allowing for the scheduling of appointments (VERIFY) 7. A place to record client interactions 6. The ability to record what type of interaction was had- phone, email, face-to-face, etc 4.3 popups

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons It starts with a laptop and a need to access critical client information. Setting the Scene Click here to begin You power it up - and there it is. His number and a record of what you wanted to talk about today. You make the call. And, now, your day is easier because all your contact and interaction records are just a few clicks away with an application called ICM+. NOTE: On mouse click, the first sentence should appear - followed by the laptop pic (see next screen). After a few seconds, the next sentence appears - along with the ICM+ screen shot (NEED SHOT OF INTERACTION NOTES). Then, the third sentence and the picture of the man on the phone nexxt to his car. 4.4

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons The Integrated Contact Management System ICM+ is a laptop application that is used for call reporting and is Field Sales’ primary source for client data. This application delivers highly detailed information - either online or off. Click for larger, full-screen image Field Sales uses ICM+ to: Access detailed client profiles Review and record call reports for client interactions Perform client analyses Perform territory analyses Access Investment Professional Fact Sheets Plan sales calls 4.5

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons ICM+ Details Click for larger, full-screen image ICM+ can be used either online or offline Online, ICM+ connects directly to the FSA Prime database Offline, it accesses a local copy of FSA Prime obtained through Intellisync, a data synchronization application. To ensure access to the most current data, Field Sales representatives will synchronize ICM+ and FSA Prime via Intellisync on a weekly basis. Field Sales’ typically uses ICM+ for territory and client analyses before conducting field visits. 4.6

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Pocket Contact Manager (PCM+) You’re out in the field, enjoying a cup of coffee at a nearby café. You see an IP you’ve established a relationship with enter and get into the line. You know her name, but you’ve been so busy, you can’t quite remember what you last spoke about. You fire up your PCM+ and there it is - and before her latte is served, you have your next talking points all lined up. But there are other uses for PCM+, too. 4.7

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Field Sales representatives use PCM+ to remotely manage client calls from their Samsung I700 handheld devices. With it, they can: Review and record client interactions Access client profiles Access Investment Professional Fact Sheets Send and receive email Like ICM+, PCM+ operates in both online and offline modes. In online mode, it connects directly to the FSA Prime database. In offline mode, it accesses a local copy of FSA Prime obtained through Intellisync. Click for larger image PCM+ Details NOTE: Please make para beginning with “like ICM+…” appear a few seconds after rest of screen 4.8

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Keeping important contact information in a variety of applications could cause problems. If a representative used ICM+ one day and then looked in World Class the next day, the information recorded on ICM+ might not be there. (VERIFY) FIIS avoids this by synching the applications, so that all information is updated. Note: Please place word link. Please create SWF based on the following two slides and place link to SWF on film reels. Getting It All to Work Together Click on film reels 4.9

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: Distribution SWF part one - each graphic from top down should appear individually, and at the end, form the entire graphic. Play slide show for demo. FSA Prime Intellisync NOTE: Text to accompany this part of the SWF: Field Sales representatives can synchronize PCM+ with FSA Prime on a daily basis. Synchronization occurs through Intellisync via a cellular connection. 4.9 SWF 1

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: Distribution SWF part TWO - each graphic from top down should appear individually, and at the end, form the entire graphic. Play slide show for demo. FSA Prime Intellisync NOTE: Text to accompany this portion of the SWF At least once a week, Field Sales representatives use a high-speed Internet connection to synchronize ICM+ with the FSA Prime database. This synchronization also occurs through Intellisync 4.9 SWF 2

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: Text to accompany this portion of the SWF - World Class has a real time connection to the FSA database. Data is updated instantly. NOTE: Distribution SWF part part 3 - each graphic from top down should appear individually, and at the end, form the entire graphic. Play slide show for demo. 4.9 SWF 3

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: Distribution SWF part 4 - - the graphic involving the PCM+, ICM+, Intellisync and FSA Prime - along with their arrows - should appear as an entity and should appear first. The world class graphic, its arrow, and the FSA Database graphic should also appear as an entity and will appear second. The arrow connecting FSA Prime and FSA database should be large, appear third, and should appear in a relatively ostentatious way. FSA Prime Intellisync 4.9 SWF 4

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons FERMS Communication in the financial services industry is regulated by NASD and SEC. To ensure that FIIS is compliant with NASD and SEC rules and regulations, FIIS Risk Management and Compliance routinely monitors Inside Sales’ and Field Sales’ client correspondence. Because Distribution representatives often communicate with clients via email, Fidelity developed FERMS, Fidelity’s E-Mail Response Management System, to facilitate email monitoring. 4.10

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons FERMS Details Risk Management provides feedback to Distribution management on the communication behavior of Inside Sales and Field Sales representatives. If representatives are not in compliance with industry standard, they are identified. Risk Management and Compliance uses FERMS to: Capture inbound and outbound Distribution email correspondence Determine whether communication is in compliance with SEC and NASD standards Generate reports to analyze and monitor the email review process NOTE: Please have indented text appear after a second or so 4.11

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Check Your Knowledge What are the first two words of the management system application that allows Distribution representatives to access client information on their laptop? Then, what is its acronym? Type your answer below. NOTE: Correct answers are : Integrated Contact ICM+ As each correct letter is placed, a piece of the picture on the following slide should be displayed, such that the picture is complete once all letters have been correctly entered. Each time an incorrect letter is used, please display this text: Incorrect. Please try again. “Hangman” type area where photo appears one piece at a time 4.12

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: This is the picture that needs to be divided into 20 pieces. I-N-T-E-G-R-A-T-E-D(plus space) C-O-N-T-A-C-T ICM (when they enter the +, applause should play, along with the text: Congratulations! 4.12 graphic

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NEW TOPIC MARKER Begin New Section Client Services N/A

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Client Services Overview The third FIIS group that makes most use of FIIS’ core business applications is Client Services. Within the Client Services area is the Financial Advisor and Shareholder Services (FASS) group. And, within FASS are the Transaction Processing and the Call Center teams. Together, these teams support clients and shareholders. Specifically, they are responsible for: 1.Documenting and organizing transaction requests and other work items to achieve efficiency and accuracy 2. Processing transaction requests on behalf of clients and shareholders 3.Maintaining client profiles and reconcile profiles against transactions 4. Obtaining information on FIIS policies, procedures, and systems NOTE: Please have the numbered bullets appear one by one 5.1

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Client Services Applications Overview NOTE: Please place rollovers Several core business applications help FASS accomplish its duties and help ensure a quality customer experience. Rollover area FIISView Advisor.Fidelity.com XTRAC DART eDART TOPS Millennium IRIS OLR NOTE: Please place rollovers 5.2

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: These are the rollovers for previous slide Please place word links as needed DART, also known as Direct Access Reporting and Trading, is the transfer agent application for processing and recording monetary and non- monetary transactions. DART is a FIIS-customized, vendor-built application based on Mainframe MVS. TOPS, or the Transmission Order Processing System, is a transactional application for transmitting incoming NSCC trades to DART. TOPS is a FIIS-built application based on Mainframe MVS. Millennium is an account inquiry application for logging and tracking client interactions and transactions. Millennium is a FIIS-built application based on MS Windows. eDART is a Web-based application used to establish new customer accounts. It is a FIIS-built application based on J2EE(JAVA). XTRAC, short for Cross-Channel, Cross-Business, Tracking, Routing, and Control is a document imaging and workflow application. It is a Fidelity-built application based on MS Windows. FIISView is like an umbrella. It offers Client Services with streamlined, single portal access to multiple applications via a graphical interface. FIISView is a FIIS-built application based on MS.NET. IRIS, short for Integrated Relationship Information System, is transaction processing application for tracking and reconciling sales information for compensation purposes. It is a Fidelity-built application based on MS Windows. OLR is the OnLine Reference, a primary source for FIIS-related information. It is a Fidelity-built site based on MS Windows. Advisor.Fidelity.com, a secure Fidelity Web site, provides detailed account, product, and pricing information to Fidelity Advisor clients. It also has account administration and trading capabilities. It is a FIIS built site based on J2EE(JAVA). 5.2 rollovers

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Client Services FIISView Organizations within FIIS from Client Services to Distribution use a multitude of internally developed applications to perform their job functions. FIISView acts as an umbrella and provides easy access to a variety of business applications through a single portal or desktop. FIISView streamlines the process of accessing and updating information, Click “Enter” to learn more NOTE: Make the word enter above the umbrella clickable; create popup area as indicated. Popup text on next page Pop up area 5.3

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons FIISView enables FIIS associates to: Access numerous applications through one interface View a client’s entire book of business Understand and assess a client's needs Respond to client needs in a uniform and efficient manner To take advantage of targeted productivity, quality, or client satisfaction opportunities NOTE: This is the popup for the preceding page 5.3 popup

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Advisor.Fidelity.com is an additional service channel for both clients and shareholders. This Web-based application offers 24-hour access to account information and specialized services. Advisor.Fidelity.com Click image to continue. When you’re done exploring, return here and click the next arrow, NOTE: please place text boxes; Please make image clickable - and connect it to the real advisor.fidelity.com. Have link open in new window. FIIS clients can: Review their book of business Initiate account transactions Review promotional campaigns Order literature Utilize site resources (e.g., prospecting, sales, and professional development tools) FIIS shareholders can: Review their accounts Place trades Perform profile updates Utilize site resources (e.g., pricing data, performance literature) 5.4

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Client Services - XTRAC Cross-Channel, Cross-Business, Tracking, Routing, and Control (XTRAC) XTRAC and DART have an inter-application correspondence function to facilitate transaction processing. XTRAC is the imaging and workflow system used at FIIS to document incoming, paper-based transactions, route transaction requests for processing, and maintain histories of completed requests for client support and auditing purposes. Click screen shot for larger image NOTE: Please place word link and make image clickable, linking to larger graphic 5.5

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons XTRAC Details Click to understand how XTRAC is used Inbound mail requests are sorted, time- stamped, scanned into XTRAC by Fidelity Wide Processing Then, XTRAC distributes the requests as work items to Transaction Processing Transaction Processing completes the work item using the appropriate application. Completed items are stored in XTRAC. The Call Center uses XTRAC to review completed work items. Note: Please see slide show for demo as to how this should display 5.6

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Imagine…. You’re a Client Services associate. The phone rings; you pick it up. The person calling is a shareholder who knows what funds have been invested in, has just initiated a new transaction in one of them, but is now concerned that perhaps she’d already completed that same transaction a few weeks ago. What do you do? NOTE: Please show questions (and their corresponding check boxes) one line at a time. Allow only one check box to be marked. Politely put her on hold and ask your supervisor. Politely explain that it’s her responsibility to keep track of the transactions she makes, but that her questions will be answered when she views her next shareholder statement. Politely say that you’ll be glad to help her while at the same time you use a FIIS business application to find the immediate answer. Answer display area 5.7

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons For 1st answer: That’s one way to do it, but what if your supervisor isn’t there? What happens to the quality customer experience? For 2nd answer: Although the answers to her questions will certainly be on her shareholder statement, she’d like to know now - and to fulfill our mission of providing a quality customer experience, you need to provide that. For 3rd answer: Bingo! There is indeed a FIIS business application that can make it easy to quickly find the answer to these questions. NOTE: These are the answers to display based on previous screen 5.7 popups

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Client Services - DART Client Services uses DART to maintain shareholder account information and process monetary and non-monetary account transactions on behalf of the transfer agent, Fidelity Institutional Investments Operational Company (FIIOC). Both Transaction Processing and the Call Center use DART to maintain records and process transactions. Click to continue. NOTE: On first click, pic of call center and the text beside it should open. On second click, the monitor pic and text next to it should appear. Third click should open next content screen The Call Center receives calls from clients and shareholders and processes transactions as requested. Click to continue. Transaction Processing receives work items through the XTRAC application. Transaction Processing processes the request. Click to continue. 5.8

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: This is the popup box for the orange DART on the previous screen DART contains: client and shareholder profiles fund information account histories and trades pending transactions 5.8 popup

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Client services - eDART In the past, Client Services used DART to establish new accounts upon receiving applications from clients and shareholders. Today, eDART improves upon DART for this function by reducing the number of screens, fields, and keystrokes needed to process a new account, thereby decreasing the chance of data entry errors. Transaction Processing is the primary eDART user. Click film reels to continue NOTE: Please insert word links and make film reels clickable. They will link to a SWF which needs to be created based on next two screens. 5.9

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons First part of SWF: Clients and shareholders mail new account applications to FIIS. These applications are entered into XTRAC as work items by Fidelity Wide Processing. Second part of SWF Transaction Processing views the XTRAC work item through eDART. 5.9 SWF 1

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons After reviewing the scanned image of the new application linked to the work item, Transaction Processing enters the application data into eDART. eDART then sends the new account to DART, the mainframe system. Third (last) part of SWF 5.9 SWF 2

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Client services - TOPS TOPS is Fidelity’s front-end and editing interface to the Depository Trust and Clearing Corporation (DTCC). The TOPS application translates and edits incoming National Securities Clearing Corporation trades and then releases them to DART for transaction processing. Within Fidelity, FIIS is the primary user of TOPS. Some FIIS clients use services offered by NSCC to submit transaction requests. These requests are received by FIIS through the TOPS application. Click to continue. TOPS checks the requests for errors and places them in an acceptable format for release to DART. At FIIS, most requests that initiate through NSCC are processed automatically. NOTE: “Click to continue” brings up picture of clients and first arrow, along with text under clients. Clicking on arrow, brings up TOPS monitor, arrow, and DART monitor, as well as text under arrow. Click to continue 5.10

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Client Services - Millennium Millennium is a client-server based application used by the Call Center to log incoming calls, query and view account information, and process trades. Millennium also has an inter-application correspondence function with both XTRAC and DART to facilitate workflow and the transmission of data to the transfer agent system. Information comes into the Call Center. Associates there then access Millennium to record data. NOTE: Please place word links ; 5.11

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Millennium Details Click screen shot for Millennium details NOTE: Pls make mill screen clickable, which will bring up the text box- this make work better as a SWF Millennium tools include: Navigator Account Detail Viewer Trader Dividend Calculator Dilution Calculator As of Balance Calculator Click here for larger screen shot image FIIS Call Center 1 2 5.12

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Client Services - IRIS Transaction Processing uses IRIS to: Maintain account information, including IP, organization, and branch-level data. Consolidate duplicate entries at each level. Validate changes to client data entered via World Class. Reconcile trades to the correct IP, organization, or branch. Adjust specific client financials. Transaction Processing receives requests from Distribution and other Client Services groups to update or reconcile client information through IRIS. The Integrated Relationship Information System, IRIS, is a transaction processing application that reconciles trades from DART that cannot be matched to an investment professional, organization, or branch. Transaction Processing is the main user of the application. Learn more by clicking the Transaction Processing image below. Clicking on TP brings TP text and IRIS. Clicking on IRIS shows IRIS text and screen. Add bullets to IRIS text. Transaction Processing 5.13

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Client Services OnLine Reference (OLR) OLR is the primary reference source for Client Services associates. This Web-based application contains comprehensive information on FIIS policies, procedures, products, and systems. OLR is technically a job aid, but associates can also use it as a learning tool to increase their familiarity with FIIS policies, procedures, products, and systems. Use OLR to know FIIS. 5.14

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons OLR Details OLR features include: An expandable table of contents An alphabetical index A search function A rolodex of departmental phone numbers A glossary of industry and organizational terms Try it out. Click on the screen shot above and then answer this question: NEED SCREEN SHOT AND QUESTION 5.15

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Check Your Knowledge Match the Client Services business application to its function. XTRAC IRIS OLR eDART FIISVIEW Advisor.Fidelity.com DART Millennium TOPS the transfer agent application for processing and recording monetary and non-monetary transactions a transactional application for transmitting incoming NSCC trades to DART. an account inquiry application for logging and tracking client interactions and transactions. used to establish new customer accounts a document imaging and workflow application offers single portal access to multiple applications a transaction processing application for tracking and reconciling sales information for compensation purposes primary source for FIIS-related information provides detailed account, product, and pricing information to Fidelity Advisor clients 5.16

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons End Client Services Section End Learn by Who Uses It Section If all pages have been viewed, then proceed to summary. N/A

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons ****Begin Learn by Function Section**** Use menu from slide 1.6.b PLEASE NOTE: LEFT MENU SHOULD BE CHANGED FOR DURATION OF THIS SECTION N/A

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Rolodex Address book Cell phone Outlook (or other software contact management system) (Check the box corresponding to the one you use most often.) Response rollover area F.6.1 Scraps of paper To achieve objectives and success, you need tools to help. For instance, one of your objectives could be to stay in contact with friends, family, and colleagues. So, what do you use to keep track of their contact info? (Click your mouse to continue.) What Are Business Applications? NOTE: Please make each choice line appear one at a time, but relatively quickly. Make check the box line appear last.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons If scraps of paper, rolodex, address book, or cell phone was checked, display this text What if there were an easier way? A way that could not only store name, address, and phone number, but birthdays, notes about important conversations, even more? Click the next arrow at the bottom of the screen to continue. If Outlook was checked, display this text Outlook is a pretty good. But what if you had millions of friends. Would you be able to easily search for and find them when you wanted? Click the next arrow at the bottom of the screen to continue. F.6.1 Rollover based on responses

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons As essential as it is to track our client contact information, FIIS has additional business objectives as well. To achieve those, we require high quality, innovative, and timely technical solutions. FIIS Technology supports this need through the development, delivery, and maintenance of critical business applications. Introducing… the Family of FIIS Business Applications NOTE: Place link to https://access0.fidelity.com/fcPo rtal/Login,DanaInfo=fidelitycentr al.fmr.com+ F.6.2

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons The Functions of FIIS Core Business Applications Each application in use at FIIS is specifically designed to assist with certain everyday functions in our business. Some of these functions include: Application Integration and Enhanced Workflow Contact Management Project Management Risk Compliance Transaction Processing and Account Administration Reference NOTE: Please place rollovers Rollover area F.6.3

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons F.6.3 rollovers Application Integration and Enhanced Workflow applications can make workflow more efficient and productive and can allow some FIIS associates easy access to several applications at once Contact Management Systems facilitate the management of contact (client) details, activities, and communications Project Management applications provide tools to help manage projects, such as integrated calendars, report generators, scheduling, charting, tracking, and prioritizing Risk Compliance applications monitor and manage risk and ensure compliance with regulatory agency directives Transaction Processing and Account Administration applications are designed to efficiently and accurately record all transactions and ensure accounts are up-to- date Reference applications and materials offer easy access to answers to common questions, company information, and detailed account, product, and pricing information NOTE: These are the rollovers for preceding slide

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NEW TOPIC MARKER (w/i Function Section) N/A

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons F.7.1 Application Integration and Workflow Some of the core business applications at FIIS were designed to make the workflow more efficient and make it easier to access various other applications. Two such pieces are: FIISView XTRAC Rollover area

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons XTRAC, short for Cross-Channel, Cross-Business, Tracking, Routing, and Control is a document imaging and workflow application. It is a Fidelity-built application based on MS Windows. FIISView is like an umbrella. It offers Client Services with streamlined, single portal access to multiple applications via a graphical interface. FIISView is a FIIS-built application based on MS.NET. F.7.1 rollovers These are rollovers for the previous slide

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons FIISView Organizations within FIIS from Client Services to Distribution use a multitude of internally developed applications to perform their job functions. FIISView acts as an umbrella and provides easy access to a variety of business applications through a single portal or desktop. FIISView streamlines the process of accessing and updating information, Click “Enter” to learn more NOTE: Make the word enter above the umbrella clickable; create popup area as indicated. Popup text on next page Pop up area F.7.2

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons FIISView enables FIIS associates to: Access numerous applications through one interface View a client’s entire book of business Understand and assess a client's needs Respond to client needs in a uniform and efficient manner To take advantage of targeted productivity, quality, or client satisfaction opportunities NOTE: This is the popup for the preceding page F.7.2 popup

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons XTRAC Cross-Channel, Cross-Business, Tracking, Routing, and Control (XTRAC) XTRAC and DART have an inter-application correspondence function to facilitate transaction processing. XTRAC is the imaging and workflow system used by Client Services at FIIS to document incoming, paper-based transactions, route transaction requests for processing, and maintain histories of completed requests for client support and auditing purposes. Click screen shot for larger image NOTE: Please place word link and make image clickable, linking to larger graphic F.7.3

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons XTRAC Details Click to understand how XTRAC is used Inbound mail requests are sorted, time- stamped, scanned into XTRAC by Fidelity Wide Processing Then, XTRAC distributes the requests as work items to Transaction Processing Transaction Processing completes the work item using the appropriate application. Completed items are stored in XTRAC. The Call Center uses XTRAC to review completed work items. Note: Please see slide show for demo as to how this should display F.7.4

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NEW TOPIC MARKER w/I Functions of FIIS Bus App Section

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Contact Management Systems F.8.1 Several contact management applications are available to help support FIIS Distribution. World class Integrated Contact Management (ICM+) Pocket Contact Management

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Distribution Applications FIIS Distribution is the FIIS sales force. When a marketing campaign rolls out, Distribution begins its role of selling the product, program, or service. Distribution representatives work together to support the intermediary client. The intermediary client may be an investment or financial institution. In the former case, support is provided by ADG Inside and Field Sales. In the latter case, it is provided by IDG Inside and Field Sales. Three business applications support their sales efforts. A fourth application is used by FIIS Risk Management and Compliance to monitor Inside Sales and Field Sales correspondence for regulatory purposes. NOTE: Please place word links and rollovers. For FIIS Risk Management and Compliance, please link to https://access0.fidelity.com/fcPortal/Login,DanaInfo=fi delitycentral.fmr.comhttps://access0.fidelity.com/fcPortal/Login,DanaInfo=fi delitycentral.fmr.com+ (or whatever internal link leads to FIISNet -> About FIIS -> Departments ->Overview of Risk Management World class Integrated Contact Management (ICM+) Pocket Contact Management FERMS Rollover area F.7.5

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons These are the rollovers for the previous screen - Please place word link too World Class is a customer relationship management (CRM) tool that maintains client contact data. It’s a desktop application developed by FIIS, and so is used mostly by the Inside Sales representatives. Based on MS.NET, World Class has a real time connection to the FSA/FSA Prime database, ensuring that contact information is always up-to-date. Integrated Contact Management (ICM+) is a CRM tool, also. It’s designed for laptop use and allows Field Sales to access World Class that way. ICM+ is a FIIS-built application based on MS.NET. It accesses a local copy of the FSA/FSA Prime database. Pocket Contact Manager (PCM+) is another CRM tool designed for handheld devices. Based on MS.Net, this FIIS-built application lets Field Sales to access World Class data from their handheld devices. PCM+ accesses a local copy of the FSA/FSA Prime database. Fidelity E-Mail Response System (FERMS) is a correspondence review tool used by FIIS Risk Management and Compliance to monitor client correspondence from Inside Sales and Field Sales. FERMS is a Fidelity-built application based on MS.NET.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons World Class World Class is a contact management system and is Distribution’s main source for client information. It does much more than just store contact info. Its real time connection to the FSA database – FIIS’ source of record for client and marketing data – ensures that World Class delivers the most timely and comprehensive information. It tracks interactions with Advisors and IPs and provides the ability to schedule appointments, order literature, and track Retirement plan and proposal status. As a desktop application, World Class is used primarily by Inside Sales to both retrieve and record client data. It is also used by Client Services to service client accounts and by FICL Inside Sales. World Class contains a component called Territory Analyzer, a query analysis tool used by wholesalers to manage their contact activity and for overall territory management. Click the screen shot to continue NOTE: Please place word links and make graphic clickable. It should link to next page. Next arrow button on bottom nav should be deactivated to force clicking on screenshot

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Understand World Class Click on the circled areas to learn how the sales group might use World Class. When you are done, click on the next arrow in the bottom bar. Note: Please make circle areas clickable - and remove numbers associated with them. Place popup areas close to individual circles. Once all 7 areas have been clicked on, activate bottom next arrow 1 2 3 4 5 6 7

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: These are the popups for the preceding slide. Please remove numbers 1. This is the essential contact information, including name, company, address, phone and email 2. This - in concert with additional screens, allows access to sales and profile data 3. Review past discussion topics, allowing for follow-up 4. Additional screens allow the ability to add, edit, or merge client information in the FSA Prime database. In addition, the representative can create and execute custom territory analyses to promote territory growth 5. A calendar feature, allowing for the scheduling of appointments (VERIFY) 7. A place to record client interactions 6. The ability to record what type of interaction was had- phone, email, face-to-face, etc

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons It starts with a laptop and a need to access critical client information. Setting the Scene Click here to begin You power it up - and there it is. His number and a record of what you wanted to talk about today. You make the call. And, now, your day is easier because all your contact and interaction records are just a few clicks away with an application called ICM+. NOTE: On mouse click, the first sentence should appear - followed by the laptop pic (see next screen). After a few seconds, the next sentence appears - along with the ICM+ screen shot (NEED SHOT OF INTERACTION NOTES). Then, the third sentence and the picture of the man on the phone nexxt to his car.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons The Integrated Contact Management System ICM+ is a laptop application that is used for call reporting and is Field Sales’ primary source for client data. This application delivers highly detailed information - either online or off. Click for larger, full-screen image Field Sales uses ICM+ to: Access detailed client profiles Review and record call reports for client interactions Perform client analyses Perform territory analyses Access Investment Professional Fact Sheets Plan sales calls

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons ICM+ Details Click for larger, full-screen image ICM+ can be used either online or offline Online, ICM+ connects directly to the FSA Prime database Offline, it accesses a local copy of FSA Prime obtained through Intellisync, a data synchronization application. To ensure access to the most current data, Field Sales representatives will synchronize ICM+ and FSA Prime via Intellisync on a weekly basis. Field Sales’ typically uses ICM+ for territory and client analyses before conducting field visits.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Pocket Contact Manager (PCM+) You’re out in the field, enjoying a cup of coffee at a nearby café. You see an IP you’ve established a relationship with enter and get into the line. You know her name, but you’ve been so busy, you can’t quite remember what you last spoke about. You fire up your PCM+ and there it is - and before her latte is served, you have your next talking points all lined up. NOTE: Please place word links But there are other uses for PCM+, too.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Field Sales representatives use PCM+ to remotely manage client calls from their Samsung I700 handheld devices. With it, they can: Review and record client interactions Access client profiles Access Investment Professional Fact Sheets Send and receive email Like ICM+, PCM+ operates in both online and offline modes. In online mode, it connects directly to the FSA Prime database. In offline mode, it accesses a local copy of FSA Prime obtained through Intellisync. Click for larger image PCM+ Details NOTE: Please make para beginning with “like ICM+/// appear a few seconds after rest of screen

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Keeping important contact information in a variety of applications could cause problems. If a representative used ICM+ one day and then looked in World Class the next day, the information recorded on ICM+ might not be there. (VERIFY) FIIS avoids this by synching the applications, so that all information is updated. Note: Please place word link. Please create SWF based on the following two slides and place link to SWF on film reels. Getting It All to Work Together Click on film reels

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: Distribution SWF part one - each graphic from top down should appear individually, and at the end, form the entire graphic. Play slide show for demo. FSA Prime Intellisync NOTE: Text to accompany this part of the SWF: Field Sales representatives can synchronize PCM+ with FSA Prime on a daily basis. Synchronization occurs through Intellisync via a cellular connection.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: Distribution SWF part TWO - each graphic from top down should appear individually, and at the end, form the entire graphic. Play slide show for demo. FSA Prime Intellisync NOTE: Text to accompany this portion of the SWF At least once a week, Field Sales representatives use a high-speed Internet connection to synchronize ICM+ with the FSA Prime database. This synchronization also occurs through Intellisync

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: Text to accompany this portion of the SWF - World Class has a real time connection to the FSA database. Data is updated instantly. NOTE: Distribution SWF part part 3 - each graphic from top down should appear individually, and at the end, form the entire graphic. Play slide show for demo.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: Distribution SWF part 4 - - the graphic involving the PCM+, ICM+, Intellisync and FSA Prime - along with their arrows - should appear as an entity and should appear first. The world class graphic, its arrow, and the FSA Database graphic should also appear as an entity and will appear second. The arrow connecting FSA Prime and FSA database should be large, appear third, and should appear in a relatively ostentatious way. FSA Prime Intellisync

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Check Your Knowledge What are the first two words of the management system application that allows Distribution representatives to access client information on their laptop? Then, what is its acronym? Type your answer below. NOTE: Correct answers are : Integrated Contact ICM+ As each correct letter is placed, a piece of the picture on the following slide should be displayed, such that the picture is complete once all letters have been correctly entered. Each time an incorrect letter is used, please display this text: Incorrect. Please try again. “Hangman” type area where photo appears one piece at a time

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: This is the picture that needs to be divided into 20 pieces. I-N-T-E-G-R-A-T-E-D(plus space) C-O-N-T-A-C-T ICM (when they enter the +, applause should play, along with the text: Congratulations!

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: OMO SWF Please create short SWF using the images on the following screen. Text (vocal if possible) should be incorporated as follows 1 The marketing group plans the campaign 2 The collateral is ready (GET PIC OF REAL COLLATERAL) 3 OMO is used to target campaign and links to World Class, an application that captures interactions with Fidelity Advisor Clients. 4 The Distribution groups look at World Class, select invitees and recipients for the campaigns, view marketing interactions tracked in OMO, and get the collateral to the prospective client 5 The clients and prospects like what they see

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons 12 3 4 5 3

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons OMO is used to target campaigns to specific audiences.. It features a Web-based front-end and a client information repository. OMO’s critical functions include: Automating marketing processes Selecting effective campaign activities Matching materials to their audiences Managing client lists for campaigns, meetings, and events Capturing marketing-related client interactions Producing marketing-related reports (e.g., campaign effectiveness, investment professional trends) OMO Details Click screenshot for larger view NOTE: Please make screen shot clickable and link to larger graphic OMOscreen.jpg

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Aprimo Details The flowchart below illustrates the fundamental steps in managing marketing projects in Aprimo. To learn more, place your cursor over each flowchart component. Rollover here (text on next two screens) Managing_Projects Note: The flowchart is already done in the Aprimo course module done by Donna T. Please use that here. It is slide #5 in the PPT file called Aprimo_Marketing

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Job Creation: Account managers begin the project by creating a job in Aprimo. This is accomplished by opening a new job record; entering job details; applying a workflow template; assigning individuals to tasks; and changing all tasks to Pending status. Job Maintenance: Account managers, production managers, and Risk reviewers maintain the job record over the course of the project lifecycle. Each function adds data to the job record as tasks are performed and the job progresses. Job Close-Out: Account managers change the job’s status to Closed when all tasks are closed and all work is complete. Task Work: Task owners receive assignments and work on tasks that are In Process (i.e., those that are not dependent on any incomplete tasks within the project). As tasks are completed, owners track their work effort. If a task generates material for review, the owner uploads the material into Aprimo as an attachment. Task Reviews: Owners of reviews are notified when the task that generates the review material is complete. Owners can then open the attachment for review and send a response to other project participants. If the owner rejects or modifies the material, an iterative review process begins.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Task Close-Out: When the task work is complete, the task owner changes the task status to Closed. Expense Estimation: Production managers estimate the expenses for a job at the beginning of the project workflow. These estimates are recorded in Aprimo to track original committed amounts for the job. Expense Entry: Production managers record job invoices in Aprimo, charging expenditures against original committed amounts. Expense Monitoring: Production managers monitor the job’s expenses over the course of the project lifecycle by reviewing the status of estimates and invoices.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons FERMS Details Risk Management provides feedback to Distribution management on the communication behavior of Inside Sales and Field Sales representatives. If representatives are not in compliance with industry standard, they are identified. Risk Management and Compliance uses FERMS to: Capture inbound and outbound Distribution email correspondence Determine whether communication is in compliance with SEC and NASD standards Generate reports to analyze and monitor the email review process NOTE: Please have indented text appear after a second or so

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Summary PLEASE NOTE: LEFT MENU SHOULD NOW REVERT TO ORIGINAL - WHICH IS TO THE LEFT There are several core business applications used by FIIS. Connect - via lines I guess - applications to departments - allow for multiple arrows to sow relationship. Eeach time a line is drawn correctly, create one piece of a graphic

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Advisor.Fidelity.com is an additional service channel for both clients and shareholders. This Web-based application offers 24-hour access to account information and specialized services. Advisor.Fidelity.com Click image to continue. When you’re done exploring, return here and click the next arrow, NOTE: please place text boxes; Please make image clickable - and connect it to the real advisor.fidelity.com. Have link open in new window. FIIS clients can: Review their book of business Initiate account transactions Review promotional campaigns Order literature Utilize site resources (e.g., prospecting, sales, and professional development tools) FIIS shareholders can: Review their accounts Place trades Perform profile updates Utilize site resources (e.g., pricing data, performance literature)

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Client Services OnLine Reference (OLR) OLR is the primary reference source for Client Services associates. This Web-based application contains comprehensive information on FIIS policies, procedures, products, and systems. OLR is technically a job aid, but associates can also use it as a learning tool to increase their familiarity with FIIS policies, procedures, products, and systems. Use OLR to know FIIS.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons OLR Details OLR features include: An expandable table of contents An alphabetical index A search function A rolodex of departmental phone numbers A glossary of industry and organizational terms Try it out. Click on the screen shot above and then answer this question: NEED SCREEN SHOT AND QUESTION

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons For 1st answer: That’s one way to do it, but what if your supervisor isn’t there? What happens to the quality customer experience? For 2nd answer: Although the answers to her questions will certainly be on her shareholder statement, she’d like to know now - and to fulfill our mission of providing a quality customer experience, you need to provide that. For 3rd answer: Bingo! There is indeed a FIIS business application that can make it easy to quickly find the answer to these questions. NOTE: These are the answers to display based on previous screen

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Client Services - DART Client Services uses DART to maintain shareholder account information and process monetary and non-monetary account transactions on behalf of the transfer agent, Fidelity Institutional Investments Operational Company (FIIOC). Both Transaction Processing and the Call Center use DART to maintain records and process transactions. Click to continue. NOTE: On first click, pic of call center and the text beside it should open. On second click, the monitor pic and text next to it should appear. Third click should open next content screen The Call Center receives calls from clients and shareholders and processes transactions as requested. Click to continue. Transaction Processing receives work items through the XTRAC application. Transaction Processing processes the request. Click to continue.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NOTE: This is the popup box for the orange DART on the previous screen DART contains: client and shareholder profiles fund information account histories and trades pending transactions

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Client services - eDART In the past, Client Services used DART to establish new accounts upon receiving applications from clients and shareholders. Today, eDART improves upon DART for this function by reducing the number of screens, fields, and keystrokes needed to process a new account, thereby decreasing the chance of data entry errors. Transaction Processing is the primary eDART user. Click film reels to continue NOTE: Please insert word links and make film reels clickable. They will link to a SWF which needs to be created based on next two screens.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons First part of SWF: Clients and shareholders mail new account applications to FIIS. These applications are entered into XTRAC as work items by Fidelity Wide Processing. Second part of SWF Transaction Processing views the XTRAC work item through eDART.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons After reviewing the scanned image of the new application linked to the work item, Transaction Processing enters the application data into eDART. eDART then sends the new account to DART, the mainframe system. Third (last) part of SWF

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Client services - TOPS TOPS is Fidelity’s front-end and editing interface to the Depository Trust and Clearing Corporation (DTCC). The TOPS application translates and edits incoming National Securities Clearing Corporation trades and then releases them to DART for transaction processing. Within Fidelity, FIIS is the primary user of TOPS. Some FIIS clients use services offered by NSCC to submit transaction requests. These requests are received by FIIS through the TOPS application. Click to continue. TOPS checks the requests for errors and places them in an acceptable format for release to DART. At FIIS, most requests that initiate through NSCC are processed automatically. NOTE: “Click to continue” brings up picture of clients and first arrow, along with text under clients. Clicking on arrow, brings up TOPS monitor, arrow, and DART monitor, as well as text under arrow. Click to continue

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Client Services - IRIS Transaction Processing uses IRIS to: Maintain account information, including IP, organization, and branch-level data. Consolidate duplicate entries at each level. Validate changes to client data entered via World Class. Reconcile trades to the correct IP, organization, or branch. Adjust specific client financials. Transaction Processing receives requests from Distribution and other Client Services groups to update or reconcile client information through IRIS. The Integrated Relationship Information System, IRIS, is a transaction processing application that reconciles trades from DART that cannot be matched to an investment professional, organization, or branch. Transaction Processing is the main user of the application. Learn more by clicking the Transaction Processing image below. Clicking on TP brings TP text and IRIS. Clicking on IRIS shows IRIS text and screen. Add bullets to IRIS text. Transaction Processing

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons End Learn by Function Section If all pages have been viewed, proceed to Summary

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Congratulations! You have completed FIIS Business Applications Overview! To achieve its business objectives, Fidelity Investments Institutional Services (FIIS) requires high quality, innovative, and timely technical solutions. FIIS Technology supports this need through the development, delivery, and maintenance of critical business applications. This course has provided you with an overview of key FIIS Technology applications currently in use. You should now be able to:  List key business applications  Identify which FIIS department uses each application  Explain how the department uses the application To advance to the Assessment, click the forward arrow.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Assessment standard text

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Question 1 of 10

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Definitions for Blue Underlinings Function - Advisors - JAVA - ADG provides sales and relationship management support to investment professional clients (i.e., wirehouse and regional brokerages; financial intermediaries and planners). ADG Inside Sales and Field Sales work together to distribute to investment professionals affiliated with investment institutions IDG develops and manages relationships with financial institutional clients (i.e., insurance wholesalers; bank business units; cash business units) who sell FIIS products to their clients. IDG Inside Sales and Field Sales work together to support the sales efforts of investment professionals affiliated with financial institutional clients. IDG Inside Sales also establishes and maintains relationships with the client firm’s management. FIIS Risk Management and Compliance FSA/FSA Prime database, FSA Prime database is a copy of the FSA database used primarily for reporting purposes.

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons Glossary, continued wirehouse regional brokerages financial intermediaries Financial planners insurance wholesalers bank business unit cash business units Synched - FSA database - Client services - Intellisync synchronizes PCM+ and FSA Prime on a daily basis via a Verizon Wireless cellular connection, thereby providing Field Sales with immediate access to current data while in the field. FSA Prime database - a copy of the FSA database used primarily for reporting purposes

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps? Who Uses Them and Why? Summary Assessment Course Map Help | Home | Contact Us Overview of FIIS Business Applications FIIS Learning & Development Previous and next text and icons NASD SEC Financial Advisor and Shareholder Services Business Development Operations Services Regulatory Policy Development Integrated Client Solutions transfer agent NSCC

Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps?

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Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps?

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Presentation on theme: "Toolbar with home, reference, ask the expert, and print icons and text Introduction What Are Business Applications? What Are the Key FIIS Business Apps?"— Presentation transcript:

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