1. SIM362 Sean Christensen System Center Service Manager SECHRIST@microsoft.comSECHRIST@microsoft.com, @SeanC_MSFT Adam Hall System Center Orchestrator ADHALL@microsoft.comADHALL@microsoft.com, @Adman_NZ

5. 20062004 MOM 2005 RTM 2005 MOM 2005 SP1 2007 OpsMgr 2007 RTM 2008 OpsMgr 2007 SP1 2009 OpsMgr 2007 R2 2011 OpsMgr 2012 2010 OpsMgr 2007 R2 – CU1, CU2, CU3, CU4

9. Infrastructure Monitoring (OS, SQL, IIS) Infrastructure Monitoring (OS, SQL, IIS) Application Monitoring (.NET, J2E) Application Monitoring (.NET, J2E) End User Experience (Synthetic Transactions) End User Experience (Synthetic Transactions) Infrastructure Monitoring (Network) Infrastructure Monitoring (Network) Consistent UX (Console, Web, SharePoint) Consistent UX (Console, Web, SharePoint)

12. ITIL ® COBIT ® MOF ® Automation Standardization Compliance Self-service

13. Work Items Configuration Items Knowledge Configuration Management DB Integration Centralized Data Storage Automation Interfaces IT Data Warehouse

16. ITIL ® COBIT ® MOF ® Automation Standardization Compliance Self-service Response & Remediation in line with criticality of Business Services. Consistent view of Services & Infrastructure Consistent delivery of services offered Consistent view of Services & Infrastructure Consistent delivery of services offered Choice & Control with Flexibility Embedded in the every day.

19. OpenView Operations HP Service Manager Software Make your IT service desk enterprise strength Service Manager..

20. Request ID VM Size VM Dis k … CR345 3 Large8GB… CR346 0 Small1GB… CR375 0 Small4GB… CR276 2 Med5GB… VM IDVM Name … 233113VM233… 233114VM234… 233115VM235… 233116VM236… Disk ID… 33434… 33435… 33436… 33437… Job ID … 6655… 6657… 6659… 6670… Protection Group … LargeVMs… SmallVMs… … MedVMs… VM ID 233113 233114 233115 233116 VM Dis k 8GB 1GB 4GB 5GB VM Name VM233 VM234 VM235 VM236 VM Name VM233 VM234 VM235 VM236 VM Size VM Dis k Large8GB Small1GB Small4GB Med5GB Get Clone Requests Clone VMs Add Storage To Each Create Advertisement Protect VMs

21. Event Mgmt Service Desk Asset/CMDB Configuration Virtual Security Storage Server Network Monitor for request Initiate Change Create Deployment Clone VM Create Disk Create Server Join Network Connect Disk to VM Associate Server to Service Update CMDB Close Request Incident Response Change & Compliance Provisioning Application Service Management VM Lifecycle Management

22. Every customer has at least one scenario that Opalis answers!

25. Lets do some Demo!

26. Adam Hall Orchestrator adhall @microsoft.com Jason Buffington Operations Mgr jbuff @microsoft.com Sean Christensen Service Manager sechrist @microsoft.com

29. www.microsoft.com/teched Sessions On-Demand & CommunityMicrosoft Certification & Training Resources Resources for IT ProfessionalsResources for Developers www.microsoft.com/learning http://microsoft.com/technet http://microsoft.com/msdn http://northamerica.msteched.com Connect. Share. Discuss.

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