1. Troubleshooting Basics for the Blackboard Transaction System™ -Windows Edition Presented By Allan Sonkin Scott Ogden April 14, 2005

2. And now a word from our lawyers… Any statements in this presentation about future expectations, plans and prospects for Blackboard and other statements containing the words "believes," "anticipates," "plans," "expects," "will," and similar expressions, constitute forward-looking statements within the meaning of The Private Securities Litigation Reform Act of 1995. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including the factors discussed in the "Risk Factors" section of our most recent 10-K filed with the SEC. In addition, the forward-looking statements included in this press release represent the Company's views as of April 11, 2005. The Company anticipates that subsequent events and developments will cause the Company's views to change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company's views as of any date subsequent to April 11, 2005. Blackboard, in its sole discretion, may delay or cancel the release of any product or functionality described in this presentation.

3. Opening Slide Session Objectives: –Troubleshooting Windows Edition –Troubleshooting offline messages –Verify everything Results/Outcomes –Process of Elimination

4. NCR Register Offline –IP Address –Subnet –Gateway –Ping the server –Make sure there is a network connection

5. Omni 396 and Omni 3200 Offline –Lantronix box and Omni set to same baud rate –Lantronix box has a current session with the server –Ping Lantronix box from the server –Telnet into the Lantronix box from the server –Make sure there is a network connection

6. Card Management Center Offline –Ping the Lantronix box from the server –Telnet into the Lantronix box from the server –Switch the cables from RS-232 and Printer on the Omni –Check baud rates –Make sure there is a network connection

7. Vending Reader Offline –Check mac address in software –Rerun service card Check IP address Check Gateway Check Subnet –Telnet into from the server –Make sure there is a network connection

8. Copy Offline –Check mac address in software –Rerun service card Check IP address Check Gateway Check Subnet –Telnet into from the server –Make sure there is a network connection

9. Laundry Offline –Lantronix box has a current session with the server –Ping Lantronix box from the server –Telnet into the Lantronix box from the server –Make sure there is a network connection

10. Troubleshooting from the field Field experiences and best practices What steps were taken to resolve the challenge?

11. In Closing Follow up Contact(s): –Allan Sonkin x1179 –Scott Ogden x1153 IF YOU ONLY REMEMBER 1 THING: –Verify everything

12. Thank You!