1. Sri Sathya Sai Seva Organisation www.saiyouth.org Communication Skills

2. Sri Sathya Sai Seva Organisation www.saiyouth.org What is Communication? It is the ability to: Express oneself & Understand Others

3. Sri Sathya Sai Seva Organisation www.saiyouth.org Common Ways we Communicate Spoken Word Visual Written Word Body Language

4. Sri Sathya Sai Seva Organisation www.saiyouth.org Common Challenges 1.Fear of Authority 2.Lack of Awareness 3.Lack of Clarity 4.Unwilling to Communicate

5. Sri Sathya Sai Seva Organisation www.saiyouth.org Communication Quadrants Known Unknown PeoplePeople Known Unknown SubjectSubject 1 3 2 4 Comfort Zone Discomfort Zone

6. Sri Sathya Sai Seva Organisation www.saiyouth.org Communication Quadrants - Manifestations Known Unknown PeoplePeople Known Unknown SubjectSubject 1 3 2 4 -Casual -Boastful -False Confidence -Less Credible -No Confidence -Tension -Fear -Shy -Stress -Growing Confidence -Anxiety -Pleasant Surprise -Confident -Best Performance -Over Confident

7. Sri Sathya Sai Seva Organisation www.saiyouth.org Communication Quadrants – Strategy Known Unknown PeoplePeople Known Unknown SubjectSubject 1 3 2 4 Unknown to Known Subject  1 to 3, 2 to 3 Unknown to Known People  4 to 3, 2 to 3

8. Sri Sathya Sai Seva Organisation www.saiyouth.org Unknown to Known  Subject Preparation Familiarity with Subject Rehearsal or Practice Repeated Practice Early Practice Script your dialogues Role play in front of Mirror or with friends Emphasize key points Visually and Verbally

9. Sri Sathya Sai Seva Organisation www.saiyouth.org Unknown to Known  People 1.Build Relationship a.Get to know people 1-1 b.Bonding c.Approachable a.Smile b.Eye Contact c.Greet people with name

10. Sri Sathya Sai Seva Organisation www.saiyouth.org Applied Strategy Which Quadrant are these in… where do we move and how? 1.Job Interview 2.A Speaker Comes to Campus and you want to talk to him 3.Meeting someone in a function and starting a conversation with them.

11. Sri Sathya Sai Seva Organisation www.saiyouth.org Dos Think and then Talk Speak Clearly Listen Ask Questions Repeat Don’ts Too Slow or Too Fast Assume Look down while speaking Interrupt others Jump to Conclusions Work On Reading Talking Grammar Listening Body Language

12. Sri Sathya Sai Seva Organisation www.saiyouth.org Practice Exercises  First 2 weeks :  Speak about yourself and what you did yesterday for 3 minutes…One session per day. Do this exercise with anyone you know…..Seek their permission and explain why you are doing this  For next 2 weeks :  Practice with a mirrior….Choose topics that may come in interviews (technical or about the area of interest)…..3 minute sessions once a day  For the next 4 weeks :  Practice speaking on the same topics with other people……Imagine an interview setup and that you are talking to managers or HR……Imagine you are talking to a crowd…..Try this for 5 minutes per session