1. © Performance Innovation Lean Six Sigma Blended Learning Norma Simons – Performance Innovation LLC

2. © Performance Innovation The core training and consulting work of Performance Innovation is led by a team of seasoned experts. We apply an innovative approach that is based on aligning our training to your unique processes and industry best practices. Our strengths in application of state of the art training and business operating system metrics are multiplied by knowledge of our team members in a wide range of industry segments. Our aim is to work side-by-side with our clients to create an essential change, then to leave you with the skills and tools to continuously strengthen and improve on the achievements over time. About Performance Innovation

3. © Performance Innovation Objectives of Performance Improvement Modules

4. © Performance Innovation Lean Six Sigma Not Just for Manufacturing “Service operations now comprise more than 80% of the GDP in the United States….Even within manufacturing companies, its common to have only 20% of product prices driven by direct manufacturing labor- the other 80% comes from the costs designed into the product or costs associated with support functions” Michael George, Lean Six Sigma for Service

5. © Performance Innovation Let’s Teach People to Eliminate Waste!!

6. © Performance Innovation Potential Target Markets Manufacturing – Production – Services Government Healthcare Education – Public School Systems – Higher Education

7. © Performance Innovation Blended Learning Innovative way to present training material High quality e-Learning content – Uses class time to focus on critical “hands-on” learning areas – Safe environment where students can try-out skills – Class time used for coaching, mentoring and teaching custom content – Information presented in portions with time to absorb the ideas

8. © Performance Innovation Benefits of LSS Blended Learning Time Savings: More productive, More Flexible, Less Disruptive Quality: More Effective, More Learner Skills & Confidence, More Just-in-Time ROI: More BB/MBB Project Focus, Accelerated Timelines $$: Fewer class days, less travel $$: Better project $$: Faster projects $$: More completed projects

9. © Performance Innovation Components of the Blended Learning Solution Each component can be customized depending on the industry and the organization

10. © Performance Innovation Blend the e-Modules with ‘Live’ Classes

11. © Performance Innovation Coaching Innovations to Strengthen Lean Six Sigma Results Coaching to identify knowledge or skills gaps via quizzes of e-learning modules Coaching to reveal gaps from in-class session tests—often at the end of the day, online Coaching to help assure Post-Test scores are much higher than Pre-test scores, and documenting the value of learning Coaching to support live exercises and simulations, often applying the DMAIC flow and tools Coaching to periodically re-validate “xBelt” skills, to avoid the hidden costs of “knowledge entropy” Coaching to support a survey’s finding of needs (Self) Coaching via online modules as “job aid "

12. © Performance Innovation LSS Executive Example Training Plan

13. © Performance Innovation LSS Project Team (Green Belt) DRAFT Training Plan

14. © Performance Innovation Sample of e-Learning Portal

15. © Performance Innovation Quality Tools Online

16. © Performance Innovation Classes for 2016 ClassesTime Lean Six Sigma Green Belt CertificationJanuary Lean Six Sigma Green Belt CertificationFebruary Lean Six Sigma Green Belt Certification for Education March Lean Six Sigma for K-12March Lean EssentialsFebruary Lean Six Sigma Green Belt CertificationApril Lean Six Sigma Black Belt CertificationTBD Call us to attend one of these open enrollment seminars or to schedule a customized program at your location. 248 529 6702 carolyn@performance-innovation.com

17. © Performance Innovation Contact Information Norma Simons Performance Innovation 39555 Orchard Hills Place Suite 600 Novi, Michigan 48375 Office 248 529 6701 Cell 248 417 0762 norma@performance-innovation.com www. performance-innovation.com People Process Results 17