1. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Unified communications: Lync as your desk phone Fernando Moreno Pascual – IT/OIS

2. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Overview What is Lync? Collaboration tool: –Availability –Searching for CERN people –Instant messaging –Sharing information Lync as your desk phone benefits: –Easier way of making calls –Forwarding calls feature –Voice mailbox & Missed-calls Connection from outside CERN How to start using Lync as your desk phone? 1

3. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t What is Lync? -Availability -Instant Messaging -Share documents -Immediate call -… Using Lync: Without using Lync: are supported!! 2

4. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Main collaboration tools: Availability Lync knows about the appointments that you have in your calendar and sets automatically your status accordingly. Examples: - You are on holidays, Lync will set “Out of office”. - You have a meeting, Lync will set “In a meeting”. - You have an appointment, Lync will set “Busy”.

5. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Main collaboration tools: Searching for CERN people I need to call Telma Mantas… Lync gets all the numbers from the CERN address book, so you are sure that the results displayed are the updated ones. As you see, calling a person is quite easy: typing the name and clicking one button.

6. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Main collaboration tools: Instant messaging How to start a conversation Double click As you can see we are also able to make groups for chatting, which is very useful as well.

7. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Main collaboration tools: Sharing information What about sharing presentations, sending files… How we can collaborate: Share a desktop. Send file/s to our contacts. Add video. Add multiple participants. 6

8. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Lync as your desk phone: Easy way of making calls Tired of having to search for a number and type it manually? With Lync you can call your contacts with a single click. You can search for CERN people and call them by making click. If you have an external number, just paste it and press “Call” Really easy…

9. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Lync as your desk phone: Forwarding calls feature Keeping the simple way of making calls, enabling the call forwarding feature is really easy, lets see how: Other options are: -Forwarding to the voice mail. -To our delegates. This will be explained a bit more in detail in the demo…

10. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Lync as your desk phone: Voice mailbox & missed-calls Lync is not running, or a person left a message on your voice mailbox:  Voice message forwarded to your inbox. Missed incoming calls (busy, away, out of office…)  Notifications to your inbox about missed calls. In the voice mail notification we have: -The information of the caller. -An audio file attached -A preview of the message In the missed call notification we have: -All the information of the caller. -The time when the call was made. 9

11. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Lync as your desk phone: Demo 10

12. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Connection from outside CERN What if you are away from your office but still want to be connected? Lync offers three useful functionalities: Take your laptop: Be connected by using your mobile phone. Lync is available for Android, Windows Phone, iPhone and iPad. 11

13. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t How to start using Lync as your desk phone? Detailed information in https://cern.ch/lync Register in Lync phone system through „Phone Request” on https://cern.ch/edh https://cern.ch/edh Make sure you have your new phone prior to change (available at CERN Store): HP 4120 Logitech H570e 12

14. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t Summary With Lync, by default: Availability Instant messaging Connect wherever you are with no roaming charges (WIFI) Registered for Lync as your desk phone? Then: Easy way to make phone calls Voice mail on your e-mail client In addition: Missed call/voice mail notifications Easy access to call management In case of problems, contact service-desk@cern.chservice-desk@cern.ch 13

15. CERN IT Department CH-1211 Genève 23 Switzerland www.cern.ch/i t 14