1. Working Time Regulations 1998
AO1: Creating a Staff Handbook for the new Manager of Madame Tussauds

2. Where are we and what are we doing?

3. Where are we and what are we doing?

4. Objectives Fully comprehend the Working Time Regulations 1998
Understand how this legislation impacts the role of the owners, managers and employees of Madame Tussauds
Provide appropriate advice in the staff handbook as to how to ensure a new manager complies with these regulations.

5. The Working Time Regulations 1998
Most workers have the maximum hours they should work set down in law under the Working Time Regulations. These govern:
How long they should work during a shift without a break
How long they should work in any one week
What rest periods should be taken between days or nights of work
The law applies to nearly all businesses and nearly all workers

6. The Rules: As an employer, the Working Time Regulations cover:
Holiday entitlement
The maximum average working week
The right to rest breaks during the working day
The right to rest periods between working days
Hours when working at night

7. The Rules (2) In general, workers aged 18 and over are entitled to:
5.6 weeks’ holiday a year
Work no more than 6 days out of every 7, or 12 out of every 14
Take a 20 minute break if their shift lasts more than six hours
Work a maximum 48-hour average week

8. The Rules (3) Workers aged 16 and 17 are entitled to:
Take at least 30 minutes break if their shift lasts more than 4 ½ hours
Work no more than 8 hours a day, and 40 hours a week
Have 12 hours’ rest between working days and 2 days off every week.
5.6 weeks’ holiday a year

9. Recent Changes...
The statutory holiday period increased from 4.8 weeks to 5.6 weeks on 1 April 2009
Since this date it is not permitted to give pay in lieu of statutory holiday
These entitlements are calculated on a pro rata basis. If a worker works 3 days a week, they will be entitled to:
3.6 days x 5.6 weeks = 16.8 days

10. There are exceptions.... Some sectors are subject to different rules;
If employees work a long way from where they live
If employees have to travel to different places for work
Security/surveillance
Round the clock staffing
Rail transport
Exceptionally busy periods
Emergencies

11. Group task...

12. How does this affect Merlin?
They are responsible for ensuring the Management of Madame Tussauds are familiar with the rules and regulations
May need to provide training/literature/briefing sessions

13. How does this affect the Management?
Have to continually monitor and assess the breaks, holidays, shifts and work rotas
Ensure that nobody is working for too long, and that their breaks are an appropriate length

14. How does this affect an employee?
Ensure that they are receiving adequate breaks, holiday entitlement, and rests between shifts
They have less excuse to be tired, and unprepared for work
They will be closely monitored.

15. Reminder:
You are writing a staff handbook for a new Manager of Madame Tussauds
Pay attention to your use of language
You represent the owners of Madame Tussauds, Merlin Entertainments
You need to be explicit about the new managers responsibilities and expectations with complete reference to the rules and regulations.

16. How would you manage staff hours and rest breaks?
Staff hand book
Keep detailed records
Appoint someone to monitor hours