1. Multi-Provider Conference The Rosetor Suite, English Riviera Centre, Torquay 21 st April 2010

2. 21 April 2010 Purpose: To take the opportunity to use Torbay’s combined assets to address some topical issues and to share ideas that might be useful for individual organisations and for the ICP Objectives: A better understand for all of collective and individual challenges in the future A better understanding for all of the value of collaborative working Ideas on better prevention and more effective intervention and delivery in the community Sharing views on what individual and collective value might be delivered by a market shaping model; and on what might help organisations to shape their business and forge alliances Outcomes: A more engaged and aligned Torbay community; specific information that is useful to the ICP; and ideas to inform the Market Shaping Scoping document. Facilitated session - purpose, objectives and outcome

3. 21 April 2010 Running order Notes: 1. *Feedback identified as generic or provider-specific. 2. Assuming 10 tables of 9. 3. Flip stands not needed, but flip paper and pens are. 4.LCD projector required for briefing only. 5.Large area at front (6’ x 10’) needs to be covered with flip paper for mind map.

4. 21 April 2010 Some thoughts on behaviour and attitudes Listen generously Give in the same way Be in the room; and if you can’t resist an excursion, come back in thoughtfully Watch the body language – especially withheld eye contact Look out for the ‘big make wrong’ Do unto others Support one another Don’t take it personally It’s not about us, it’s about the people, communities and business of Torbay Take responsibility – play your part