1. Role of a Systems Analysts Business problem solving using information technology Bridges the gap between IT users and systems professionals –In-house software engineers/programmers –Outsourcing agents –Software vendors –System houses Change agent –Process reengineering –Continuous improvement –Total quality management –E-business

2. Where do systems analysts work? Information systems departments Functional departments Special project groups Consulting organizations IT vendors and system houses

3. Skill Set of Systems Analysts Technical skills –Programming procedural and visual –Database fundamentals –Networking fundamentals –Analysis and design techniques and tools –Web development techniques and tools Analytical skills –Abstraction –Synthesis –Integration Business skills –General business knowledge –Problem domain knowledge "Soft" skills –Interpersonal –Communication –Political –Tolerance to uncertainty and ambiguity