1. OVERBOOKING FERNÁNDEZ ÁLVAREZ, CELIA LABELLA RUIZ, BLANCA
TRAVEL AND TOURISM CONTRACTS
Dipartimento di Scienze per l’Economia e l’Impresa
Università degli Studi di Firenze
OVERBOOKING

2. INDEX Definition of overbooking Kinds of overbooking Air overbooking
Law about air overbooking
Problems and solutions with overbooking
Example of overbooking
Why choose this topic
Bibliography

3. WHAT IS OVERBOOKING?
Overbooking exists when there are confirmed or compromised more seats than available, in order to compensate for the non-show or breaches of contract and thus to achieve the maximum possible occupation.

4. MAIN TYPES OF OVERBOOKING
ACCOMODATION
TRANSPORT

5. AIR OVERBOOKING Within transport overbooking
An airline sells more seats that has the aircraft
It is legal
When occurs the airline is forced to deny boarding to a certain number of people
Compensation can be monetary or in another way

6. AIR OVERBOOKING AND LAW
In Spain, the OVERBOOKING is governed by Regulation EC 261/2004 *, established by the European Parliament and of the Council on 11 February 2004.
Important information for the affected passengers:
Passenger who is denied boarding is entitled to the refund of tickets or re-routing under satisfactory conditions and to receive appropriate care (maintenance and accommodation if required).
The right to compensation for overbooking air extends to all flights with departure or arrival at a Community airport, where the air carrier is community.
It affects both regular flights, and not regular and package tours.
Air carriers are required to ask volunteers before denying boarding to passengers that they themselves select against their will.

7. AIR OVERBOOKIND AND LAW
Compensation for overbooking are:
Flights up to 1,500 km: € 250
Flights between 1500 and 3500 km: 400 euros
Flights over 3,500 km: 600 euros
The air carrier may be reduced by 50% these compensation if it offers affected passengers the ability to be driven to the final destination on an alternative transport with a difference in time of arrival of between two and four hours maximum.

8. WHAT IS THE PROBLEM WITH OVERBOOKING?
The responsable is who handles reservations, since they accept reservations beyond their means
Little significance of overbooking
Main cause of overbooking is the perishable nature of th service
The rol of ‘no shows’ in overboking
WHAT MIGHT BE THE SOLUTIONS?
combination of good practices of consumption, self-regulation, and improvements in the booking system
A financial guarantee: reservation through Internet
A procedure of self-regulation

9. EXAMPLE OF OVERBOOKING
IF YOU ARE AN AFFECTED CONSUMER, YOU MUST KNOW THESE OPTIONS:
Request for passengers not boarding (Art. 4, 8)
The airline will be the seek volunteers who are willing to give up their reservations in exchange for benefits that will be freely agreed between the carrier and the passenger volunteer.
Forced rejection of shipment and means of compensation (Art 7,8,9,12)
There is no volunteer or that these are insufficient to boarding to other passengers with reservation, the carrier proceeds to forced rejection of shipment, in which case should financially compensate.

10. OVERBOOKING AND LAW To claim you must follow the following steps:
SHEET OF CLAIMS
Through sheets of claims that the airlines should have available at the information desks or points of sale of tickets at airports.
NO RESPONSE
If you receive no response, or this be not satisfactory can file a complaint with AESA (State Agency for air safety) free of charge.
AESA’S INFORM
AESA will analise the information which the ask to airline to the applicant and the airlines, the actions carried out in connection with the claim and issue a report with the result of their actions.

11. WHY WE CHOSE THIS ISSUE? The most important passenger transport
Unknown issue
250,000 affected passengers from European airlines

12. BIBLIOGRAPHY
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AD730B84EA43/69045/Reglamento pdf
Y-SOLUCIONES-vn3084-vst378