1. The Communication Process

2. Goals Describe 4 Communication Channels Using Brainstorming Sessions as a form of communication

3. Four Channels of Communication Channel of communication – the means by which the message is conveyed 1. Oral Communication 2. Written Communication 3. Electronic Communication 4. Nonverbal Communication

4. Oral Communication In a group of 4, complete the Group Brainstorming Form: Discussion Topic : Oral Communication: In groups of 4, brainstorm for 2 minutes and list as many forms of oral communication employees/managers will engage in that you can think of? Complete the Group Discussion Form as you discuss (handed in) Select a Reporter: Select the person who has the most siblings. Share your Ideas (instructor will add your ideas below)

5. Oral Communication Phone calls Meetings Interviews Group Brainstorming activities Brainstorming: group discussion technique used to generate as many ideas as possible Providing instruction on tasks and duties Formal and Informal discussions with employees Formal and informal discussions with customers Informal discussions – during breaks, lunch etc.

6. Written Communication In a group of 4, complete the Group Brainstorming Form: Discussion Topic : Written Communication: In groups of 4, brainstorm for 2 minutes and list as many forms of written communication methods employees/managers will engage in that you can think of? Complete the Group Discussion Form as you discuss (handed in) Select a Reporter: Select the person who is the oldest. Share your Ideas (instructor will add your ideas below)

7. Written Communication Letters Emails Reports Proposals (written report) Memos Invoices Faxes Bulletin Boards Messages News Letters Employee Manuals – Policy Manuals, employee handbooks etc. News Release Flyers/Announcements

8. Non-Verbal Communication In a group of 4, complete the Group Brainstorming Form: Discussion Topic : Non-Verbal Communication: In groups of 4, brainstorm for 2 minutes and list as many forms of non-verbal communication methods employees/managers will engage in that you can think of? Complete the Group Discussion Form as you discuss (handed in) Select a Reporter: Select the person who is the oldest. Share your Ideas (instructor will add your ideas below)

9. Non-Verbal Communication Body Language Posture Frown Smile Hand movement Body movement Eye/No eye contact Clothing

11. Electronic Communication Electronic can be verbal, written, or nonverbal In a group of 4, complete the Group Brainstorming Form: Discussion Topic : Electronic Communication: In groups of 4, brainstorm for 2 minutes and list as many forms of electronic communication methods employees/managers will engage in that you can think of? Complete the Group Discussion Form as you discuss (handed in) Select a Reporter: Select the person who is the youngest. Share your Ideas (instructor will add your ideas below)

12. Electronic Communication Social media Texting Digital pagers Voice mail Teleconferences Videoconferences Instant messages Text messaging Web Pages Pod Casting Videos Electronic can be verbal, written, or nonverbal