1. Developing Individuals in Organizations Able & Willing Col (Ret) Dandridge M. Malone Small Unit Leadership: A Commonsense Approach by Col (Ret) Dandridge M. Malone

2. ABLEABLEABLEABLE WILLINGUNWILLING UNABLEUNABLEUNABLEUNABLE

4. Has never done the task before, or can’t remember Enthusiastic, especially on what is demanded now Pays close attention to instructions Watches others doing the same task, asks questions Spends personal time learning Performance is off & on Has done the job right before, but asks for instructions & help Not concentrating, poorly planned work Frequently absent from training Lacks confidence Never performed the task to standard Performance is below standard, even with assistance & help Works only when supervised Satisfied with below standard results Pays little attention to instructions, half listens ABLEABLEABLEABLE WILLINGUNWILLING UNABLEUNABLEUNABLEUNABLE Has done the task right before Does tasks w/o being told Not satisfied unless task is correct Puts in extra time to get the job done Works out way to get the job done better Performance is off & on Has done the job right before, but asks for instructions & help Not concentrating, poorly planned work Frequently absent from training Lacks confidence Has never done the task before, or can’t remember Enthusiastic, especially on what is demanded now Pays close attention to instructions Watches others doing the same task, asks questions Spends personal time learning Never performed the task to standard Performance is below standard, even with assistance & help Works only when supervised Satisfied with below standard results Pays little attention to instructions, half listens

5. Has never done the task before, or can’t remember Enthusiastic, especially on what is demanded now Pays close attention to instructions Watches others doing the same task, asks questions Spends personal time learning Never performed the task to standard Performance is below standard, even with assistance & help Works only when supervised Satisfied with below standard results Pays little attention to instructions, half listens ABLEABLEABLEABLE WILLINGUNWILLING UNABLEUNABLEUNABLEUNABLE Has done the task right before Does tasks w/o being told Not satisfied unless task is correct Puts in extra time to get the job done Works out way to get the job done better Performance is off & on Has done the job right before, but asks for instructions & help Not concentrating, poorly planned work Frequently absent from training Lacks confidence Has never done the task before, or can’t remember Enthusiastic, especially on what is demanded now Pays close attention to instructions Watches others doing the same task, asks questions Spends personal time learning Never performed the task to standard Performance is below standard, even with assistance & help Works only when supervised Satisfied with below standard results Pays little attention to instructions, half listens

6. Never performed the task to standard Performance is below standard, even with assistance & help Works only when supervised Satisfied with below standard results Pays little attention to instructions, half listens ABLEABLEABLEABLE WILLINGUNWILLING UNABLEUNABLEUNABLEUNABLE Has done the task right before Does tasks w/o being told Not satisfied unless task is correct Puts in extra time to get the job done Works out way to get the job done better Performance is off & on Has done the job right before, but asks for instructions & help Not concentrating, poorly planned work Frequently absent from training Lacks confidence Has never done the task before, or can’t remember Enthusiastic, especially on what is demanded now Pays close attention to instructions Watches others doing the same task, asks questions Spends personal time learning Never performed the task to standard Performance is below standard, even with assistance & help Works only when supervised Satisfied with below standard results Pays little attention to instructions, half listens

7. ABLEABLEABLEABLE WILLINGUNWILLING UNABLEUNABLEUNABLEUNABLE Has done the task right before Does tasks w/o being told Not satisfied unless task is correct Puts in extra time to get the job done Works out way to get the job done better Performance is off & on Has done the job right before, but asks for instructions & help Not concentrating, poorly planned work Frequently absent from training Lacks confidence Has never done the task before, or can’t remember Enthusiastic, especially on what is demanded now Pays close attention to instructions Watches others doing the same task, asks questions Spends personal time learning Never performed the task to standard Performance is below standard, even with assistance & help Works only when supervised Satisfied with below standard results Pays little attention to instructions, half listens

9. Has never done the task before, or can’t remember Enthusiastic, especially on what is demanded now Pays close attention to instructions Watches others doing the same task, asks questions Spends personal time learning Performance is off & on Has done the job right before, but asks for instructions & help Not concentrating, poorly planned work Frequently absent from training Lacks confidence Never performed the task to standard Performance is below standard, even with assistance & help Works only when supervised Satisfied with below standard results Pays little attention to instructions, half listens ABLEABLEABLEABLE WILLINGUNWILLING UNABLEUNABLEUNABLEUNABLE Has done the task right before Does tasks w/o being told Not satisfied unless task is correct Puts in extra time to get the job done Works out way to get the job done better Performance is off & on Has done the job right before, but asks for instructions & help Not concentrating, poorly planned work Frequently absent from training Lacks confidence Has never done the task before, or can’t remember Enthusiastic, especially on what is demanded now Pays close attention to instructions Watches others doing the same task, asks questions Spends personal time learning Never performed the task to standard Performance is below standard, even with assistance & help Works only when supervised Satisfied with below standard results Pays little attention to instructions, half listens

10. Has never done the task before, or can’t remember Enthusiastic, especially on what is demanded now Pays close attention to instructions Watches others doing the same task, asks questions Spends personal time learning Never performed the task to standard Performance is below standard, even with assistance & help Works only when supervised Satisfied with below standard results Pays little attention to instructions, half listens ABLEABLEABLEABLE WILLINGUNWILLING UNABLEUNABLEUNABLEUNABLE Has done the task right before Does tasks w/o being told Not satisfied unless task is correct Puts in extra time to get the job done Works out way to get the job done better Performance is off & on Has done the job right before, but asks for instructions & help Not concentrating, poorly planned work Frequently absent from training Lacks confidence Has never done the task before, or can’t remember Enthusiastic, especially on what is demanded now Pays close attention to instructions Watches others doing the same task, asks questions Spends personal time learning Never performed the task to standard Performance is below standard, even with assistance & help Works only when supervised Satisfied with below standard results Pays little attention to instructions, half listens

11. Never performed the task to standard Performance is below standard, even with assistance & help Works only when supervised Satisfied with below standard results Pays little attention to instructions, half listens ABLEABLEABLEABLE WILLINGUNWILLING UNABLEUNABLEUNABLEUNABLE Has done the task right before Does tasks w/o being told Not satisfied unless task is correct Puts in extra time to get the job done Works out way to get the job done better Performance is off & on Has done the job right before, but asks for instructions & help Not concentrating, poorly planned work Frequently absent from training Lacks confidence Has never done the task before, or can’t remember Enthusiastic, especially on what is demanded now Pays close attention to instructions Watches others doing the same task, asks questions Spends personal time learning Never performed the task to standard Performance is below standard, even with assistance & help Works only when supervised Satisfied with below standard results Pays little attention to instructions, half listens

12. ABLEABLEABLEABLE WILLINGUNWILLING UNABLEUNABLEUNABLEUNABLE Has done the task right before Does tasks w/o being told Not satisfied unless task is correct Puts in extra time to get the job done Works out way to get the job done better Performance is off & on Has done the job right before, but asks for instructions & help Not concentrating, poorly planned work Frequently absent from training Lacks confidence Has never done the task before, or can’t remember Enthusiastic, especially on what is demanded now Pays close attention to instructions Watches others doing the same task, asks questions Spends personal time learning Never performed the task to standard Performance is below standard, even with assistance & help Works only when supervised Satisfied with below standard results Pays little attention to instructions, half listens

14. Explain the what, not how Tell them when to start and stop Supervise easy, let them work Always tell them how well they met the standard Give more & more responsibility with time Determine—confidence or personal problem Tell them what you want done, when to start, when to finish Spell out the standard Spell out reward/punishment Supervise closely Follow through with reward/ punishment Explain the what & why. Tell them how & show them how Encourage questions Show them the standard Supervise closely Reward heavy, punish easy Explain the what & how Have them repeat back the instructions Spell out the standard Spell out the reward & punishment Supervise heavy—frequent redirection required If all efforts fail—FIRE THEM ABLEABLEABLEABLE WILLINGUNWILLING UNABLEUNABLEUNABLEUNABLE

15. Explain the what, not how Tell them when to start and stop Supervise easy, let them work Always tell them how well they met the standard Give more & more responsibility with time Determine—confidence or personal problem Tell them what you want done, when to start, when to finish Spell out the standard Spell out reward/punishment Supervise closely Follow through with reward/ punishment Explain the what & why. Tell them how & show them how Encourage questions Show them the standard Supervise closely Reward heavy, punish easy Explain the what & how Have them repeat back the instructions Spell out the standard Spell out the reward & punishment Supervise heavy—frequent redirection required If all efforts fail—FIRE THEM ABLEABLEABLEABLE WILLINGUNWILLING UNABLEUNABLEUNABLEUNABLE

16. Explain the what, not how Tell them when to start and stop Supervise easy, let them work Always tell them how well they met the standard Give more & more responsibility with time Determine—confidence or personal problem Tell them what you want done, when to start, when to finish Spell out the standard Spell out reward/punishment Supervise closely Follow through with reward/ punishment Explain the what & why. Tell them how & show them how Encourage questions Show them the standard Supervise closely Reward heavy, punish easy Explain the what & how Have them repeat back the instructions Spell out the standard Spell out the reward & punishment Supervise heavy—frequent redirection required If all efforts fail—FIRE THEM ABLEABLEABLEABLE WILLINGUNWILLING UNABLEUNABLEUNABLEUNABLE

17. Explain the what, not how Tell them when to start and stop Supervise easy, let them work Always tell them how well they met the standard Give more & more responsibility with time Determine—confidence or personal problem Tell them what you want done, when to start, when to finish Spell out the standard Spell out reward/punishment Supervise closely Follow through with reward/ punishment Explain the what & why. Tell them how & show them how Encourage questions Show them the standard Supervise closely Reward heavy, punish easy Explain the what & how Have them repeat back the instructions Spell out the standard Spell out the reward & punishment Supervise heavy—frequent redirection required If all efforts fail—FIRE THEM ABLEABLEABLEABLE WILLINGUNWILLING UNABLEUNABLEUNABLEUNABLE