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2. WELCOME ! QUIC Intercultural Competence Certificate Program Workshop #4 - Back to the Future October 15, 2015 Presenters: Alison Cummings Nilani Loganathan

3. What does this mean? Facilitators and participants will: Notice and question our own judgement and biases. Trust in peoples positive intentions - ask for and allow clarification before assuming otherwise. Speak for ourselves, not on behalf of others; we will not share other people’s stories. Share talk time and respect timelines. Invite and acknowledge difference – both visible and invisible. Be curious; seek to understand difference rather than persuade others to think the way we do. QUIC is committed to creating and facilitating a respectful space for our training…

4. Recognize cultural commonality and difference; Identify ways to interact effectively with cultural difference; Apply various intercultural skills in your interactions; and Apply QUIC’s reflective approach to intercultural interactions in order to become more interculturally competent. Learning Outcomes

5. 1.Feedback from last week 2.Warm up with the QUIC Intercultural Development Cycle 3.Review of the past three weeks – mid-size group discussions 4.Small group scenario activity 5.Wrap up Today’s Agenda

6. What would you change? Too much ‘lecture’; nothing; situation was too serious; more on group profile; room was warm and noisy. What would you not change? So much of session facilitated by group; review of group profile; interactive presentation and activities; good to switch groups; theory is great; IDI/mindset activity; group work; good discussion; seeing the world from different mindsets. What will you remember? That we are not as competent as we think; IDI theory; interpretation of the group profile; seeing what it all meant; group profile; IDC; interpretations of the group; Cultural Disengagement; our mindsets dictate how we handle situations; levels of intercultural competence. Feedback from last week

7. QUIC’s Intercultural Cycle INTERCULTURA L COMPETENCE “Something’s Happening Here!” Experience Outcome - Recognize a potential intercultural experience (may be disorienting in nature) Personal Identity & Self-awareness Outcomes - Value one’s personal culture - Know that one’s cultural assumptions affect others Observation & Reflection Outcomes - Learn to check assumptions - Figure out what one needs to know - suspend judgment Knowledge & Skills Outcome - Learn new reference points and approaches Taking Informed Action Outcomes - Possibly shift attitude and change behaviour - Review goals - Develop respect

8. Group discussions on learning from the past three weeks …

9. Keeping in mind: The iceberg metaphor for culture …10% above surface (objective elements of culture, behaviours, visible aspects of who we are) …90% under water (subjective elements, values, beliefs, our deep-rooted characteristics)

10. The Describe-Interpret-Evaluate (D.I.E.): see-think- feel

11. DENIAL disinterest avoidance POLARIZATION Defense Reversal “Us and them” MINIMIZATION similarity universalism ACCEPTANCE · Recognize and appreciate difference and commonality · Curious about cultural difference ADAPTATION Cognitive frame-shifting Behavioural code- shifting Intercultural Development Inventory (I.D.I.) Adapted from a graphic of Mitchell R. Hammer (2007, 2009); Modified from the Developmental Model of Intercultural Sensitivity (DMIS), M. Bennett, 1986 Orientations of the I.D.I. :

12. Considering what we’ve learned Activity #1 in groups (15 minutes) In your groups share your thoughts about an intercultural interaction that you’ve been a part of or observed in the past few weeks. If possible apply the iceberg metaphor, the (D.I.E.) method and the Intercultural Development Continuum (IDC) to in your comments.

13. Interculturally Competent Interactions Activity #2 (15 minutes preparation/25 minutes presentation) Working in small groups, please consider the scenario you have been given. You will have 15 minutes to work through your response to the scenario and to prepare a role play presentation that shows an interculturally competent interaction. You will be asked to present the interaction to the larger group. As you consider your scenario, please try to think in terms of cultural difference – what evidence can so see of it in all those involved in the scenario? And how does your response take cultural difference into consideration?

14. Please tell us your name one last time, and share one valuable thing that you are taking away from this training “Farewell – ductions”

15. QUESTIONS/COMMENTS? Thank you! Please complete a Series Evaluation and pick up your certificates Resources: quic.queensu.ca/trainingquic.queensu.ca/training Back to the Future