1. Creating SmartArt 1.Create a slide and select Insert > SmartArt. 2.Choose a SmartArt design and type your text. (Choose any format to start. You can change the design very easily.) 3.To modify the design or color, select the SmartArt image and use the SmartTools Design tab to modify it. You can individually modify parts of the image from the Format tab. 4.Size the borders of the image to remove extra white space. 5.To save as a.png image, select the SmartArt image, right click, and choose Save As Picture. 6.If needed, you can optimize the dimensions in a graphic tool, such as SnagIt.

2. Implementation phases Operations Management Plan and design Install Presentation Server and configure Install integrations and configure Install data providers and configure Infrastructure Management App Visibility Synthetic Populate system with data Validate data and tune Secure system and roll out

3. Plan and design Install IM system and configure Install integrations and configure Install data sources and configure Performance data and event management Event and service impact management Deploy test systems and populate test data Validate data, test performance, and tune Deploy production systems and populate production data Implementation phases Infrastructure Management

4. Planning process Infrastructure Management 1. Create planning worksheet 2. Size the deployment 3. Choose a database 4. Design the deployment 5. Select integrations 6. Identify PATROL monitors 7. Identify other data sources 8. Acquire hardware 9. Review network considerations 10. Review security considerations 11. Plan for performance

5. Installation process Infrastructure Management 1. Install Presentation Server 2. Download the installation distribution 3. Install Infrastructure Management Servers 4. License the servers5. Select integrations 6. Install Integration Service nodes 7. (Optional) Install Infrastructure Management Central Server 8. Install the Infrastructure Management administrator console 9. Install BMC product integrations 10. Configure the Infrastructure Management system components 11. Configure performance and tuning 12. Configure the Integration Service 13. Connect additional Integration Service nodes 14. Configure Integration Service clusters

6. 1. Establish a naming convention 2. Create staging policies in CMA 3. Create PATROL silent installation packages for test agents 4. Deploy the PATROL packages to test managed machines and run the installer 5. Validate the installation was successful 6. Validate that the test PATROL Agents are in the CMA 7. Configure global server thresholds in CMA 8. Create monitoring policies 9. (Optional) Create time frames for blackout policies 10. (Optional) Create blackout policies 11. Enable the policies 12. Test and validate data collection Monitoring configuration Infrastructure Management

7. 13. Move validated policies from test to production 14. Deploy the PATROL packages to a subset of production machines 15. Run the PATROL package silent installer on the production machines 16. Validate the installation was successful in production 17. Validate that the production PATROL Agents are in the CMA 18. Enable policies in production 19. Validate data collection in production 20. Deploy remaining agents 21. Monitor and tune performance Monitoring configuration Infrastructure Management

8. BMC TrueSight Operations Management Monitor infrastructure health Manage your infrastructure health through event and device management BMC TrueSight Infrastructure Management Monitor application health Monitor application performance and availability, perform diagnostics, and trace application transactions BMC TrueSight App Visibility Manager Monitor synthetic transactions Predict application performance and health by generating and monitoring synthetic transactions Borland Silk Performer Synthetic Transaction Monitoring for BMC Software Monitor infrastructure in an application context Create models to represent your critical applications so you can monitor the related infrastructure and manage associated events BMC TrueSight Infrastructure Management (manual models) BMC TrueSight App Visibility Manager (automatic models) Synthetic Transaction Monitoring (automatic or manual models)

9. BMC TrueSight Operations Management Monitor infrastructure in an application context Monitor infrastructure health BMC TrueSight Infrastructure Management (manual models) Monitor application health BMC TrueSight App Visibility Manager (automatic models) Monitor synthetic transactions Borland Silk Performer Synthetic Transaction Monitoring for BMC Software (automatic or manual models)

10. BMC TrueSight Operations Management Presentation Server BMC TrueSight Operations Management Console BMC TrueSight Infrastructure Management BMC TrueSight App Visibility Manager BMC Synthetic Transaction Execution Adapter Agent

11. BMC TrueSight Operations Management Presentation Server BMC TrueSight Operations Management Console BMC TrueSight Infrastructure Management Administration console Operator console SLO console BMC TrueSight App Visibility Manager BMC Synthetic Transaction Execution Adapter Agent BMC Atrium Single SignOn BMC Atrium SSO Admin console

12. Dashboards Application models Infrastructure monitoring Monitor events Monitor devices Monitor groups Application monitoring Monitor performance and availability Monitor end user experience Monitor SLA violations Analyze problems and trace transactions Synthetic monitoring Predict performance and availability Predict errors Predict SLA violations

13. Roles ExecutiveIT OperationsTechnology SpecialistApplication SpecialistSolutions Administrator

14. Operations Management Console DashboardsAdministrationConfigurationMonitoring

15. Central Monitoring Administration PoliciesServersRepositoryGeneralGlobal Thresholds

16. Documentation New users Getting started IT Operations User Using Application or Technology Specialist UsingAdministering Installing (agents) IntegratingDeveloping Solution Administrator PlanningInstallingUpgradingIntegratingAdministeringTroubleshooting

17. Monitor applications IT Operations Observe impacted users and application tiers IT Operations Observe the impacting node from the Application model IT Operations View associated events and devices IT Operations Perform Probable Cause Analysis IT Operations Assign the event to a specialist IT Operations Application Specialist Diagnose performance and availability issues Application Specialist Investigate logs in ITDA Application Specialist Fix the problem Application Specialist

18. Manual model Deploy PATROL agents / monitors and set up monitoring policies (optional) Deploy synthetic agents and configure Set up devicesSet up groupsCreate application modelsAutomatic model Deploy App Visibility agents and configure (optional) Deploy synthetic agents and configure Configure application discovery Define SLAs

19. Application model data sources Infrastructure Management data (Manual) Events Devices (related events) Groups (related devices and events) App Visibility data (Automatic) Real User transactions Backend transactions App Server events (SLAs) Borland SilkPerformer (automatic or manual) Synthetic transactions

20. Central Monitoring Administration BMC TrueSight Infrastructure Management Administration Console BMC TrueSight Infrastructure Management Application Management Console BMC Application Diagnostics BMC Synthetic Transaction Execution Adapter

21. Solution administrator getting started Security administration Atrium SSO user account and tenant (realm) management Authorization profiles for role- based access control Role and group definitionPATROL Agent ACLs System configuration Data provider connectionIntegration configuration Common monitoring functions DashboardsGroupsApplication models Infrastructure monitoring configuration Monitoring and infrastructure installation package repository Monitoring, staging, and data collection blackout policies Global thresholds Application monitoring configuration App Visibility agents and policies Application discoveryApplication definitions and SLAs Synthetic transaction monitoring configuration Synthetic scripts

22. Presentation Server Application layer Operations Management console APIs Platform layer Web servicesMessagingLoggingRBACHA manager Data store layer CachingPersistence

23. New visualization technology at the presentation layer Underlying components (Infrastructure, Application, Administration) can versioned separately Provides the supporting architecture to scale-out additional underlying components Underlying processing will not impact the end-user experience Allows additional functionality to be added incrementally (new underlying components) Separate the visualization and processing layers in the architecture Visualization and Processing TrueSight Presentation TrueSight Infrastructure Management TrueSight Application Management Future TrueSight Components

24. BMC Atrium SSO provides single-sign-on capabilities across BMC products Seamlessly provides that ability of end-user to move from one component to another for complex workflows Consistent look-and-feel of capabilities make transitions between views as transparent as possible Move easily between different BMC capabilities based on end-user requirements Single-Sign-On Atrium Single-Sign-On TrueSight Operations Management TrueSight Capacity Optimization BMC Remedy ITSM Future BMC Components

25. Present all data and metrics across multiple Infrastructure and Application Management components Provide Role-Based Access at the presentation layer to visualize separate data and metrics Infrastructure and Application data resides in the individual underlying components Multi-tenant architecture support allowing separation of data and access Scale-out capabilities for customers with multiple Infrastructure and Application Management components Provide an architecture that supports multi-tenancy and large scale implementations Multi-Tenancy and Scale-Out TrueSight Presentation with RBAC TrueSight Infrastructure Management TrueSight Application Management TrueSight Infrastructure Management TrueSight Application Management

26. Authentication Tenants (realm) Authentication profiles Groups allowed to use the profile Roles associated with profile (permissions)Menu access Objects Infrastructure Management server Presentation Server PATROL ACL to restrict which PATROL Agents accept policies developed by a user (user group).